I spoke with a personal stylist (Mara), she was very helpful at suggesting great styles for a session that I will have. If I had any reservations about any of the pieces she quickly changed it. She used a variety of websites for the shopping experience.
Since my company went remote, I've struggled with what to wear that feels professional on video calls but comfortable for all-day wear. Taylor from Lumi created the perfect solution with versatile pieces that look put-together on screen but feel like loungewear! Her styling suggestions included quick outfit formulas for days when I need to look polished with minimal effort. Perfect balance of comfort and professionalism!
Dear Valued Customer! Thank you for sharing your experience! We're so glad Taylor was able to help you strike that ideal balance between comfort and professionalism. Remote workwear can be tricky, but it’s great to hear the outfit formulas made getting dressed easier and more effective for video calls. We’re thrilled Lumi could support your new work-from-home lifestyle. Looking forward to helping you stay effortlessly chic!
Kate who helped me was amazing. She was very patient with all my questions and changes. I think the company has a great idea. But I don't think it's worth the price. After paying the fee, you have to pay more if you want information about body type or skin tone, which is really good information. I think it should be one price, or maybe have a separate app with all the other information. But Kate was amazing, and I really, really liked her.
Dear Valued Customer! Thank you so much for your thoughtful feedback! We're so glad to hear that Kate provided excellent service and was patient with all your questions and requests. We appreciate your input regarding the pricing structure, and we understand your concern about the additional costs for certain information. We strive to provide valuable resources, and your suggestion about offering more bundled options or a separate app is something we’ll take into consideration. Thanks again for sharing your experience, and we’re thrilled that Kate was able to help you!
The whole experience feels personalized and effortless. My stylist sent pieces I wouldn't have picked on my own, but they ended up being my favorites. I get compliments all the time now! The quality is great, the app is super easy to use, and I actually look forward to every session.
Dear Valued Customer! Thank you so much for the lovely feedback! We're thrilled to hear that Lumi has introduced you to new favorites and boosted your confidence. It’s especially rewarding to know the experience feels personal and easy—that’s exactly what we aim for. Your compliments and continued excitement mean a lot to us. We can’t wait to style you again soon!
Lumi is an app that comes up on facebook. They claim to have fashion help for older women. I was intrigued so I looked further. It then went on to ask a lot of personal questions, I wondered where this was leading, but thought this is how they know more about you to give you better fashion advice. Then they asked for 19.99. I hesitated but thought I could afford 19.99 for some good advice. After I found I needed to schedule an appointment with a consultant. I didn't want to do that so I just chocked it up to losing 19.99. Never did I see that I was signing up for a service that would charge me 39.99 per month. I tried to explain this to them, I had never contacted them for advice or used their services. I requested my money back and they refused. This is a scam.
Dear Valued Customer! Thank you for sharing your experience — we’re truly sorry to hear how disappointed and misled you felt, and we appreciate you taking the time to write in such detail. It’s completely understandable to feel frustrated when expectations don’t match the actual experience, especially when it involves your trust and money. You’re right to expect transparency, especially when you believed you were paying a one-time fee for fashion guidance. The transition from a $19.99 offer to an ongoing $39.99 subscription — especially without it being made clear — shouldn’t leave anyone feeling tricked or blindsided. It also makes sense that you were hesitant about scheduling a stylist session, and we regret that the process felt too confusing or pressured. The entire experience should feel helpful and supportive — not transactional or opaque. While we aim to provide clarity at checkout and in our terms, your feedback clearly highlights areas where we need to do better. Many users, like you, are just looking for a bit of guidance and inspiration, not a long-term subscription or a complicated cancellation process. We’re actively working to make our pricing and subscription structure more visible and easy to understand. If you’re open to it, we’d still like to review your case one more time. You can reach out again to customer.care@lumi.place with your account details and mention this feedback — we’ll make sure it’s escalated to someone who can take a closer look. Again, we’re sorry your experience wasn’t what you hoped for. You deserve a service that’s upfront, fair, and genuinely useful. Thank you for speaking up.
Miia did a great job quickly finding a style fo me to wear on casual evenings out. It was age appropriate and hopefully will help hide some of my problem areas.
Dear Valued Customer! We're so glad to hear that Miia was able to help you find a great style for your casual evenings out! It's fantastic that the outfit feels age-appropriate and helps with the areas you wanted to address. We're excited for your next session and look forward to continuing to assist you in curating looks that make you feel confident and comfortable. Thank you for sharing your experience, and we can't wait to see how your style evolves with us!
Having a baby completely changed my body and I had no idea how to dress myself anymore. My Lumi stylist Sarah was compassionate and knowledgeable, finding pieces that work for my current size while being adaptable as my body continues to change. She included breastfeeding-friendly tops that don't scream "mom clothes" and versatile pieces that mix and match easily for quick morning decisions. So grateful for this service!
Dear Valued Customer! Thank you so much for sharing your story—we’re truly honored to have been part of your post-baby style journey. Sarah was thrilled to help you feel confident and comfortable in your clothes again. We know how important it is to feel like yourself during such a transformative time, and we’re so glad the pieces worked for your lifestyle and evolving needs. Your kind words mean the world to us. If you ever need anything, we’re always here to support you at customer.care@lumi.place.
As a guy who has always struggled with fashion, I wasn't sure if Lumi's chat service would work for me, but Stylist Heidi proved to be exactly what I needed. She didn't try to push trendy styles that wouldn't fit my personality or lifestyle. Instead, she focused on building a functional wardrobe that aligned with my actual day-to-day needs.
Heidi helped me understand proper fit (apparently I've been buying the wrong shirt size for years!) and create a coherent color palette that makes mixing and matching effortless. When I sent photos of items I was considering, she gave straight-to-the-point feedback without making me feel judged. What I most appreciated was her practical approach - suggesting specific stores where a guy like me would feel comfortable shopping and providing a simple "cheat sheet" for putting outfits together. Three months later, I'm still using her advice daily and have received more compliments on my appearance than in the previous decade. If you're a fashion-challenged dude, don't hesitate to book with Heidi!
Dear Valued Customer! Thank you so much for sharing this! We’re absolutely thrilled to hear how transformative your experience with Stylist Heidi has been. It’s incredibly rewarding to know that Lumi was able to provide not just style guidance, but practical, confidence-building support that truly fits your lifestyle.
Heidi will be so happy to hear how much her thoughtful, down-to-earth approach resonated with you — especially the way she helped you refine your fit, streamline your wardrobe with a color palette, and build a system that actually works for your daily life. That kind of lasting impact is exactly what we hope to offer.
We also love hearing that you're still using her advice months later and getting compliments — that’s what it’s all about! Thanks again for trusting us with your style journey. We’re honored to be part of it.
The sign-up process is confusing and filled with a barrage of unexpected add-ons. Nowhere is it made clear that nearly everything is a subscription. The "meet with a stylist" feature is essentially a chatbot with a repetitive and frustrating back-and-forth of canned prompts like "yes, no, yes, no." It felt impersonal and tedious. A human sentence emerged between every few canned responses. To make matters worse, they do not allow refunds—even if you cancel immediately after signing up. The experience felt disorganized, not customer-friendly, and frankly, low-budget and scammy. The clothing recommendations were also completely off base. I indicated I preferred a sportier style and neutral colors, but was shown puffy pirate sleeves and bright sapphire blue outfits. It's clear that my preferences weren't taken into account at all. With so many well-designed, customer-centered services out there, there's no reason to settle for a company that doesn't prioritize quality or care. After enough of us "donating" our initial $30, the funds add up for them, I wouldn't recommend contributing to their bounty.
Dear Valued Customer! Thank you so much for taking the time to share your experience — we're genuinely sorry it left you feeling this way. Your frustration is completely understandable, and we deeply regret that our service didn’t meet your expectations. We absolutely hear your concerns regarding the sign-up flow and add-ons. It’s clear from your message that the process felt unclear and overwhelming, and that’s not the experience we want anyone to have. We’re actively working to simplify and clarify our onboarding to make all pricing and subscription details as transparent as possible from the start.
We’re also very sorry to hear that the styling experience felt impersonal and missed the mark in understanding your preferences. While we do use prompts to guide the initial part of the styling conversation, you are always connected with a real stylist — not a bot. That said, what you described doesn’t reflect the high level of personal attention we strive to offer. Your feedback helps us see where we’ve fallen short, and we take it seriously. Regarding your style profile — it’s disappointing to hear the recommendations didn’t align with your request for sportier, neutral looks. That shouldn’t have happened, and we’ll review this internally to prevent similar mismatches.
We also understand how frustrating it can be when a refund is denied, especially if you cancel early. Our team is currently reviewing how we handle these cases to ensure we're being as fair and empathetic as possible. We haven’t been able to reach you yet, but we truly want to make this right. Please reach out to us directly at customer. Care@lumi. Place — we’d love the opportunity to help resolve this and offer a solution that reflects how much we value your trust.
Thanks for your help It was a great experience Excellent service—friendly staff, quick response, and great attention to detail. Highly recommend!
Dear Valued Customer! Thank you so much for your kind words! We're thrilled to hear you had such a great experience with Lumi. Our team takes pride in providing friendly, responsive service with a focus on the little details that make a big difference. We truly appreciate your recommendation and look forward to styling you again soon!
She took my feedback and really understood my style. Every outfit she put together was flattering and perfect for my body type. Lana's expertise helped me refresh my wardrobe, and I'm so happy with the results!
Dear Valued Customer! Thank you so much for sharing your experience! We're thrilled to hear that Lana was able to truly understand your style and curate outfits that flattered you perfectly. Her ability to tailor looks to individual body types and preferences is something we deeply value. So glad you're happy with your refreshed wardrobe—we can’t wait to style you again soon! 💖👗✨
Stylist Anna did an incredible job. She really paid attention to my preferences and created outfits that were both flattering and functional. Anna's attention to detail made all the difference, and I'm thrilled with the looks she curated for me!
Dear Valued Customer! Thank you for your wonderful review! We're so glad to hear that Anna was able to create outfits that not only fit your style but also met your functional needs. Her attention to detail truly makes a difference, and we’re thrilled you loved the looks she curated for you. We look forward to helping you with many more stylish outfits in the future!
Please pay attention to all the negative reviews here on this site, other review sites and even Google "lumi style reviews" to get an AI generated summary of all the negative reviews about this company. They will absolutely take your money, not deliver any services or products. When you ask for a refund they will gaslight you with all the reasons they will not return your money. When a negative reviewis written, they will reply to seem like an empathetic company but the truth is they are scammers. They are not a real legitimate company. Save your money. Do not be scammed.
Dear Valued Customer!
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Your concerns are completely valid, and we deeply regret any technical issues that prevented you from accessing the service as expected.
We take all feedback seriously and have reviewed your case thoroughly. We can confirm that our system registered a cancellation request after the charges were processed, which is why the refund request was not approved under our policy. However, we acknowledge that a glitch affecting your experience is not acceptable, and we sincerely apologize for any inconvenience caused.
Regarding the charges, we want to assure you that we do not process unauthorized payments. We always encourage customers to review their subscriptions and any additional services before finalizing a purchase. That being said, we completely understand your frustration and recommend reaching out to your bank, as they may be able to assist with a refund in this case.
We genuinely appreciate your feedback and will continue improving our service to ensure no one else encounters similar issues. If there’s anything else we can do to assist, please don’t hesitate to reach out at customer. Care@lumi. Place. 💙
Emily was incredible! She made me feel at ease right from the start, and her picks were spot-on. Emily helped me discover new styles that I wouldn't have considered before, and I now feel like I have a wardrobe that truly represents my style.
Dear Valued Customer! Thank you so much for sharing your wonderful experience! We're thrilled to hear that Emily was able to help you discover new styles and that you're now feeling confident in your wardrobe. It's fantastic that you found pieces that truly represent your personal style! We’ll be sure to pass along your feedback to Emily. Looking forward to continuing to help you build even more amazing outfits!
Stylist Harley made my experience so enjoyable! She truly listened to what I was looking for and delivered outfits that made me feel empowered and stylish. I was surprised by how well she nailed my preferences—she's definitely one of the best!
Dear Valued Customer! Thank you for your wonderful feedback! We're so glad to hear that Stylist Harley was able to create outfits that made you feel empowered and stylish. It’s always great when a stylist truly understands your preferences, and it sounds like she really nailed it! We’re thrilled you had such a positive experience with her and look forward to helping you continue to rock those great outfits!
I had an amazing session with Stylist Harley. She picked out pieces that perfectly reflected my personality and style, and she helped me step out of my comfort zone in the best way possible. Harley's enthusiasm and expertise really made the session fun!
Dear Valued Customer! It’s fantastic to hear that Harley helped you step out of your comfort zone while staying true to your style! Her enthusiasm and expertise really seem to have made your session enjoyable. We’re glad you had such a great experience!
Their "styling services" refer to a bot that chats with you. How can you possibly give me styling advice that way? Ridiculous! And no refund. Please avoid wasting your money.
I am a 62 year old woman who has used styling services before which were excellent and wondered how an AI type platform might be advantageous— this is not it!
Dear Valued Customer! Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet your expectations. At Lumi, we strive to combine the efficiency of technology with personalized human input, as every styling session is conducted by real stylists, not bots. We regret any misunderstanding about this aspect of our service. Regarding your concerns about refunds, we adhere to our money-back policy, which is shared during the subscription process. That said, we’d like to better understand and address your experience. Please reach out to our support team at customer.care@lumi.place, and we’ll do our best to assist you further. Your insights are invaluable, and we’re committed to improving based on feedback like yours.
Do not do it! They are a total scam. The website is misleading, forces you into agreeing to more subscriptions without you even knowing. Keep you card away from them. I got charge for over $100 for something I didn't even agree. You can't even x-out form the menus. They make you go through so much and then you realized the charged you for over $100! Within 20 minutes I contacted their customer service and requested for a refund, they completely refused it! DO NOT WASTE YOUR TIME or MONEY! SCAM!
Dear Valued Customer! We sincerely regret hearing about your experience and want to address your concerns thoroughly. We’d like to clarify that charges are only applied after users confirm their subscription during the sign-up process. Our goal is always to be transparent and provide a seamless experience for our customers. We understand your frustration and assure you that our team strives to resolve issues quickly and fairly. We take refund requests seriously and review each case in accordance with our terms and conditions, which are made available during sign-up. If you'd like, we can investigate your case further. Please reach out to us via email customer.care@lumi.place with the relevant details so we can ensure we address this matter comprehensively. Thank you for bringing this to our attention, and we truly apologize for any inconvenience caused.
After leaving reviews here and on several other sites, my request for refund was escalated and I did receive a refund. I encourage anyone seeking a refund use the words "Defective or inaccurate" in their request so that the company has to follow their own policy.
I still think it is in bad faith to say that there is a money back guarantee and then claim it can't be used if you don't like the app - it has to be "defective or inaccurate." I did find it to be both of those things.
Even though I have my refund, I think this is bad customer service. If someone wants a refund within hours of gaining access to your app, it should be an automatic refund.
Dear Valued Customer! Thank you for sharing your experience, and we're sorry to hear about the frustration you encountered. We understand your concerns regarding the refund process and apologize for any inconvenience caused. Our goal is to ensure all customers feel satisfied with our service, and we take feedback like yours seriously to improve our processes. We appreciate you reaching out and working with us to resolve the issue, and we’ll continue to strive to make our policies clearer and more customer-friendly. If you ever reconsider using our service in the future, we'd be happy to assist you and ensure a smooth experience.
They promote a money back guarantee but won't honor it. There's no value in the app, it's defective and the information is inaccurate. That should be covered by their refund policy but they will make you jump through hoops. It's really time consuming to get any value out of it, I can't even spend the time needed because of how defective the system is.
Saw an ad on IG for a style quiz, only to find out you need to sign up for a subscription to get the results. Once you sign up, you have to do the whole quiz again and each service is an additional cost. I emailed to cancel and ask for a refund as I had been on the site 20 minutes when I realized it wasn't what they claimed. Customer service would not provide a refund for and instead sent me a general PDF to try to woo me back.
Dear Valued Customer! Thank you for sharing your thoughts. We sincerely apologize for the confusion you experienced after finding our service was not as expected. We understand how frustrating it can be when things don’t align with your initial impression. We want to assure you that we value our customers’ satisfaction and transparency. After reviewing your case, we reached out via email and provided a solution that we hope has resolved the situation to your satisfaction. We truly appreciate your feedback, as it helps us improve the customer experience for everyone. Should you have any further concerns or need additional assistance, please don’t hesitate to contact us again at customer.care@lumi.place. We're here to help and want to ensure that your experience with Lumi is positive moving forward. Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.
Overview
Lumi (Look Unique Make Impressions) has a rating of 3.8 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lumi (Look Unique Make Impressions) most frequently mention and body type. Lumi (Look Unique Make Impressions) ranks 21st among Subscription Shopping sites.
LUMI believes that every woman deserves to shine in public feeling comfortable and confident no matter what the occasion may be, from a regular day at the office to a lifetime anniversary.
We believe that your appearance begins with your perception. Every woman is unique in her own way. Every woman has her own appearance that needs to be tailored to suit her. And, there are many reasons why women want to look gorgeous.
With this in mind, our product contains a mix of personalized content and psychology.
Our professional stylists will guide you through every step of your LUMI journey. Together, we will define your personal color palette and body shape to create a style that is uniquely yours. Follow the concept of a capsule wardrobe, in which you combine a small collection of clothes in different ways, to include everything you need. This is where the magic begins.
Each month, our stylists handcraft your personalized outfits and share them with you. The entire process is displayed in the form of sessions, where you schedule a regular consultation at your convenience. You'll feel like a star with LUMI stylists at hand, no doubt about that.
And what about shopping? Our team does that for you too. LUMI stylists offer personalized shopping options based on your preferences: style, location, taste, budget, and much more. We recommend clothes that suit you best, and you decide what you want to order. It’s too good to miss!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer! Thank you for sharing your positive experience! We're so glad to hear that Mara was helpful and responsive to your preferences throughout the session. It’s great that you appreciated the variety of shopping options she used to tailor everything to your needs. Flexibility and collaboration are key to making styling fun and successful. We hope you feel confident and excited for your upcoming session!