When you pay the $0.99 trial fee you get absolutely nothing from it, and then there are hidden fees buried in the terms of service. You will get nothing from customer service.
It isn't possible to cancel The membership. Lumi takes my Money constantly. If I sign in, I have to renew The payment. Awful. They get 31€ constantly.
Sibylle
They ask a bunch of questions. I got tons of pics to help with a decision and love using them when I'm in a rut.
The stylist was very helpful and the clothing choices were stylish. It was easy to schedule and I look forward to the next session.
I came across this website & thought it would be perfect for my confidence. It is a complete scam!
Dear Lia!
We are very sorry to hear about your experience and the issues you’ve faced with obtaining a refund. This is certainly not the experience we want for our customers, and we take these matters very seriously. We would like to address this situation promptly.
Please contact us directly at customer.care@lumi.place with your details, including any relevant information about your refund request. This will allow us to investigate the issue thoroughly and ensure that your concerns are resolved. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We are committed to making things right and hope to hear from you soon.
I was skeptical about getting styling advice through chat, but my session with Stylist Clare exceeded all expectations! After completing the style questionnaire (which was thorough but not overwhelming), Clare immediately understood my aesthetic goals. What impressed me most was how she worked with pieces I already owned while suggesting strategic additions that completely refreshed my wardrobe.
She sent links to specific items within my budget and explained exactly how each would pair with my existing clothes. When I was unsure about a particular blouse, she quickly suggested three alternative options in different price ranges. The conversation flowed naturally despite being text-based, and Clare's enthusiasm came through in her messages. The PDF style guide she sent afterward has been my fashion bible for weeks. Absolutely worth the investment for busy professionals who need practical style guidance!
Dear Valued Customer! Thank you so much for your detailed review! We're thrilled to hear that Stylist Clare was able to help refresh your wardrobe and align with your aesthetic goals. It's fantastic that she was able to incorporate pieces you already owned while suggesting strategic additions that fit your style and budget. We're so glad the PDF style guide has become a valuable resource for you! Your feedback means a lot, and we're grateful to have been a part of your style journey. If you ever need more advice or updates, don't hesitate to reach out!
I am sure, the reviews that had been posted for this app, all are purchased ones. Because this app is a complete scam and even if uh decide not to use app the next second of authorizing payment, they wont refund
Dear Valued Customer! We're really sorry to hear that you feel this way. We take concerns like yours very seriously and always aim to resolve issues transparently and fairly. Please note that our customer care team reached out via email on Sunday, shortly after your message, with full details of the charges and a proposed solution. We understand unexpected charges can be frustrating, and we always strive to make things right when given the opportunity. We truly value honest feedback — all our reviews come from real users, and we’re committed to continuously improving based on experiences like yours. If you have any further questions or need help, we’re just an email away.
Stylist Sam truly understands my style! She curated a selection that felt fresh, exciting, and totally wearable. Sam's attention to detail and understanding of my needs made the experience so enjoyable. I look forward to my next session with her!
Dear Valued Customer! We’re so thrilled to hear that Sam nailed your style! It’s great that she was able to curate outfits that felt both fresh and wearable, exactly what you were looking for. We’re sure your next session will be just as exciting! Thanks for sharing your experience!
My virtual session with Madison was efficient yet comprehensive. She created versatile outfits that transition from work meetings to school pickup while still looking polished. The personalized shopping links made purchasing simple, and everything arrived within days. The styling fee was completely worth the time saved and fashion stress eliminated!
Dear Valued Customer! Thank you so much for the thoughtful feedback! We're thrilled to hear Madison delivered a seamless and effective session that fit your busy lifestyle. It’s great that the versatility, convenience, and quick delivery made a real difference. We believe fashion should feel easy, not stressful — and we're so glad you felt that! Looking forward to styling you again soon.
I'm so grateful for Stylist Harley. She helped me find outfits that I would never have picked on my own but absolutely loved. Harley's ability to mix things up while keeping my comfort in mind was perfect. She's a great fit for anyone looking for a fresh perspective on their wardrobe!
Dear Valued Customer! Thank you so much for the kind words! We're thrilled to hear that Harley was able to provide you with fresh and exciting outfit choices that you love. Her ability to mix style and comfort is one of her strengths, and we're so glad it worked for you. Looking forward to continuing to help you discover more stylish pieces!
Stylist Sarah nailed my style! She picked out outfits that were not only chic but also practical for my lifestyle. I feel like I learned so much from her about mixing and matching pieces I already own. Sarah's suggestions have really elevated my wardrobe!
Dear Valued Customer! Thank you for sharing your experience! We're thrilled to hear that Stylist Sarah was able to curate outfits that match your style and fit seamlessly into your lifestyle. It’s fantastic that her suggestions helped you elevate your wardrobe and made mixing and matching easier. We're excited for you to continue exploring your style with Lumi!
Heidi worked wonders with my wardrobe. She's so knowledgeable and took the time to make sure every piece was perfect for my body type and lifestyle. Thanks to Heidi, I'm feeling more confident than ever in my clothes. I can't wait to work with her again!
Dear Valued Customer! Thank you for your wonderful review! We're so glad to hear that Heidi was able to work her magic and curate the perfect wardrobe for you. It's great to know that her expertise made you feel more confident in your clothes. We appreciate your kind words, and we’re excited for you to continue your journey with Heidi! Looking forward to hearing about your next styling session.
Stylist Sarah was such a pleasure to work with. She completely understood what I wanted in terms of style, and the outfits she curated were exactly what I needed. Sarah's friendly and patient approach made the entire process feel easy and enjoyable.
Dear Valued Customer! We're so glad to hear you had such a positive experience with Sarah! It sounds like she truly understood your style and helped make the process effortless and enjoyable for you. Thank you for sharing your feedback!
She truly understood my style and needs, picking out outfits that I wouldn't have chosen but absolutely love. Her attention to detail and friendly advice made the entire experience so enjoyable. Highly recommend Jessica if you want personalized and thoughtful styling!
Dear Valued Customer! We're thrilled to hear that you had such a positive experience with Jessica! It's wonderful that she was able to find outfits that you love and that fit your style. Her personalized approach really makes a difference, and we're glad you enjoyed the process. Thank you so much for your recommendation – we'll be sure to pass along your kind words to Jessica! We're looking forward to assisting you again in the future!
I bought a subscription at the introductory offer price of $24.72 + $4.99 seasonal capsule. I cancelled a couple of hours later. "Madelyn" replied immediately and cancelled future payments (would have been $64.99 monthly which they did not make clear) but no refund. I should have checked Reddit before buying.
UPDATE: After informing Lumi that I had filed a fraud alert with my bank and posted warning reviews on TrustPilot and SiteJabber, I received an email today, 2/9/2025, advising that I would receive a full refund and requesting that I edit this review. If and when I receive the refund, I shall do so.
Dear Lindsay! Thank you for reaching out! We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it must have been to encounter unexpected charges, especially when budgeting carefully. Transparency in pricing is extremely important, and we regret that the $64.99 charge was not clearly communicated to you upfront. While we strive to ensure our cancellation and refund policies are clear, we recognize that every situation is different and that flexibility is sometimes needed. We're glad to hear that you are satisfied that we issued a refund for your case. If you have any lingering concerns or need additional assistance, we encourage you to reach out to customer.care@lumi.place, and we will do our best to make things right. Thank you for updating your review, and we sincerely hope to regain your trust in the future.
Had such a delightful experience working with Skylar! She took the time to ask thoughtful questions about my lifestyle and preferences, then created outfits that perfectly blend practicality with style. What impressed me most was how she truly heard my concerns about comfort while still pushing my fashion boundaries in the best way. Her natural talent for understanding what works for different body types is remarkable. So grateful I found her!
Dear Valued Customer! Thank you so much for your kind words! We're thrilled to hear that Skylar made your experience both thoughtful and empowering. It's wonderful to know she was able to balance your comfort needs while introducing fresh, stylish ideas. Her ability to connect with clients and tailor looks to real lifestyles is truly special. We're so glad you found her too—here’s to many more confident outfit moments ahead!
At 4'11", finding clothes that don't overwhelm my frame has always been a struggle. Anna at Lumi specializes in petite proportions and transformed how I dress! She taught me proportion rules specific to my height and suggested brands with better petite sizing. The visual guide showing proper scale for my frame was educational and empowering! Finally feel like clothes are working with, not against me..
Dear Valued Customer! Thank you for sharing your experience! We’re so glad to hear that Anna was able to help you find styles that truly fit and flatter your petite frame. Our goal is to make sure every client feels confident and seen—no matter their height or body type. It’s great to know the visual guide and brand recommendations made a difference for you. We're honored to be part of your style journey!
Rather than impulse buying for the new season, I decided to try Lumi. Jasmine helped identify which pieces from my current wardrobe could transition and what key items would refresh everything. Ended up spending less than I usually do each season while having more outfit options. The personalized color palette reflecting seasonal trends while complementing my complexion was especially helpful. Smart investment that actually saved me money!
Dear Valued Customer! Thank you for sharing your experience! We're so glad Jasmine could help you approach the new season with clarity and style. It's amazing what a thoughtful refresh and the right color palette can do — and even better when it saves money in the process. We love hearing that you have more outfit options and a more intentional wardrobe now. Can’t wait to see what you and Jasmine come up with next!
I was concerned that using a styling service would push expensive brands, but Lumi proved me wrong! My stylist Gabriella respected my budget completely and found amazing pieces at affordable price points. She even included thrift shopping recommendations for certain items! The style guide she created helps me shop smarter and build a cohesive wardrobe over.
Dear Valued Customer! Thank you for sharing your experience! We’re thrilled to hear that Gabriella helped you find budget-friendly pieces that align with your style. It’s great to know that the style guide is helping you build a cohesive wardrobe while shopping smarter. We look forward to continuing to help you create stylish outfits that fit both your budget and lifestyle!
Really positive experience with Lumi. One helpful tip - the European brands like Mango tend to run smaller than US sizing, so order one size up if you're used to American brands. The Zara pieces recommended were perfect fits and exactly my style. Much appreciated!
Dear Valued Customer! Thank you for the thoughtful feedback! We're glad to hear you had a positive experience with Lumi and that the Zara pieces hit the mark for your style. Your sizing tip for European brands like Mango is spot on—thank you for sharing that helpful insight with others. It's great to know the session delivered both style and practical advice. We hope to style you again soon!
Overview
Lumi (Look Unique Make Impressions) has a rating of 3.8 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lumi (Look Unique Make Impressions) most frequently mention and body type. Lumi (Look Unique Make Impressions) ranks 21st among Subscription Shopping sites.
LUMI believes that every woman deserves to shine in public feeling comfortable and confident no matter what the occasion may be, from a regular day at the office to a lifetime anniversary.
We believe that your appearance begins with your perception. Every woman is unique in her own way. Every woman has her own appearance that needs to be tailored to suit her. And, there are many reasons why women want to look gorgeous.
With this in mind, our product contains a mix of personalized content and psychology.
Our professional stylists will guide you through every step of your LUMI journey. Together, we will define your personal color palette and body shape to create a style that is uniquely yours. Follow the concept of a capsule wardrobe, in which you combine a small collection of clothes in different ways, to include everything you need. This is where the magic begins.
Each month, our stylists handcraft your personalized outfits and share them with you. The entire process is displayed in the form of sessions, where you schedule a regular consultation at your convenience. You'll feel like a star with LUMI stylists at hand, no doubt about that.
And what about shopping? Our team does that for you too. LUMI stylists offer personalized shopping options based on your preferences: style, location, taste, budget, and much more. We recommend clothes that suit you best, and you decide what you want to order. It’s too good to miss!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sibylle!
Thank you for taking the time to provide feedback on Lumi.
We appreciate your input and are committed to addressing any concerns you may have. We understand that you have encountered some issues and would like to assist you in resolving them:
1. Ensure that you are using the correct login credentials associated with your account.
2. You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff by email customer.care@lumi.place. Our team will promptly assist you in resolving your case. We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.