Lowe's

I purchased a dehumidifier through the Lowes app that was advertised as a regular price of $249 on sale for $189. But they charged me $239 and refused to honor the advertised price. I have a lot of patience for retail mistakes but defending this illegal bait and switch is absolutely appalling (not to mention they advertised an incorrect regular price, another FTC violation).

The Lowes customer service is horrible. They used to have an open return policy that has now gone to the other extreme. Nowhere on the receive does it indicate a limited period for a return and when I went to return an unopened box, they refused. Even the policy on the window was not followed. I will never shop there again! Called Customer Service and after an extended wait, they were useless.

I ordered a dishwasher on Oct 30th. It was to arrive in 10 days. The automated system sent me five new delivery dates as it kept postponing. Sometimes it even waited until the day of delivery to let me know another 5 days. The on line chat window is useless. It would be less frustrating if I didn't get the emails with bogus delivery dates. On Dec. 1st I went out and purchased a dishwasher...thank goodness because the latest update is this time is now out of stock. I with they had told me that a month ago!

I usually shop for the kind of items Lowes's sells at Home Depot to get a better price but I have and do occasionally shop at Lowes just to get something different or in a category where Lowes has a better or more stylish selection. For example we bought some molded ponds there and an electronic door lock, but I never even look in its lumber section. Eagle Hardware though was even better until it went out of business. The same rule that applies to Home Depot applies here though. If you want to buy just a few screws, nuts or bolts and might even need help finding which one matches what you bring you are much better off going to typical hardware store, even Ace Hardware and we like also a store that specialized in nuts and bolts of all kinds. I use Amazon.com to buy odd sizes of duct such as 5 inch ductwork to replace what was on a an old installation. Lowes does a better job of presentation of products than many of its competitors in terms of display.

Ordering packing boxes, ordered enough to get the "free shipping", next day text says "ready for pickup", ordered as a guest, called customer service, she says one was for pickup, one to be shipped, yet all one order. CSR was nice, assured it was all cancelled, but how can one order, one payment end up split with have for pickup, have shipped for free because I hit the threshold for free shipping? HOW? Their site is a mess.

Tried to order online, product was not delivered as promised, after 2 weeks I had to cancel. Local order have issue's with delivery. I had a delivery confirmed with customer service, didn't get a delivery as promised. No courtesy call to say sorry we can't deliver it and need to reschedule. When I called, the delivery manager was blaming a third party delivery company for the delay. That still doesn't explain why they can't call to reschedule.

Lowes store managers are male chauvinistic pigs taking advantage of women consumers. Lowes charged me $4,300+ for custom tile job to include custom wall base tile. The flooring company installers didn't speak any English clearly incompetent of following installation instructions As they only completed half the job & then claimed I paid for everything except for the wall base tile sitting uncut & uninstalled on the floor of my garage. Lowes i$ literally giving me the runaround by only giving me a partial $230 refund while trying to extort more money out of me now to complete a custom tile job I've already paid for while refusing to refund the full amount paid for product & install of custom wall base tile install!

We purchased interior paint in satin finish in a bright color to paint a wooden cabinet. We chose "signature" which out of six choices is the 4th. It is described, "Stands up to Anything". We applied it over primer, but it immediately began to chip from the smallest of contact. We had no choice but to purchase another can of paint. This time we bought "Reserve" in a semi-gloss finish. So far it is holding up.

Do not use Lowe's for hurricane replacement windows. Eastern windows has an inferior product. I have been dealing with them thru Lowe's to replace windows that they installed that are so apparently defective for 6 months. The windows/glass passed QA twice by Eastern and they were still installed. $10,5000 worth of defective product. I sincerely caution you to not use Lowe's or Eastern windows for this type of product. Curious to see if this is posted.

Had the WORST experience with Lowes online. We ordered a wood mantel on line on Dec. 30th to arrive within a week. No updates and didn't arrive until Jan. 21st. Then when it arrived it was dropped in front of us and damaged it and driver said nothing. Opened it and it was damaged in 2 more places within the packaging - so most likely damaged at the store. Called for refund and pick up - the guys were very nice (not Lowes employees) were told they would arrive 12-4pm and didn't show up until after 6pm. Then no follow up from Lowes whatsoever! I guess they don't care about customers or customer service.

I ordered a product, got an expected arrival date and had the date extended several times; before employees started saying: "That product is no longer available"! Don't trust them; I got my product, it was a huge hassle though! They even attempted to have me pay more for a different product ('bait and switch')! They do not value their customers and will not hesitate to lie to you! Also; their inventory is clearly not accurate and they do not care if your time is wasted, waiting for products they don't have access to!

I've been a Lowes shopper for a lot of years. When I opened my small business in 2017 I bought a good deal of my kitchen equipment there, plus work for renovation. Early on I'd call the store and be transferred to a department where the person on the line was full of knowledge whether I had a question about a product I bought or one I needed. By 2017 calling the store routinely resulted in not getting a live person. The closest I came was a live person who transferred me to "Installation" only to be bounced back to the same person who then transferred me to Appliances. Imagine I'd spent $996 on a Kitchen Aid Dishwasher that I wanted to have installed to no avail from the company. The poor customer service, coupled with fewer and fewer employees available at the store suggests the company is trying to save money. The problem is it doesn't work. Customer service still matters a great deal. So today I've decided to shop elsewhere for products.

Lowes, New Braunfels Tx
After being ignored by two employees, I went to the service desk for assistance. I was directed to a manager named Sam. Sam was extremely rude, short, and would not look directly at me. He offered no help. Then I realized why he was not looking me in the eyes. It was because he was staring at my chest! I left without making the planned $500 purchase. I contacted Lowes who put me in touch with the store manager, Jason Trail. Mr Trail did not take my complaint seriously. He said he had spoken to Sam who denied everything. I guess that was enough for Mr Trail to sweep me under the rug.
Lowes will tell you how they value you as a customer, but it's BS.

I placed an online order to be delivered to my home. The delivery fee was $95.00. After five weeks past my scheduled delivery date, and 14 documented/recorded conversations with them, I still haven't received my order and they refuse to refund my payment.

I just want to let people know how wonderful the customer service is! Every time have been to Lowe's it's been a good experience. Lowe's is out of my way, but after trying to find stuff at Fleet, Menards or Home Depot Lowe's always comes through. All other stores never have associates in the department I need something in and if I can find someone they don't know anything about that department. Lowe's associate's are always in their department and usually know everything about it, if not they find out!

Stopped by the above Lowes to set up appt. For window treatments. They were quick to set up appt to measure. After Gabriel came and measured he said to wait till Lowes called for the next step. This si when the wheels came off. Waited 2 weeks with no call. Finally called them and no one was in the windows treatment dept so I talked to a manager who said he would check into the problem. It has now been another 2 weeks with no call. Don't think they want my business. I CALLED HOME DEPOT and someone is coming tomorrow.

We spent over $12,000 at lowe's in a 5 week time frame

We purchased 18 packs of tiles for $13.00

Each lowe's said there only taking 13 of them back.

Why after calling lowe's in Bay Shore several times and 4 times going there they still refused to help us.

We also called the Lowe's corporate number and was told the would call us in 48 hours no return call as promised.We a few days latter called again and said something went wrong and they would call us back,

Guess what its 2 more weeks and no call. There a true blue company that does not care about the costumers.

They beat us for $75.00 and refuse to even give us a store credit. I owned several businesses and never seen anything like this. All the bay shore managers and corporate did zero top help us so sad!