Lucky VitaminReviews 2,730

Ordering was easy and quick, no "sign in", no "password", no "robot test". However, there was NO indication that the product was in stock or when it would be shipped. Lucky Vitamins has a history of failing to inform the customer whether an item is in stock or not - they just want the order and if shipment is delayed a matter of weeks when it is out of stock, it is 'no problem" for them, not you. They do not appear to be interested in feedback to the customer that they recognize the problem and are working to fix it.

So bad now. Can't easily contact service, they argue when my order total is different from what I get charged, insist I call when I try chat or email because I can't talk, but rarely ever connect me to a person/disconnect me when I DO use the phone number. It's harder and harder to get service when something is wrong or missing from an order. I'm STILL trying to get a response from my last order which was missing 1 item, had another item broken and spilled all over everything else, and had several essential oils & other scented things OPENED with seals broken & not tightly reclosed--This is an issue I've brought to their attention in the past--that someone in packing is obviously opening things to smell them--but they clearly haven't done anything about it!

Also, 1 item which was in stock when I placed my order, but on backorder by the time I got confirmation email, and which was shipped a week after the rest of my order arrived more than a week before the rest of the order... Why? Why, with "3-6 day standard shipping" does it take more than 14 days to get here (the backordered item was not expedited, it just arrived in a relatively more timely manner)?

I have been a customer for many years and I have to say things have gone downhill! I used to choose Lucky Vitamin over Vitacost all the time, but you have stopped giving me reasons to! Your prices are the same as Vitacost, but you used to have incentives and promo codes all the time. You used to have buy one get one free offers all the time. Now, it's only buy one get one 50%, which amounts to a 25% discount. That's not much of a value these days. Vitacost has new promo codes almost daily and stackable promo codes as well. So their prices end up being better almost every time. Vitacost's free shipping is so quick, my orders arrive in 2-3 days. Lucky Vitamin free shipping takes about a week. And finally, perhaps the most disappointing thing that has changed over the years is your customer service phone number. You used to be able to actually talk to a person, and now Lucky Vitamin forces you to do online chat. Vitacost still has live people answering their phones. Why has so much changed for the worse when your competition is only becoming more fierce?