Lowe's

DO NOT RECOMMEND THEM FOR FENCE INSTALL or ANY PURCHASE, Fence install lied to my face, their installer started installing fence before purchasing the orange permit cops were called and it was halted. Lowes & install had WRONG FRENCE CODES had me believing i was being discriminated against but they had the wrong codes the whole time. They left a mess in my drive for EIGHT MONTHS they would only return part of the fence and then refused to reimburse for the half of a fence they erected when they WERE NEVER SUPPOSE TO CHARGE DELIVER OR ERECT FENCE WITHOUT PERMIT APPROVAL. THEIR EXECUTIVE CUSTOMER SERVICE IS UNHELPFUL & WILL COVER UP THEIR UNETHICAL CONDUCT! THEY WILL INTENTIONALLY KEEP YOU FROM FROM BEING ABLE TO TALK TO MANAGEMENT FOR HELP. Horrible business ethics and I WILL NEVER SHOP THERE AGAIN! DISHONEST COMPANY!

From websites that are not functional-you get wait-wait-wait until you are forced to give up. Products are at the best average and the costs are high. The final straw was today-bought a blister pack of three outdoor patio hinges-got to the last one and it was defective-the spring for closure was broken. That should not be a problem right-wrong-the people wanted me to take off the two decent hinges so they could make an exchange. It would be 2 good hinges and one defective one just like opening a pack and taking a good one out and adding the defective one. Real brains there. Every store needs a jingle and I feel-You can`t go any lower than Lowes we don`t try. Is so very fitting. Ordered molding with 7 ft lengths and they said the order would be filled-sure was with 10 ft lengths and a very unwanted cost increase. Order stated 7 ft, burnt gas needlessly. Today called corporate and they said they were overwhelmed with complaints(gee surprise) they said we can call you back press 1-pressed one and was told I am 15 in the queue. Inept and should go bankrupt.

Lowe's is the worst company to buy appliances from my washing machine has been down since mother's day weekend and they have sent out 5 different tech's and everyone of them had a different opinion I have a 5 yr warranty plan so if anything happens to my machine it's supposed to get fixed and the guy told me I would have to pay 500 dollars out of my own pocket to get it fixed I will never buy from here again my washing machine is barley 2 yrs old if I'm going to pay that much I might as well go buy a new washer I think there full of crap and just trying to get more money out of us then when you call corporate they don't do anything but apologize and send you to this company called Callahan's which is worthless and the lady who answered the phone is rude as hell we had words she shouldn't be in the position she's in asking who is this not even hi thank you for calling but there going to F... You as much as they can and I guess my 5 yr warranty is worthless

Ordered some items order number *******. They never sent me an email giving me status and now they tell me they don't know what the status is. I have called customer support twice and they have not been able to resolve it. Because they say it a store issue, no it is a Lowes issue. I keep getting the run around and I still don't have my order and it has been two weeks. I need it know! I would never order anything from Lowes again because they do not care about their customers. You cannot even talk with a manager. They say call the store. The issue is I order the items through Lowes Web site and they did not give me a choice to send the parts to my house. They forced me to pick a store so I picked one that was the closet. Now they tell me corp is not responsible I have to work with store. Why is that when I ordered them from Lowes, not the store. Just another way they can give you the run around and take no responsibility screw the customer. You cannot even call cooperate to log a complaint. Not a good way yo run a company. I recommend no one should buy anything from Lowes because they don't care about the customer!

I generally use Lowe's compared to their competitor just because the prices always seem a little bit better. I had just purchased a new fridge before my kitchen remodel. I was not expecting my kitchen remodel to take five weeks. I had went ahead and purchased a new stove, dishwasher and microwave. The stove was delivered as they do not install gas. And the delivery guys were wonderful. Brought it in put it right where I asked them to and we're super polite. The other two however had to be delivered to the store for Installation. At this point I'm a little panicky because my kitchen is unexpectedly still two weeks out. The Installation company set up a delivery date for the day after my countertops are installed so that way, once my kitchen is done, I will have a fully functioning kitchen. I was trying to cancel the installation and I spoke with my local lowes sales manager. He told me the Installation team was absolutely wonderful and they would have no problems pushing it out. He made a note so my appliances stay there in the store and depending on my Installation this has so far been a perfect experience.

I spend thousands of dollars at lowes, but you can bet your fur, if I had a different option, I give them my business. Lowes has horrific customer service, especially their installation.

I tried to buy a generator from Lowe's starting back in September, 2021, when they said it was "in stock." It was not in stock. Lowe's promised to deliver it at the end of March, 2022. Then they started charging my credit card every month, then sending me an email stating that the charge had been refused... or something. Finally, at the end of January this year, a Lowe's representative told me on the phone that the generator was in the store, and did I want it delivered early, like the next day? So I said "yes." The next day I got a call from the delivery (an independent contractor, NOT a Lowe's employee) who asked if we knew that the generator he was supposed to deliver was damaged and sent me a picture showing a big dent in the thing, as if it had been dropped of struck by something large. So I cancelled the delivery, called Lowe's and cancelled the entire transaction and bought a generator from a reputable company, Nationwide Generators, by name. Today I discovered that Lowe's never removed the charge from my card for the cancelled sale of the $#*!ty, damaged generator they tried to palm off on me. Wonderful people over there.

You read and hear about elderly being scammed by individuals and fake companies, but this elderly veteran got scammed by a large company named LOWE'S!
They sold me on a job I really didn't need, used a FRADULENT permit to do the job. Refused to take equipment back and refund my money after I lost a sale on my home. They ignored arbitration even though their contract recommends it. Lowe's ignored the BBB when I filed a complaint with them. It took Lowe's 9 months to correct the permit. When their 10 month old equipment broke down, it took them 4 months to repair it. Is this a company you want to do business with? I left them and have convinced a number of people to do the same.
Howard Kletter

Actually turned around to shop Lowe's today (we were on our way to Home Depot, another 15 minutes away when we remembered the newer store in the neighbourhood): what a mistake! Not only did they not have the item we were after in stock they sell 5 or 6 different sizes but had only a couple available but the only available staff in the department was tied up with a customer. I took a picture of the item in question, including the stock # / description before heading off to find assistance. I searched through every aisle, then nearer to the checkout area before I could find a red apron. I found someone who was not a hardware guy who told me we'd go find someone from the department. Encouraged, I followed him back through the hardware section and down to the end of an aisle, where another customer stopped to ask him a question. To my shock and dismay, he dropped our search and headed off with this new individual to help him with his quest!

*This* is how Lowe's treats its customers?! We have only shopped Lowe's a handful of times and have had no problems there in the past but I definitely won't be back any time soon. Will also ensure that my contractor is not spending my $$ there for any current or future renovation projects.

I never do these types of reviews, but I'm so upset with Lowe's because their protection service plan is a SCAM! I bought a stove top less than a year ago and it recently cracked in 2 spots across the entire unit that are not able to be fixed, the unit needs to be completely replaced, but in Lowe's words it is an unintentional damage and they will not cover the cost to replace it. I bought it on sale, so if they just refunded what I paid for it I would pay the difference for a new one which less than 1 year later is more than double due to the current high inflation costs. They will still make a profit out of it and make a long time customer satisfied, but instead now they've lost a frequent customer and getting this truthful, accurate bad review. The protection service plan is USELESS if it won't cover damage that was unintentional, but still happened because obviously the stove top was not good because it did not even hold up for 1 one whole year from when I bought it. Don't buy their protection plans, they're worthless!

Just terrible. Ordered a product a month ago and paid for scheduled delivery... on scheduled delivery date, I called them as I waited and waited, and their delivery people say, oh, it will be delivered today and their delivery windows on their system is 8am-8pm. Apparently they lied. The product wasn't even in their warehouse to be delivered at all and their delivery system people didn't even know. Their system is terrible. So waited another week for delivery, and then suddenly said there is another delay and schedule push out. At this point, still waiting for my product. So painful... order from Amazon never have this issue.

So we started with a new kitchen and was well taken care of AT FIRST - now, I have been calling for a month with no one returning calls for that last 2 weeks - counter top install TOMORROW and they still have not sent someone to finish with a brace for the counter top. I had to hire a different contractor to come and do what Lowes promised and has not done. I STILL have issues with my cabinets. Have called the store several times and main office in North Carolina and STILL NOTHING! I had serious surgery a couple of weeks ago - no sink or anything to do dishes with... a major HEALTH issue for me!

NEVER, I repeat NEVER order new windows from Lowe's! This has been one of the worst experiences of my life. They use a 3rd party installer who never fully sealed my windows (there's a gap on one side of each of my windows) and now after NINE WEEKS (over two months!) and counting my windows still have freezing cold air coming thru because this 3rd party installer didn't seal them all the way on one side of each window. I paid thousands of dollars for these windows and no one at Lowe's seems to be able to get this situation rectified (they all keep telling me it's "being escalated" but after TWO MONTHS with no resolution, maybe your "escalation" process needs to change?!). It's like if you ordered a refrigerator and they delivered it but it doesn't work. Is that "installed"?! Don't make the same mistake I did. Go with a company that specializes in windows. This has been a nightmare and honestly, they may never fix these windows. If anyone has any suggestions on how to get this awful company to seal my windows (something that should have been done when they "installed them"), please let me know. I can't even sleep in the bedroom that the windows were "installed" because it's been freezing due to the cold air coming in.

Bought a freestanding tub to find out in the middle of installing, found a chip on the edge of the tub on the bottom. Uninstalled it anf brought it back to Lowe's Clarksville, tn. Got money back and reordered another tub on line. Tub was a couple of days late and workers were installing it when they unwrapped edge of tub and again found a scratch inside and cracked and broken edge of tub. Was able to talk to manager of Lowe's, Clarksville, tn Lowe's Dr. She offered 50% discount for having workers come 2 days of work that we paid for. We are very happy with the outcome.

I purchase a Samsung washer from Lowes and a five year protection plan.
I contacted Lowes on Feb 2,2020 to let them know that my washer stopped working. Lowe's sent out a tech to fix the machine. The tech has been out at least four times and has replaced 5 parts and the washers still doesn't work. Supposedly, they need to order an additional part to fix the machine. Lowe's has been telling me since March 10th that the part is in, However, every timeI call Lowe's they said the part is in or is coming in tomorrow. The last time I spoke to customer service representative on March 23,2020 and I was told that I needed wait for the part.
When I asked why is it taking so long for part; I was told most likely it's due to the coronavirus.
The sad part is that My husband and myself have been going to a laundromat since Feb 2 and that was okay; until this very serious pandemic of the coronavirus. I wish Lowe's would set up and do the right thing and replace the washer instead of playing games.

What ever you do do not buy anything of value from Lowes and specially this store.

I order a section of cabinets. They delivered 4 days after they said they would (not the end of the world in this world) but one of the cabinets was clearly dropped off the end of the truck and they hid it in the middle.

As this is not my first rodeo and I flip houses. I quickly inspected and discovered the damage. I called immediately and they said they had one but it would take 3 days to deliver. The day the crew was set to install. Not happy but could deal with it.

The day came and the delivery time came. The crew called said their truck broke down they would be late. 4 hours later they showed up and tried to take the broken cabinet and not deliver a new one. The guy started yelling at me and I finally had to video tape him.

He left and I called Lowes they said they had no idea I needed a replacement? But then I asked why they sent a truck? Suddenly the line dropped. I called back waited 40 min and asked for a manger. On hold for another 15 min to be connected to another irate customer. So we both had to drop. I'm now on the phone again for 40 plus minutes.

Whatever you do go to Home Depot! Pay more it is worth your time.