Lowe's

I was in Lowe's Howell this past weekend purchasing a few things for a project that i am working on.
Great customer experience as i needed something and the Staff (Charlie) was happy to assist

Summary: Shop elsewhere, Lowe's has sneaky rebate practices

I purchased a Bosch dishwasher in February 2023. With the purchase, I added installation since a rebate was advertised for a free basic installation. Only after completing the installation was I informed that they would not provide a rebate since I purchased the installation online with the dishwasher instead of by calling their Customer Service number.

This information was not posted anywhere on the product web page and was not referenced at any point during the check-out process. Only on the PDF rebate form (which you complete and fill out AFTER the purchase, was the requirement listed that the installation could not be purchased online).

This practice is misleading and unethical. It disappoints me that an established company would treat its customers this way. I spent several months communicating with customer service, including Tanya Rivera with Lowe's Executive Customer Relations, and never reached a resolution.

I recommend shopping anywhere else for appliances.

My wife and I have shopped there for several years, but we've switched to Home Depot.

Overall, the sales staff has been knowledgeable and helpful, BUT, we're sick and tired of listening to messages in SPANISH over the loudspeaker and we're also beyond tired of being hassled at the check-out by having to endure what seems like a 5-minute dissertation on WHY we NEED to have a MY LOWES card.

We explained over and over again that we're JUST NOT INTERESTED in their card and that we're tired of listening to what they have to say, yet, they continue-on with this never-ending speech as though they're deaf to what the customer is telling them about have no interest whatsoever.

NOBODY likes being HARRASSED at the check-out stand!

I prepaid for carpet and kitchen vinyl installation beginning of September 2022. The carpet was installed -- the installers were a man and a wife who could barely speak english. -- I am not prejudice, but after paying almost $4,000.00 for carpet I would appreciate knowing and understanding the installer. The installation: Ripped up wall paper in my home throughout -- Kitchen vinyl -- it is so horrific, and I mean so horrific, I could have paid a vagrant to install the kitchen vinyl with as much "PROFESSIONALISM". I will not give up making Lowe's correct their mistakes. We as customers should have a certified installer in our home -- not someone they just ranked off the street! NEVER DO BUSINESS WITH THIS COMPANY! I would add photos and/or video but the file is TOO large to show the damage done to my home.

We ordered a fridge, washer and dryer for our new home where we currently do not have these appliances. The items were to be sent to our local Lowe's store and then delivered to our home. It has been an extreme inconvenience to our family to have to wait for these appliances to come in which has taken much longer than expected. We received very little notice on the day and time for delivery, plus they didn't even verify the day and time with us before setting it. What if we had not been home? It does not make sense to arrive with these appliances when you didn't check with the homeowner first to make sure they were available. Luckily I had no plans and would be home the day of delivery. I do have to say that the 2 men that installed my washer and fridge were great. They were friendly, knowledgeable, efficient and respectful of my home. My second complaint is my dryer, which I still do not have yet! We received a phone call that our dryer is lost and cannot be found by Lowe's. No apologies from anyone about this inconvenience! Just a phone call saying they had to reorder it and it'll be in later. No one took responsibility for this mistake and now I have to wait again for another last minute notice on a delivery day and time, and hope that I'll be home. This is a horribly inefficient way to run a business. I will be sure to take my business elsewhere in the future as well as recommend anyone but Lowe's to friends and family when they need to make an appliance purchase.

I placed an order on October 15th and when I was placing the order all the items said that they would be delivered by October 27th. Once I submitted the order it changed to December 2nd. On December 2nd I checked the app and it had changed to December 16th. No on called, emailed or sent a message to let me know that it was going to be delayed. I then called customer service, because you can never get anyone to answer the phone at the store, and I was told that I would receive a call within 24 hours. 26 hours past and I received no phone call. I called customer service back again and I was told the same thing, I will receive a call within 24 hours. I am tired of people/companies saying that they are going to do something and then not doing them. Lowes has no integrity and that is sad. Four or five years ago they were a great company, I do not know what happened. They have really gone downhill.

Great service an energy had a great time shopping with Jennifer from fulfillment. Altho I was getting something small she was happy to help me find it with good conversation

On Sept 20 2017 I purchased a Troy bilt generator. I took it home and opened it on the 22nd the box was full of motor oil I cleaned and set it up and followed all of the steps it was leaking both oil and gas and did not start on the 25th I took it back and lowes refused to take it back because I added gas. I pay over $800.00 and lowes refused to take it back and all of the managers refused to talk to me lowes suck and I will never go back to them.

I have been trying to get coverage on a microwave that I bought my wife I bought the extended warranty for 34.97 after a year the microwave quit I filed a claim they refuse to replace or reimburse I am still fighting the fight going on now for 1 month went into the store I bought it at in pooler GA at 1565 pooler Parkway ga ******* talked with Richard the store manager said there was nothing he could do I was upset to say the least if this is the way Lowes treats there vets is contrary to there advertising. All I can say is do not buy at Lowes go to home depot or some where else

My husband and I went to the Store and purchase a freezer for delivery. We waited a week and when they came, they took our old freezer and the one that we received was a floor sample. I could not believe it. I was livid. We called the store and instead of apologizing they made it seem like it was my request to purchase a floor sample at a brand new freezer price. We spoke with the associate manager, they wanted us to wait a week for another freezer to be delivered. To make a long story short, because I had to deal with them for most of the day and called corporate to make a complaint. We had to purchase a bigger freezer if we didn't want to wait for a week. We paid the difference and she scheduled the delivery in two days, which is a Monday. On Monday I called the store, and was transferred to the delivery manager who stated that the freezer was sitting in lumber and it's not schedule to be delivered today. I am beyond mad at this point. They are so unprofessional. The managers do not give a damn. Even though I spoke with corporate and they were suppose to make things right, this still happened. I feel insulted. I am done with them. Give me my money back so I can go somewhere else.

Legit have been on yhr phone going on well OVER 4 fU&*EN hours being transferred from one department to another and right back to where I started. RIDICULOUS! Bought a freaken Kobalt drill for my husband with my Lowes card that I haven't even had for 4 years. Kobalt has warranty on their things for 5 years. I bought the drill less than 1 year ago, hardly use it but it doesn't work and we can't exchange because I need the recipe. What the hell happened with my credit card having a history of what I've bougbt!?!?!?!?!

Since I live rurally and have to drive a bit to get to the store in Brenham, I called to make an appointment in flooring. I was ready to buy with all my measurements and I told Brandon that when I called. Brandon, self described flooring manager, set an appointment with me for Sat. Morning. I left work and drove to the store, on time, only to find out he wasn't in and wouldn't be in the store for hours. There is rarely anyone who can help you at this store with anything other than which isle something is on. I will look elsewhere for the flooring for my house.

Store number 658 was supposed to deliver a refrigerator to our home in Delaware. The store is located at Lewes Delaware. At the time we purchased the refrigerator arrangements were made for us to be available on the 10th of June. We found we would not be available that day could they deliver it a day or so earlier and they told us just call 24 hours before. At that time we called I was on the phone almost half a day trying just to get a person and ask something about delivery dates and availability. Not successful at all, we went home to Pennsylvania since we're only in Delaware part-time. After 2 weeks we returned and after failing to contact them by phone, we drove to the store 45 minutes away and talked to lady who said no problem we will call you by this evening and let you know a window in which we can deliver it tomorrow. I waited and waited and waited that evening and no Call was received it's 9:00 pm and still no call received, so, perhaps I have to drive up there again and find out if, when, or are they going to bring a refrigerator to our house that we already paid for. While at the store I asked to speak to the manager but still have not seen him after waiting around we decided to leave go home and see if perhaps they would anoint us with their presence tomorrow. I doubt they can expect any more business from me.

I purchased a front load washer dryer set about 2 weeks ago and was given a delivery date of July 8 which would have been little over a week. I was then told delivery wouldn't be for 3 to 4 weeks or more so I canceled the order. I tried purchasing through a different Lowes about 3 to 4 days later and was given the date of July 5th for the dryer and July 8 for the washer. That has since been pushed back to July 6rh then to July 8th. Just got off the phone with someone at he Chino store who said they would be outsourcing and she no longer had a delivery date estimate for me. Needless to say I am unhappy and unimpressed. Lowes just lost this homeowner as a customer forever. Canceling my order.

We purchased these motorized window shades from Lowe's which took more time than expected but that's common now because of global production issues. The actual shades are fine but the power cord that comes out of each to plug into the wall leave a lot to be desired. There are four tall shades side by side which cover a large glass wall. A cord comes out of each which are actually a series of USB extension cords. All 4 cords are run together toward one side and are bundled together using bread bag ties, and travel down the inside of the window jam. The cords jog over the window sill then go down to the floor around the corner to a house wall receptacle. We needed a computer-type plug-in strip in order to accommodate all of the large plug adapters at the end of each cord. Sheet metal screws are use to hold the bundled cords against the corner of the window jamb and when the left shade travels downward it catches momentarily on each screw until it comes to the last screw where it hangs up so the shade rests cocked at an angle. I called Lowe's and they said there is nothing they can do, that's the way the shades are made. The shade display in the store looks nice but this cording system is not represented. For a fairly expensive shade system this is hardly a high-end installation. We'll have to call an electrician to somehow conceal the mess of cords.