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Lulugal
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lulugal.com
Rhode Island
1 review
5 helpful votes
Follow Sylvia S.
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I never bother to write reviews,... but I am taking time out of my busy schedule to write one for this site. Product looks great online,... I still have to find out whether or not it reflects the quality of the actual product because I HAVE NOT RECEIVED MY EXPEDITED PACKAGE, WHICH SHOULD HAVE ARRIVED A WEEK AGO. I wish I had seen all these $#*!ty reviews prior to ordering. Don't waste your time & money.

Date of experience: December 29, 2016
Florida
1 review
6 helpful votes
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DO NOT BUY THIS OR ANYTHING FROM THIS COMPANY. I recently purchased this suit. It took almost a month to arrive. I wondered why until I got the package with a return address IN CHINA! When I tried it on, it was sewn all wrong. Part of it was completely cut off. When I contacted them (you can't even call, only contact through an online ticket), they said that I could have a store credit or I could send it back and pay shipping TO CHINA?!?! They refused to pay shipping and called the obviously damaged suit an inconvenience rather than a mistake on their part. Why would I want a store credit when I have to wait a month for anything I order and it is such poor quality. If you order, be sure you are willing to keep it.

Date of experience: March 4, 2017
California
1 review
4 helpful votes
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Froud company
February 5, 2017

I bought a dress for $25 based on the facebook advertizement and 5 star reviews from them. I ordered size large depend on their chart for the US 12 to 14 and they immediately charged me and send me 20 days later although they mentioned i will receive it in one week, and there were no tracking possible!
After I received it was in a black plastic and posted from China!
The dress was fitted size 6 in the US and i started email them and it seemed a robot answered me and they offered me discount for the futer orders and they eventually told me to send it back with priority postage and you can tell i should pay $39 more to send it back to China!
I asked them for return lable and they never care and eventually this crap is on the floor to find somebidy to donate it!
Please carefully read their return policy and read all comments prior to order anything of this worst company ever!

Date of experience: February 5, 2017
New York
1 review
4 helpful votes
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No one has returned my messages. This was the first and last time I will ever order from this company. I plan on reporting them to the Better Business Bureau!

Date of experience: January 6, 2017
Oregon
1 review
4 helpful votes
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Items never received and they kept asking if I checked the package! Then they told me it was sold out but it was still available on their web site? I asked them to send the missing item and they said it's to small to send. All of this after 7 emails back and forth. DO NOT ORDER FROM THIS COMPANY

Date of experience: January 22, 2017
California
3 reviews
27 helpful votes
Follow Liz M.
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Don't be deceived by the cute clothes on this website! I ordered $104 worth of items. It took over a month to get- comes from Shanghai. None of the items even remotely fit and the quality was awful! I think the reviews on the site must be bogus! THEY WILL ONLY REFUND 60% of your clothing costs if you "insist" on returning. They will respond to you but highly discourage returning. Then they tell you that you will pay for all shipping costs, coming and going AND THEY WILL KEEP 40% FOR HANDLING COSTS! What kind of company does that? Only one in China!

Date of experience: November 15, 2016
California
1 review
10 helpful votes
Follow Lana S.
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SCAMMERS FROM CHINA DONT ORDER ANYTHING! They say return. Yet not operating. They send messages That don't make sense. I ordered a gray which look like a cute coat and it came in a package in a crumpled mess. It was more like a sweater. I asked to return it and never got a response finally they sent some weird message and said I could return it but gave me no other information. So I have to return something to China which will probably cost me money. I contacted PayPal and made a complaint and I'm going to escalate it to a dispute to get my money back from PayPal. Don't order anything from these people they're terrible!

Date of experience: December 2, 2016
Georgia
1 review
4 helpful votes
Follow June H.
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Looked good on site ordered for my birthday in dec, ordered in Nov. Got it last week Jan 8. It is so ugly, smaller, poor quality material and just ugly. So glad I only paid 27.00. Never again.

Date of experience: January 13, 2017
Canada
1 review
7 helpful votes
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I have never received this item. It's been three months and all customer service can say is "check the post office". They have ripped me off and I will never order from them again.

Date of experience: February 10, 2017
California
1 review
7 helpful votes
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I bought something from Lulugal 3 weeks ago and haven't heard from them since. I can't track it or log into my account. Good luck trying to contact them. What a sham! I'm going to complain to PayPal.

Date of experience: March 4, 2017
Illinois
1 review
12 helpful votes
Follow Kathy L.
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DO not order from this site. I ordered Nov 29th, 2016 and this is Dec 22nd 2016. I contactedon't the company 3x and their reply is thank you for being patient. If I had known it was coming from China I would never had ordered. I tried tracking the package and their tracking method does not work. I wanted this dress for Christmas. I am. beginning to believe this company is a hoax.

Date of experience: December 22, 2016
Illinois
2 reviews
11 helpful votes
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They will not refund your money. The clothes are not worth using as a rag to dust with. Typical Chinese sizing and quality which is disgusting. I wouldn't give them any stars but I can't warn you without one. DO NOT BUY ANYTHING FROM THIS PLACE!

Date of experience: March 26, 2017
Illinois
1 review
3 helpful votes
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Wish I had read reviews before ordering. What I got was total CRAP - sizing is a JOKE; no quality, not even a tag or size on item; finally managed to submit a "ticket" and was literally told: "You can return/exchange BUT you pay expensive return shipping to China, expensive re-shipping cost back to US, it will take a VERY LONG TIME, is that OK with you?" WTF? After being told this, I was unable to get them to even give me the return address -- AS IF ANYONE WOULD BOTHER -- NOT EVEN GOOD ENOUGH TO DONATE! Don't fall for this SCAM COMPANY! Worst on-line purchase EVER!

Date of experience: February 11, 2017
GB
1 review
10 helpful votes
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I ORDERED A COAT WHICH SHOULD HAVE BEEN A SIZE 16. I AM ONLY A SIZE 12 BUT FOR WINTER I WANTED MORE ROOM. WHEN IT CAME I CANNOT EVEN GET MY ARMS IN THE SLEEVES AND THEY ARE FAR TOO SHORT. IT WOULD ONLY FIT A CHILD. CRAP CLOTHES, CRAP COMPANY--DON'T BUY! A RIP OFF..

Date of experience: January 1, 2017
GB
1 review
2 helpful votes
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Unbelievable!
February 28, 2017

Disastrous! If I could give them -5, I would. Pathetic beyond believe! Now, how to get this above 100 characters. Let me think: A disastrously poor company of epically pathetic proportions!

Date of experience: February 28, 2017
New York
1 review
4 helpful votes
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Buyer beware
April 6, 2017

I had no clue that this merchandise was coming from China. Both tops I purchased were too small and included 0 documentation. Not a receipt, return instructions, nada. They have a nasty chemical smell to them. Their web site makes it nearly impossible to request a return, you can't even contact support without a password which I finally found buried in a "welcome" email. To make the return request you need to supply the 17 digit order number, a field that they have disabled the paste function on! Once I finally managed to submit the return request, I did hear back fairly quickly with a profession of wanting to help me, but first I need to supply the measurements of the two tops for their 'quality control' team. At first read I thought they were asking for my measurements! In truth I think that is what they are seeking so they can tell me I ordered the wrong size and therefore couldn't return. Thankfully I found this site and now understand these items need to go back to China at my cost. I won't spend another second on this. As someone else mentioned, an expensive *******@facebook, is there no vetting process for your advertisers?

Date of experience: April 6, 2017
Texas
1 review
3 helpful votes
Follow Barbara C.
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... check very closely where the company is that you want to order dresses from. I've had the same problem, and in researching found that there are SEVERAL Chinese companies marketing dresses that are fetching - I'll give them that - but have nothing to do with sizing for real women in this marketplace (I'm only a 36B for crying out loud). Check the sellers' home country ALWAYS. That being said, I am extremely happy with a company in Israel that sells modest clothing that I can wear without looking like I'm trying to emulate a thirteen year-old.

Date of experience: February 25, 2017
Canada
1 review
5 helpful votes
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LIARS
February 28, 2017

Do not buy from Lulugal. They make promises they have no intention of keeping. They actually lie to you. Did not get my clothes when they said I would. Shipment was sent back now they are trying to charge me 40 percent. That's robbery to me. NEVER BUY FROM LULUGAL! VERY UNHAPPY CUSTOMER!

Date of experience: February 28, 2017
New York
1 review
5 helpful votes
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Ordered pink and grey sweater. Sizing was not right. The sweater material was more like sweatshirt material. VERY disappointed! Looked good in picture but don't believe what you see!

Date of experience: May 16, 2017
Illinois
1 review
12 helpful votes
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Like many people, I found out too late that these people are in Hong Kong, and you can NOT contact them. Believe me, I tried. It takes over a month to get your order and when it arrives (because you can forget cancelling and getting a refund when you find out the shipping scam), IT IS CHEAP JUNK, SIZED WRONG, JUST PLAIN CRAP. THE ONLY THING THEY DO RIGHT IS MAKE PRETTY CLICK-BAIT ADS. DON'T FALL FOR IT!
Also, PAYPAL is very little help. I asked them to help me track this and get ahold of seller to cancel. They did NOT.
I'LL CALL IT LEARNING AND TRY TO SAVE OTHERS FROM THESE SCAMMERS! DO NOT BUY THIS CHEAP CHINESE JUNK CLOTHING!

Date of experience: January 24, 2017

Overview

Lulugal has a rating of 1.6 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulugal most frequently mention customer service, return policy and credit card. Lulugal ranks 719th among Discount Shopping sites.

service
24
value
21
shipping
22
returns
20
quality
21