The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered the blackout liquid leggings & mermaid leggings. I am not super impressed with the quality of the leggings, especially since I had ended up purchasing mermaid leggings through amazon & Halloween spirit for less and the quality, especially comfort of the leggings, were better from both those companies. If you are going to purchase please be aware that the sizes run a bit small so order a size up. Also, please be aware of the shipping, because it does not say it anywhere except for in the FAQs, the shipping is on the slower side. It is also unfortunately not worth returning because they do charge a restocking fee, you lose the shipping costs to get to you & back, whereas amazon does free returns. Hopefully the premium leggings are better quality, but I am not sure that I will be willing to give it a try now over companies that I already know have good quality.
I absolutely love my new Lotus leggings! As a plus size girl I always have hesitations about ordering online, but the sizing is perfect and the fit is AMAZING! So happy I ordered... I'll definitely be ordering again!
Hi Leslie,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Ordered 4 times already. I love their fancy leggings. And my little daughter is so happy, having a unicorn leggings now
Hi Fanny,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I bought their leggings with side pockets and the mesh bra. I love them!
The side pockets of the leggings are beautifully designed and the fit is perfect! I also tried the stretch of the leggings, and it goes with me however I move. I can move very comfortably without feeling like something wrong will happen, and it doesn't at all feel hot or irritating.
The mesh bra is hands down the best sports bra I've ever bought. It's breathable as they advertised, and it doesn't make my boobs look flat.
I absolutely love your product! Thanks very much!
Hi Dana,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I like my leggins really, beautiful pattern, good quality :) The logistics took some time, but it was worth waiting for
Hi Merike,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Delivery was very slow but worth the wait, great material, excellent stretch, great fit and look fantastic.
Hi Anne,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I have 3 pairs of lotus leggings and they are high quality and very comfortable, would recommend purchasing a pair for yourself!
Hi Kate,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Not only was the shipping time reasonable. The product is worth the wait. The pictures are the material itself and not some crummy iron on picture that will peel after being washed! Best leggings I have owned. I get many compliments
Hi Tina,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I'd give zero stars if possible. I signed up for VIP and it was suppose to be $5 a month. They ended up charging me $50 a month. Had a hard time canceling it and they refused to refund money. This company is a complete scam.
Hi Moira,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings
Excellent service with shipping details!
Great fit and I loved the style and fabric.
I ordered three different styles and I loved the three of them. I want to get one monthly! I would love to find more options in tops
Hi Larissa,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Invoice in multiple currency so not sure what you are paying for. I purchased early for a birthday gift, they were too small so now suck with 3 pairs and Lotus Leggings only back there product for 7 days, no return business from me
Hi Robyn,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings
Recd my first pair of leggings today - they are too small I ordered XXL and they're maybe an XL. Will contact Cust care to resolve
Hi Grace,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings
Really happy with my lotus legging they fit perfectly can not see through and cant wait to wear them
Hi Shirley,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I ordered three pairs, all the same size. Two fit perfect and the third is too small. Overall I'm happy with this purchase.
Hi Mirjam,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
The sizing chart was accurate with a really good fit! And the colour are awesome! I would recommend to others.
Hi Joshua,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I bought three pairs of leggings (all the same size) and only two fit. The fabric on the third did not stretch at all.
Hi Kathy,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings
I've loved every pair of leggings I've purchased! Comfortable and durable as well as stylish. My favorites have been the vegan leather, black/ white tree, and sugar skull pairs!
Hi Gen,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
I really love these! The material is thicker than I expected... but that is a plus in my opinion. I tried a few from various categories and I really like the lotusX series best. They fit like compression pantyhose, which holds me in during a workout or just gives me a little extra support during the day without being extremely painful. Wash well without fading. The only reason that I gave 4 stars instead of 5 is because the performance X series was a lot looser than the lotus x series... so they a size larger than the sizing chart, but all in all... I love them!
Hi Sue,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
My two sets of leggings came quicker than expected. They are small for me but I love the design. Keeping them in my weightloss reward drawer. Would recommend get at least 1 or 2 sizes larger than your normal size.
Hi Kristi,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at support@lotusleggings.com with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you,
Lotus Leggings
Leggings fit awkwardly and are cheaply made; sizing chart seems inconsistent with what I received. Although all the positive reviews say that they aren't sheer they actually are quite see-through, even without bending over. The only reason I even purchased from them is because they had so many 5 star reviews on their site. I think I know why now- it's because they don't publish negative reviews (I have yet to see my 1 star review). They state that they are a company who is based in the USA (North Carolina) but they ship from China. So I have doubts about their actual location and their transparency. Their refund policy is a joke as well- $5 restocking fee per item PLUS you're responsible for paying for the return yourself. I did receive word about my refund being processed so that is to their credit, but even so, their practices are questionable at best. Buyer beware.
Hi Kasey,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings
Answer: Hey, the company is registered in China, not as Lotus Leggings, but "Yiwu Moshiner Network Technology Company Limited - China Leggings" The business is listed here: http://www.manufacturers-directory.com/p-165438.html, and here: http://www.diigen.com/yiwu-moshiner-e-commerce-co-ltd/ The business seems to be registered to the following person whose name is on all Lotus Leggings parcels as Sender: Mr Zheng, Bei ling xin, Qu, Wuyi, Jinhua, Zhejiang China 321200 ** Tel (?) 15268612176 ** Lotus Leggings have a long history of bad customer service: https://www.complaintsboard.com/lotus-leggings-b123812 Their FB community is censored. For example, any negative comment will not be approved EVER. You can slip a negative comment in under a Lotus Leggings post, in among the thousands of other positive responses, and it may be there for about 2-3 hours, but it too will be deleted. The company accepts direct credit card payments via their website, so no third party is involved, e.g. PayPal or eBay, etc. This is what allows them to evade responsibility and keep everyone's money if orders go wrong - offer no exchanges or refunds. The Returns address they gave me was an empty field in North Carolina, with a furniture shop in the background, lol. Don't bother trying to exchange or return any leggings. It's simply not going to happen. And every time you write to Lotus Leggings, it's a different person responding, as if they have a hundred employees, lol. I don't buy that for a second. The product looks good, but I have to say, the leggings look different to the website, and the material starts falling apart after about a week of normal use.
Answer: Hi, We apologize to hear that. Please send us your order number so we can assist you further. Thank you Lotus Leggings
Answer: Not a good company. Check out my other posts about them.
Answer: We don't have expedited shipping at the moment
Answer: A: Hi We ship from our factory in china Via Us couriers
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...
Hi Nic,
Thank you for your feedback and we do apologize for the inconvenience. We did not mean that to happen. We are always working to improve the experience with our customers, and we appreciate your honesty and hope we can make your own experience with us a better. Please reach out to us at support@lotusleggings.com with your order information and we’ll do our best to work with you and make things right. We hope to hear from you soon.
Thank you,
Lotus Leggings