The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
The products are good quality. They did take longer to arrive than expected, thoug I was emailed with the status and provides with a tracking number.
Just like skins... no better than! Great with the tracking delivery function. Comfy for casualwear or training
Hi Maria,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family! ”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I'm really pleased with my leggings. They're very comfy and look exactly like the pictures! The shipping took a little while, but other than that it was a great experience.
Hi Brittany,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family! ”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Exactly as pictured, quality is great, sizing is perfect. Delivery was a bit lengthy but being able to track my order was easy to do.
Hi Wendy,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family! ”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
LOVE my leggings! Took a long time to ship though. Worth the wait. Would recommend to a friend. Colors are vibrant.
Hi Lisa,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family! ”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Great product and it arrived quicker than expected! The fit is perfect and love the design and the colors!
Hi Lorrie,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I was pleasantly surprised at the quality of the products that I bought. The tights fit spot on. I will definitely be buying more soon!
Hi Meghan,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Just got my 4th pair this morning and it's now become a monthly ritual as a personal incentive to keep going to the gym lol
The quality is good, the delivery delay is very reasonable, they keep you informed once the order has been processed and shipped and the designs are endless...
Hi Danielle,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I ordered Lotus Leggins for the first time. I ordered two pairs - one pair is great quality, love the color and it fits perfectly. However, the second pair is black but completely see through, which means I will not be able to wear them!
Hi Nadine,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Legging
Good quality and fast shipping. Looked like they wouldn't fit me but the are a great fit and you cant see through them when a squat.
Hi Laura,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
BUYERS BEWARE - in particular Canadian Buyers. For those of you used to quality products, do not order. The pants do not pass the bend over test, they are thin and see through. The bras do not have sufficient side coverage for some of us. The biggest issue is the return process. Despite what their return policy states, they did not waive the $5.00 restocking fee for the items. It also cost a lot of money to ship back to the US (not their issue but something to be aware of. Initial shipping took longer than expected. Also any and all emails with their "support" team are canned responses, with no real dialogue in any of them. They were more than willing to offer me a $15.00 discount on my next order but completely unwilling to refund me my money for their defective product.
Hi Angela,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings
Very good quality and fits to size very well! I choose size S and it fits to size very well! Fast shipping!
Hi Sintija,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I received my order quickly and I love the designs. The fit is comfortable and they can be used for workout or just living.
Hi Kristina,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Love the way they feel and fit- for the most part- both were The same size but: First pair slid right on- second pair took a bit more muscle to get into place but I still like them both- so doesn't my boyfriend
Hi Kat,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Pros: Leggings are super cute!
My only cons: Delivery took a VERY LONG time. And this is more on me than Lotus Leggings, but the fabric was different than I was expecting.
Overall love my leggings!
Hi Whitey,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Legging
My package took several weeks to reach me. I ordered 2 sets of the Mermaid leggings, two different colors and 2 different sizes. They got the sizes right (although they do run a bit small, so order up), but neither of the leggings were the colors ordered.
I'll still wear them, but a little disappointed I didn't get the colors I wanted.
Hi Amanda,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Legging
I live in Alaska and they arrived just fine.
The majestic scenery of these clothes matches true to view!
The glacial glitz gets ogled where ever I go
Hi Dianne,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I never received my leggings but company said they'd send me a free pair if I post 3 reviews. Fingers crossed.
Hi Rene,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Legging
Wow! Comfy fabric.
It'll better with triangle crotch and more contrast painting
I love your order tracking system.
Hi Boogie,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Superbe legging, peu resistant au lavage, et ne vous abonner surtout pas au VIP. 40$ Sud en charge pour rien et ils ne trouve pas pourquoi, ils ne voient même pas les transactions? J'ai dû canceller ma carte.
Hi Marie-Eve,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Legging
Answer: Hey, the company is registered in China, not as Lotus Leggings, but "Yiwu Moshiner Network Technology Company Limited - China Leggings" The business is listed here: http://www.manufacturers-directory.com/p-165438.html, and here: http://www.diigen.com/yiwu-moshiner-e-commerce-co-ltd/ The business seems to be registered to the following person whose name is on all Lotus Leggings parcels as Sender: Mr Zheng, Bei ling xin, Qu, Wuyi, Jinhua, Zhejiang China 321200 ** Tel (?) 15268612176 ** Lotus Leggings have a long history of bad customer service: https://www.complaintsboard.com/lotus-leggings-b123812 Their FB community is censored. For example, any negative comment will not be approved EVER. You can slip a negative comment in under a Lotus Leggings post, in among the thousands of other positive responses, and it may be there for about 2-3 hours, but it too will be deleted. The company accepts direct credit card payments via their website, so no third party is involved, e.g. PayPal or eBay, etc. This is what allows them to evade responsibility and keep everyone's money if orders go wrong - offer no exchanges or refunds. The Returns address they gave me was an empty field in North Carolina, with a furniture shop in the background, lol. Don't bother trying to exchange or return any leggings. It's simply not going to happen. And every time you write to Lotus Leggings, it's a different person responding, as if they have a hundred employees, lol. I don't buy that for a second. The product looks good, but I have to say, the leggings look different to the website, and the material starts falling apart after about a week of normal use.
Answer: Hi, We apologize to hear that. Please send us your order number so we can assist you further. Thank you Lotus Leggings
Answer: Not a good company. Check out my other posts about them.
Answer: We don't have expedited shipping at the moment
Answer: A: Hi We ship from our factory in china Via Us couriers
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...
Hi Chole,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family! ”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings