Lucky Vitamin carries a product my husband requires for health reasons. Cannot find in stores, product ranges from $10 to $15 per box on Amazon and other websites. Lucky Vitamin offers this product for $6.99 consistently. I always receive free shipping because my order is over $25. Instant order confirmation via email and continued email communication during shipping process. I have ordered several times and have never had an issue.
I have been a regular customer for several years now without any complaint regarding service and I love the wide selection of specialty items Lucky Vitamin has and their consistently great prices. The only issue I have is the one that I have with all health stores: the sale of items/supplements that promote false health/medical benefits (e.g., homeopathy). I'd love if they'd stop carrying/selling such things, but that seems unlikely.
I love shopping here because of the huge variety of quality organic vitamins at such incredible savings! Shipping is always free for me because I buy it all at once. Last order should have been $107 but was only $68 for 5 items! There is no better place to shop for vitamins in my opinion.
Terrible customer service and the worst job on packaging the shipment that I've ever seen. Products were literally just thrown in the box and the box was so heavy the tape had come loose. Macaroni was crushed, oil was leaking (that they had charged an extra dollar for shipping), and chia seeds were all over the place. Customer service didn't give a crap though. She just kept putting me on hold, never once said "we're sorry for the inconvenience", or offered to make it right. TERRIBLE company.
I'm an herbalist and I've ordered from Lucky vitamin for years and refer my clients to their website. Their customer service is great. There was a point last year when orders were shipping out too slow and it was frustrating to wait for herbs for over a week. I am happy to say they are back on track.
I am able to obtain products here I cannot find locally in my small town without an hour drive to a larger city and then it is still hit or miss. I make use of the free shipping on my orders and with the good prices on each item I cover my vitamin needs economically. Once an order was lost in shipping and they sent a replacement via expedited shipping at no additional charge. Very satisfied with Lucky Vitamin on all levels.
This is a nice website.The ordering of products made simple and well stocked. I have had an account with Lucky Vitamin for years now and I am able to find what I'm looking for at a reasonable price.The orders are shipped quickly and I receive my order/orders within a few day.
I have noted that your website has improved in the last few months. I am very happy to see that you carry a whole variety of products for those like myself who do not have time to shop at the nearest supermarket for these specific items. Keep up the good work!
They have an excellent variety of trusted brands with top reputations for cruelty free, vegan and holistic products. I love how everything is categorized on their website, and the shopping experience is easy to compare products, ingredients and value. I also appreciate the promos and coupons that land in my inbox.
I was having a terrible time putting together my order because the process was so very slow. I've been working on this order for a few days and was using Internet Explorer. I had completed it early this morning before just shutting down the computer. When I went to complete it, my order had disappeared. I then used Google and put together the order in a relatively short period of time. That was great.
I wanted to use your company because, besides the products, you also listed Paypal as a payment choice and that's my preference when shopping online. However, that is not the case even though the icon is still listed on your site.
Otherwise, I am happy with my selections.
Thanks
The customer service representatives at Lucky Vitamin go beyond to make your experience with the company positive and pleasant. I truly appreciate the companies efforts to provide lower prices on products, this helps make it possible for me to purchase much needed items.
Got a coupon in the mail. Sometimes you cannot think of everything you need and other times you want to try something out before you commit to buying more. Was coming back to buy more stuff but my 15 percent off coupon was only valid once. Ordered just enough to get free shipping and then went to Vitacost because I have a 15 percent coupon there. Usually cheaper there anyways but sometimes Lucky Vitamin has things that Vitacost doesn't. Usually do most of my shopping at Vitacost because they are always sending me coupons.
I don't know of any other online natural retailers like LV who let you unit shop. This is how my mom taught me to do at the grocery store growing up and to do it from the comfort of my own couch makes me keep coming back!
I've ordered from this company many times in the past. I've told many people about them. I ordered last week and my order still has not shipped. I'm hoping this is just from the pandemic. Ordering again because of generous discount. Hope to see something arrive soon.
The website was a big pain at first and still seems cumbersome to me. The prices for most of the products I saw were a little less than the store I usually buy from, but then one that I looked at was considerably more. If all goes well this might become my go-to place.
Sent me wrong items in my order. Printed out the return label, returned items following day. Only way to converse with them is through chat. Thank goodness I had the transcript from chat where Lucky Vitamin claimed to have refunded my original payment which they never did. Had to open a dispute to get my refund. I will never do business with this spineless company again!
The site is an amazing source of excellent quality and reasonably priced products. Even when I think that a product is too specialized for it to be on this website, I often find it at a wonderful price.
I love ordering from Lucky Vitamin, and I choose them not only for their vitamin selection but also because they offer Paypal as a payment option. I tried using my paypal credit account and it was denied even though I have about $4000 available. Can you please check into this and see if this can be fixed?
I love the prices and products. I have ordered once a month for years but they do seem to be slower and there have been mistakes. They make it right and have not cheated me out of my money. I don't know if they are just understaffed and have such a high volume of orders coming in. I order with plenty of product remaining because they don't ship as fast as they used to. I like the discounts and would rather they keep costs and prices down since things are so much cheaper. I will endure a little inconvenience to save money. Typically it arrives within a week.
I buy so many products here online! They have a great variety on supplements, and they consistently have the best prices for the many items I use. Their customer service, especially using Chat, is wonderful! My mother buys from them now too, and I have just given their website to my son. Make sure you use the referral feature so that you both get $5 off an order. I didn't do that with my mom. So, we were not able to take advantage of that.
Overview
Lucky Vitamin has a rating of 3.7 stars from 2,730 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service and great prices. Lucky Vitamin ranks 1st among Body Building sites.
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- Conshohocken, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members