LoveholidaysReviews 282

I booked a package holiday to Fuengirola - Las Palmeras Hotel and was very much excited to go on holiday for the first time in a year. Before booking I checked the reviews and everything seemed OK (I may have only looked at around 5 or 6). Anyway, thought I would have a look again (now that I had booked) and I have noticed that people have reviewed and said that they have experienced lots of cockroaches in the hotel rooms, that the pool is dirty and also the fact that construction works have commenced so that you can't even enjoy and relax by the pool if you wanted to. I booked an AirBnB and a new flight. I contacted LoveHoliday to ask them if they would refund me the admin fee, they said that they would come back to me within 48 hours but didn't. Four days later they came back with "We've spoken to the Supplier and they have confirmed that the hotel is fine, have a nice holiday". I have now cancelled the booking and spend 40 minutes on the phone to someone who said that this can't be refunded, she spoke to the 'support' team who relayed the same information. I then proceeded to ask to speak to a Manager, no one available. Asked to speak to the 'Support' team, no one available. I felt sorry for the call centre agent if I'm honest, she even admitted that she would like to start looking to work for a different company because she has to deal with this everyday. Anyway, they have now stolen £75 for doing absolutely nothing apart from incorrect advertising a hotel. I am disgusted that a company could be so unhelpful and not even have a care in the world. I will be sure to make reviews on every platform to shame this awful company. Disgusting how they can just take money from people without doing anything! Fuming.

No transfers to and from airport,a lot of calls to agents,had to pay taxis not mentioning the delays and calls,won't book from these people again considering all the bookings and payments were made a 10 to 11 months earlier, trying to get a refund constant headaches
Aug 10-aug 24

Date

Booked all inclusive trip to Turkey back in early July - took a few weeks to choose the right destination & right hotel. Then, with just over a week to departure, Loveholidays email to say the hotel has overbooked and we will have to find alternative accommodation. After a few days waiting/'chatting', they came up with one choice - a similar hotel but nowhere near a resort or the sea (first hotel chosen was close to both). I asked to cancel the whole package, to be told the flight was fixed and couldn't be changed. With only two days to go to departure day and no further support from Loveholidays, we had no choice, other than to accept the change of hotel. Unfortunately, the 5* hotel was average at best and 3 of our party were unwell from day 5 onwards (we suspect the food and upon return, our doctor is running tests). On top of this the transfers to & from the hotel/airport were appalling if not downright dangerous - too fast and on bad roads! I have since written to Loveholidays customer service and they have basically done nothing other than to say information will be passed on. I would avoid using this company - last minute changes, little support and poor customer service.

I made a booking on Loveholidays for a package deal but tried to amend the booking less than 2 hours after confirmation. Most quality travel agencies will permit free amendments in this timeframe as a gesture of goodwill. Not so with LoveHolidays. As there is no way to contact them on the phone unless your holiday is less than 28 days away, I needed to submit a ticket, which took them over 36 hours to respond to. Of course, they then stonewalled me (no amendments or refunds are possible) for several hours before deigning to call me, only to stonewall me on the phone again. I spoke to their manager, who had more power to make changes, and at-least attempted to rebook the flight, however given that now almost 48 hours had past since my original request the flight change was going to cost £400 extra (to stay one fewer days at my destination!) Of course this was not worthwhile, so I have kept my original booking. They offered a pittance of £25 discount for my trouble (and this was only after negotiating up from 20). Avoid for package deals at ALL costs!

Please Do not use ' love holidays '. Made a mistake after 13 minutes booking my holiday and one surname wrong? Love holidays gave me fight details. They would not cost even with a cost. Had to cancel whole holiday. Tried charging 1700 pounds.please please re reviews. This holiday services needs shutting down. Can't speak to anyone and no one wants to help. Rude vile service

Only a reseller of Holidays so don't get your hopes up until they confirm your booking. Hope that they can because if they can't, you'll be fighting to get your deposit back. I'm three weeks in and they still haven't put the money in my account, even after receiving an email confirmation of the deposit return over 10 days ago.

Bad customer service. They did not inform you when they make changes. You lost your money if you use this company. Spam holiday offers. Need to shut it down. Shame!

Dreadful experience
Would never book with you again
I booked a hotel on your site and paid in full and then booked my flights,only to be told 5 days later that it's been cancelled.
And you have a alternative hotel which had the worst reviews ever,not even an explanation
Worst company ever takes your money and cancels your booking.
AVOID don't have your holiday ruined by this awful company

If I could give this website 0 stars I would! Three days before our holiday they cancelled our hotel so we had to pay a further €271 on top of €571.55 that we had already payed for a new hotel. Our flight to Albufeira was at 5:15 we landed at half 8 in the evening, by the time we went through passport control and got a taxi to our hotel it was 10pm when we landed at our hotel we were told last check in was at 8pm which was never specified on our booking! The hotel cancelled our room and we had to pay a little over €1000 for a new hotel for the 5 nights! Our hotel that we previously
Booked told us to contact love holidays for a refund, I tried ringing the emergency contact for love holidays that night and they would not answer, the next morning I rang again and the told me they could not issue me a refund when they knew what time our fight was at as they booked it, they knew we would have never had made it to out hotel in time and they failed to mention that last book in was 8pm I have all the emails from them and they still said it was not their problem, I told them I was taken legal action in this and which they responded by hanging up the phone and blocking my number. I went online after and read reviews on how this has happened to a number of people. I will never book a holiday with them again! We were lucky that we had the money to get a new hotel but what if we hadn't? We were on the streets outside the hotel for a good 40 minutes late at night before our taxi arrived to bring us to a new hotel, I will be taking this further and hope to get a refund! Please don't book any hotel with love holidays they are a scam we should have realised this when they cancelled our first hotel and looked for more money off us.

I booked a holiday with this company. I had a personal family tragedy and could not travel the date i had booked. I was told i could not change the date of the outgoing flight and would have to rebook the package as it was non refundable. I booked a new outgoing flight myself. My return flight was then cancelled, i had to rebook this flight also. Love Holidays customer service is non existent. They never informed me that if i didnt turn up for original flight it would be seen as a no show and my return flight would automatically be cancelled. They failed to inform the Hotel i was arriving a day late even though i asked them to in an email. The trip cost me a fortune. All Love Holidays have done is pass the buck telling me to contact the airline even though they are the ones who booked my trip. The airline told me to revert back to Love Holidays who will take no responsibility. I will never use this company again and would advise anyone to NEVER use them.

Date of experience: 05 June 2023

Edit

We are having a truly terrible experience with Love Holidays. We are staying at Club Resort Atlantis in Turkey.The resort is not 5 star as advertised. It is old and tired, the pools are small, there are not sufficient sun-loungers, the hotel is overrun with cats and kittens particularly in the restaurants and food is poor. The electricity in our room goes off several times during the day and night. There is an open fuse box in our room which sparks when you have to click the switch to get the electricity to come back on. Our toilet is broken and the water has been switched off. Despite booking a twin room for our teenage children (16 and 13), we were allocated a double room and our 13 year old son is therefore sleeping on the sofa. Despite writing to Love Holidays on the first day of our holiday and phoning each day since, Love Holidays have not responded to us to address our concerns. We only go on one holiday a year and are very upset and disappointed. We will be seeking a refund from Love Holidays when we return to the UK.

Love holiday review
Our hotel apartment in Crete was great, where it fell apart was as soon as you book you have to deal with all the third party companies, wizz air wanted £183 for one suite case or £150 for 2 10kg cabin bags return, the transfers were terrible, book this yourself not through love holidays, the driver to our hotel had no local knowledge or sat nav and got very lost, no pick up time was sent for return, we had to phone the company and was on hold for 30 minutes, the mini bus was then cancelled on the pick up day and we had to walk down the road and meet up with a coach instead.

Booked through loveholidays, Ryanair changed our flight but loveholidays never amended to the new flight so our transfer time was wrong for the departure time rang loveholidays up for them to tell me they couldn't do anything and I had to book and pay for a private taxi after already paying for a transfer as part of the package. The women on the phone was really abrupt and not helpful at all. So now we are out of pocket and had to spend all morning trying to sort a way to the airport. I would never book through this company again and would advise others not too incase the same was to happen to you.

I am utterly appalled by the complete lack of communication and negligence displayed by Love Holidays during a distressing hotel incident that occurred during my recent vacation. Despite paying a substantial amount for their services, Love Holidays failed to act promptly when alerted about the shocking situation, leaving me and my family in a state of absolute dismay.

During my stay at Batihan Hotel Spa Resort, I encountered a horrifying incident where a glass in the shower room shattered, resulting in severe injuries to myself. The paramedic and guest relations manager present were witnesses to the extent of my injuries and the appalling safety conditions of the hotel. However, when I reached out to Love Holidays to seek assistance and support, they were shockingly unresponsive and dismissive.

Not only did Love Holidays fail to act quickly in this critical situation, but they also never bothered to follow up to see if I was okay. The complete lack of concern and empathy for the distressing incident I experienced is nothing short of unacceptable. As a customer who paid a significant amount for their services, I expected a level of care and support that was glaringly absent from their response.

I am deeply disgusted by how Love Holidays treated me during this entire ordeal. The lack of communication, the negligence, and the sheer indifference to my well-being are unforgivable. This incident has left me questioning the integrity and professionalism of Love Holidays as a travel agent.

I implore fellow travelers to seriously reconsider booking through Love Holidays. Their appalling lack of communication and neglect of their customers during times of distress are red flags that cannot be ignored. It is crucial to entrust your travel plans to a company that values your safety and well-being above all else.

In conclusion, I rate Love Holidays with one star for their disgraceful handling of this situation. As a customer who paid a substantial amount for their services, I deserved better treatment and support during a traumatic experience. I hope this review serves as a warning to others, and that Love Holidays takes immediate steps to address their lack of professionalism and negligence.

Note: Love Holidays failed to take any actions to rectify this situation or provide any form of compensation for the distress caused, despite my attempts to seek resolution.

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Your review
Dave Bates
2 reviews

GB

3 hours ago

Never again will I even consider using…
Never again will I even consider using this company! Booked an late deal all-inclusive last Sunday, made an immediate payment and received an email to say that confirmation may take up to 72 hours. 84 hours later and heard nothing so I made contact with them only to be told that they would need an extra £1000 for the flight alone. We were due to go in 8 days! Thanks for leaving us high and dry

We were met at Malta airport by a car that was ancient, rusty and not roadworthy, it wouldn't start for 15 mins, when it did, it overheated, and incredibly the driver couldn't find our hotel so dumped us 500 yrds down hill from our hotel, the return was much much worse, after doing 3 laps of valletta, the driver couldn't find his own car, in 30' with cases/bags,wow, so we had to get a taxi, from the brilliant hotel staff.
Loveholidays couldn't have cared less and will not get our business ever again

Our Easyjet flight was cancelled, Love Holidays arent open at weekends and when I called on the Monday, was told. Well sort it out yourself!, Was also told that the Hotel probably cancelled our rooms too as the flight was cancelled, was asked, Did you call the hotel? I said no, thats why we booked a package through you, what are you going do to fix this, Loveholidays call operator basically said, Your problem... good luck, followed by, Well you could've cancelled! UNBELIEVABLE

I'd give zero if possible.
Contacted love holiday as I've booked a holiday for me my wife and our 17 year old daughter. Upon booking we were allocated a standard room for £2750. Just contacted them to say I'm looking at the upgrades and want to know the difference between a double room and the standard. She said the double has 2 beds and the standard has 1 bed. Said sorry I'm confused, we are expected to share a bed with our 17 year old daughter. She said yes a lot of our customers don't mind and we are diverse and do not discriminate. Never heard so much rubbish for ripping you off. Said this is not normal and surely there should be a disclaimer when booking to say all 3 of you are in the same bed. Replied there are customers who don't mind so we cater for them. If I want an extra bed they want an extra £1142.57 or for me to cancel they want nearly £1300. If someone from love holidays is reading this you should be utterly ashamed ruining people holidays before they get there and if they cancel stealing from them. There's no way we can go and share a bed with our daughter who's a young woman. Loveholidays please reply to state you think this is normal and you dont need to advise when booking as you "provide to a large audience and do not discriminate". This is morally wrong. We are not in cult. People get arrested for this kind of thing and your classing it as diversity. Hang your head in shame. Can't believe I'm left having to take legal action over 3 in a bed in 2023. Imagine one of your kids came home and said my 17year old friend shares a bed with their mother and father. Would you think they were diverse or would you be contacting social services because there's something really wrong with them. I have the conversation screen shotted if anyone want to see how little they care and thinks this is fine.