Had important job interviews coming up and needed to project confidence through my appearance. Zoe at Lumi created perfect professional outfits that felt authentic while still being appropriate for my industry. She considered the company culture and position level when making recommendations. The styling guide included variations for multiple interview rounds. Got the job and felt amazing throughout the process!
The experience itself was worthless. I used it once and forgot to cancel. Was charged for an additional four months before realizing. When I contacted customer service to request a partial refund, they refused. Horrific product and useless customer service.
Dear Valued Customer! We’re really sorry to hear about your experience, and we truly understand how frustrating it must have been to be charged for a service you didn’t intend to continue using. We appreciate you taking the time to share your feedback, even though it’s clear we didn’t meet your expectations. Our goal is to provide helpful, inspiring styling experiences, and we regret that this wasn’t your experience. While our subscription system does send reminders and allows cancellations at any time, we completely understand that it’s easy for things to slip through. Although we’re unable to provide refunds for past subscription periods, we always aim to be as fair as possible and would love the opportunity to make things right moving forward. If you’d like to speak with someone on our team about how we can support you better or explore other options, please don’t hesitate to reach out to us at customer.care@lumi.place.
Stylist Lana worked wonders with my wardrobe! She put together outfits that were both trendy and comfortable. I loved how she mixed modern pieces with classic staples. I feel more confident than ever with the looks she suggested!
Dear Valued Customer! That's fantastic! It sounds like Lana really nailed that perfect balance between trendy and comfortable, which can be a challenge. Mixing modern with classic staples is always a winning formula for versatility and style. I'm so glad you’re feeling confident in the outfits she curated for you! It’s always great when a stylist knows exactly how to elevate your wardrobe while keeping your comfort in mind.
I had such a wonderful first experience with Lumi, and I owe a big thank you to Clare! She really took the time to understand my style preferences, lifestyle, and what I wanted to avoid. The outfit she curated was stylish, flattering, and something I never would have chosen for myself—but now I'm obsessed! I also had a small issue with accessing my session at first, and customer care was super responsive and helpful, getting everything sorted quickly. I felt so supported from start to finish. Can't wait for my next outfit session!
Dear Valued Customer! Thank you so much for sharing your wonderful experience! We're thrilled to hear that Clare was able to capture your style and surprise you in the best way with a look you love. It’s also great to know our customer care team resolved your issue quickly—that’s the kind of support we always aim to deliver. Your excitement and openness to trying something new is exactly what makes these sessions so fun and rewarding. We can’t wait to style your next look! 💫
Lumi has completely transformed my approach to fashion! Harley took the time to understand my style preferences, lifestyle, and budget, and curated outfits that were both stylish and practical. The process was seamless, and I loved how easy it was to shop the recommended pieces. No more endless scrolling or frustrating shopping trips—just perfectly tailored looks that make me feel confident. Highly recommend to anyone looking for a stress-free way to upgrade their wardrobe!
Dear Valued Customer! Thank you so much for your glowing review! We're thrilled to hear that Harley was able to provide you with a seamless and personalized styling experience. It’s great to know that Lumi has helped make your wardrobe upgrades both stylish and stress-free. We appreciate your recommendation and look forward to continuing to support your fashion journey!
Lumi completely transformed the way I get dressed. My stylist really understood my taste and lifestyle, and the outfits they put together made me feel confident and put-together every day. It's like having a fashionable best friend who just gets it. I never knew getting dressed could feel this easy!
Dear Valued Customer! Thank you so much for your kind words! We're delighted to hear how Lumi has made such a positive impact on your daily routine and personal style. Our goal is to make getting dressed feel effortless and empowering, and it's wonderful to know your stylist hit the mark. It truly means the world to us to be that trusted “fashionable best friend” by your side. If you ever need anything, we're just a message away!
I had a great experience using Lumi's styling service! Sarah was professional, attentive, and really took my preferences into account. The outfit suggestions were stylish and well put together, though I would have liked a bit more variety in choices. The process was smooth, and I appreciated the personalized touch. Overall, a solid service for anyone looking to refine their wardrobe!
Dear Valued Customer! Thank you for sharing your experience with Lumi! We're thrilled to hear that Sarah was able to meet your preferences and that you appreciated the personalized touch. We also value your feedback on the variety of options and will certainly take that into consideration for future styling suggestions. It’s great to know you found the service helpful in refining your wardrobe!
My experience with Stylist Anna was fantastic! She took the time to understand my body type and personal style, and the outfits she recommended fit perfectly. I felt comfortable and chic in every piece. Can't wait to see what she picks next time!
Dear Valued Customer! Thank you for your wonderful review! We're so glad to hear that Stylist Anna was able to understand your style and body type to create outfits that made you feel comfortable and chic. It’s great to know you’re excited for your next styling session! We look forward to helping you continue to build a wardrobe that makes you feel confident and stylish.
The stylist chose outfits for Sporty/Casual at my request.
The under cardigan tops she chose for me were age inappropriate. One was just plain ugly.
She then converted to a blouse/shirt ensemble. The blouse she choose was also inappropriate.
She gave up on me indicating the session had timed out. I know she was dissatisfied with me.
Dear Valued Customer! We’re truly sorry to hear that your experience with the stylist didn’t meet your expectations. We strive to offer personalized and thoughtful recommendations, and it’s unfortunate that the pieces didn’t reflect your preferences or needs. Your feedback is incredibly important to us, and we would love to make sure you're paired with someone who better understands your style moving forward. If you would like, we can schedule another session with a different stylist who may better align with your preferences. Please let us know at customer. Care@lumi. Place how we can assist in improving your experience with us!
Sarah completely nailed my vibe from the start! The pieces she recommended fit my taste and body type perfectly. I was genuinely surprised at how comfortable and confident I felt in the outfit. It felt so nice to have someone "get" my style without me having to overexplain. Super excited for what's next!
Dear Valued Customer! Thank you so much for your kind words! We're thrilled to hear that Sarah captured your style so effortlessly and helped you feel both comfortable and confident. That sense of being truly understood is exactly what we aim for in every session. It’s exciting to know you’re already looking forward to what’s next—we are too! Can’t wait to style more looks that make you feel amazing.
Packing for my European vacation was stressing me out until I found Lumi! My stylist Olivia created a complete capsule wardrobe where everything mixed and matched while still being appropriate for different activities. Her packing list and day-by-day outfit guide made preparing for the trip effortless. Everything photographed well and was suitable for each location. Best travel prep decision I made!
Dear Valued Customer! We're so glad Lumi could make your vacation prep easier and stress-free! Olivia did an amazing job creating a capsule wardrobe that perfectly fit the mix of activities you had planned. We hope your European trip was filled with stylish, hassle-free moments thanks to her thoughtful guidance. Thank you for sharing your positive experience!
Overview
Lumi (Look Unique Make Impressions) has a rating of 3.8 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lumi (Look Unique Make Impressions) most frequently mention and body type. Lumi (Look Unique Make Impressions) ranks 21st among Subscription Shopping sites.
LUMI believes that every woman deserves to shine in public feeling comfortable and confident no matter what the occasion may be, from a regular day at the office to a lifetime anniversary.
We believe that your appearance begins with your perception. Every woman is unique in her own way. Every woman has her own appearance that needs to be tailored to suit her. And, there are many reasons why women want to look gorgeous.
With this in mind, our product contains a mix of personalized content and psychology.
Our professional stylists will guide you through every step of your LUMI journey. Together, we will define your personal color palette and body shape to create a style that is uniquely yours. Follow the concept of a capsule wardrobe, in which you combine a small collection of clothes in different ways, to include everything you need. This is where the magic begins.
Each month, our stylists handcraft your personalized outfits and share them with you. The entire process is displayed in the form of sessions, where you schedule a regular consultation at your convenience. You'll feel like a star with LUMI stylists at hand, no doubt about that.
And what about shopping? Our team does that for you too. LUMI stylists offer personalized shopping options based on your preferences: style, location, taste, budget, and much more. We recommend clothes that suit you best, and you decide what you want to order. It’s too good to miss!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer! Congratulations on landing the job — that’s fantastic news! We're thrilled to hear Zoe helped you feel confident and authentic in your interview outfits. It’s so important to strike the right balance between professionalism and personal style, and it sounds like she nailed it. We love that the guide gave you options for different interview stages too. Wishing you continued success in your new role!