Lorex TechnologyReviews 212

I bought a lorex camera system a few weeks ago. It was very easy to install and the quality of the picture I got was awesome BUT if anyone breaks into your house and steals the camera system lorex will not help you get back the data. I was broken into and the cameras clearly caught the guys but I could only get one of the cameras to pull up the video, and of course it's the camera that didn't get a great picture of the thieves. When I called lorex they told me since I didn't sign up for the "cloud" service the video can not be retrieved. First of all I had no clue there was even a such thing as a subscription. I was under the impression that the video was being loaded to the internet for safe keeping. Apparently only one of the cameras saved to the internet because the "free 30 day trial" only applied to the one camera. Like wtf it would have been nice to know that ahead of time. Also when I contacted lorex to let them know the police would like a copy of the video they proceeded to tell me since I didn't buy the membership they wouldn't help me. I will never recommend this product to anyone and I will be sure to tell everyone what lorex has done to me. If it wasn't for their crappy customer service I would have been able to have proof of the people who broke in. This was solely the reason why we had gone with this camera company because they led us to believe they were saving the video online

I just recently called Lorex to get a new adapter for one of our cameras. Simple, right!? Absolutely NOT! They do not answer the phone for hours and when they finally do they don't even speak English, let alone understand English! I was told that the adapter was universal! Not the case! They sent the wrong one! After days/hours on hold with Lorex I finally got through to someone that just kept laughing at me while a representative in the background was yelling the F-bomb the entire phone call! I still don't have the right adapter and it doesn't sound promising! And as far as the cameras go, poor quality, expensive and not worth the money! They also have a lot of lag time. Do not buy! They are very undependable and use up all of our broadband. Please do yourself a favor and look elsewhere!

WOW, it is disappointing that customers have to resort to this form of public shaming in order to get a response. I am having serious buyers remorse after spending more than $1,000. Lorex Ticket *******.

UPDATE 1/4/17: I was finally able to get through to tech support (Alex) who was very helpful and ensured that ALL my questions were answered. I'm updating my overall rating to 4 out of 5 stars all because of the customer service rep Alex.

Please, please make a better effort in communicating with your customers.

Don't buy from this place bought a system and hooked it up. Dvr system would not save anything I stored cameras were garbage. Returned it after a couple days. After spending those couple days on the phone trying to
Get a hold of them. After a 2 weeks wondering why I have not received my money back called them and asked y and they said it takes 14- 22 days for refund. Also telling me that they have received the product back. So I wait another week still nothing. So I had to call my credit card company and dispute it because they are scam artists. Screw this place I will write as many reviews as I can so no one else has to deal with these ignorant dumb asses

I've been on hold for a very long time... waiting for someone to chat with me a very long time. So long that I wanted to see if this was a pattern and boy, is it ever. From my experience this morning, I'm afraid the complaints on this site are legit. Purchased a home with a Lorex system and am having trouble getting it operational..

I am on hold with Lorex as I write this. The timer on my phone indicates 2 hours and three minutes. Wait! They just hung up on me! Unbelieveable! The chat line is almost always "offline", emails are not answered, their support page gets no response. You would think something as mundane as a business's security would have a 27/7 hotline with real people. Not with Lorex! You buy, you are on your own. The products are basically good but if you do have a problem, tough. Flir used to have a very good reputation in industry but Lorex is really giving them a bad name. I strongly recommend looking at other suppliers before approaching Lorex. I for one will never purchase another Lorex product.

We purchased a DVR security system for $699 on July 20th and by the time is was delivered on August 1st we had already decided we wanted to purchase a different system. The equipment was never unboxed. We had to call 4 times before we could reach anyone to make the return ticket on August 3rd. The package was returned via FedEx and signed for at the Lorex facility at 9; 31am on August 18th. My husband has called several times since to inquire about our refund but can never reach ANYONE!
It is now September 20th and i have currently been on hold for over an hour and 45 minutes again for the second time today. This company has our money and the security system in THEIR possession! WHERE IS MY REFUND!?

If I could rate this company a 0 I would! Bought an 8 channel security system and kept having problems with the security cameras dying. They kept sending us replacement cameras and come to find out it was the DVR. Bought 2 fancy outdoor cameras that were not compatible with our system and it fried our DVR. Technical support is a joke! They never help you with ANYTHING! They lie to you in regards to hold times they say you will be on hold for 30 minutes and I waited for 2 hours one day and 5 hours another day. Customer Service can't even speak English let alone understand English. If you want to buy a good security system I would suggest going elsewhere.

I bought a complete 16 camera security system, cost was over $1,600.00 (not including installation). It came with a 2 year manufactures warranty. After being installed we found out that one camera was broken. Contacted customer support (took a week to get a hold of someone) and they said they would send me out a replacement camera right away. 2 months later I had to call again, go through the process all over again of getting a hold of someone, and they said a mistake was made and they would send me out my replacement camera. I finally got my replacement a week later. Not even a week later the DVR system broke. It started by turning off then back on every hour. Then progressed to every half hour, then every minute. We contacted customer support again. We had to go through trouble shooting with them (this process took a month, NO ONE CALLS YOU BACK when they say they are going to). I started this case on July 20th, 2016. It is now September 19th and I have yet to resolve the issue with customer support. I have not had a proper working system since I bought the unit and had it installed. I highly recommend going through a different company for a camera system. The camera quality was very good, and for a complete 16 camera system I thought the price was fair. But the customer service has been an absolute nightmare and the quality of the equipment has shown to be very poor.

I ordered CVC6985U they sent a different model DPB14TLX that will not conect to my system different plugs. This was on August 22,2016. Called customer service had to wait for two hours before someone called my back. She said, she had to do a ticket and it would be 24 to 48 hours to hear something. Well, on Sept 13,2016 received email to return the camera and they would sent a shipping label separately from the email. Have not received the shipping label. On the phone waiting right now for customer service been on hold for 35 minutes so far. I would stay away from this company till they bring the customer service back to the United States.

Update: I held on the phone one hour and still the customer service could not correct the
Issue.

Update: It was nice to send a upgrade but the upgrade did not work with my system. So, just a waste of time.

Update: Finally got the credit on my credit card.

To make a very long story short here goes... Purchased a wireless system and they quickly charged my card and SLOWLY shipped my item. Connected cameras and dvr guess what. No picture. Tech support informs me cameras and dvr are not compatible but they did nicely inform my of proper camera model but stated I needed to call Flir tomorrow and the would send me proper cameras. Well hour wait on phone and support says they have to forward the ticket... several days later and grueling hours on hold finally have several " supervisors " tell me the cameras will be shipped and a tracking number sent... 24 to 48 hrs. Surprise... nope. No tracking number. On the phone again with support and its always a party in the background,, I think its when they hang up on a customer they just gave the runaround to, they celebrate. Anyway once again the story of ticket has been forwarded and cameras will be shipped for sure this time. Lol. Finally an email. Order shipped. Excitedly open the email and what a surprise, disappointment actually. These scammers sent me a tracking number for my original, incorrect order. So I guess it will be another hour of two of my life that I will never get back wasted on the phone with a bunch of crooks.

Purchased several security cameras and supporting DVR. Approx $650 spent. Fought with the system for almost a year. Trying to get it to work correctly, involving our internet company, thinking their service was our issue. We'd try something to fix it, then evaluate for a few weeks. Nothing seemed to help. Then the DVR adapter quit working. That was the final straw. We contacted Lorex where we were told to send the products back in their entirety and we would receive a refund. They provided us a shipping label to handle the shipping. We sent all back immediately. We were told it would take 5 to 10 days to receive the refund once the products were received. We were on vacation during that time, but checked after we returned 2 weeks later, and still had not received the refund. I called the company, leaving a message to have a call back, which never happened. I called back again and spoke with a representative. She told me they had clearly received the product (I also have confirmation of that through UPS) and she wasn't sure why we had not received it yet. She was going to put in an escalation ticket and said we should receive an email showing the credit within 24 -48 hours. 96 hours went by and no email. I called again, this time asking to speak with a supervisor. I, after a fight, finally spoke to Sid. Sid told me he didn't have a last name, or even an employee # to identify him in any way. He also told me he isn't going to give me a refund because it had been past 60 days since our purchase. So, now we are out the products (which were pathetic anyway) and our $650.00 which they promised us in return. We have filed a claim with our credit card and we are reaching out EVERYWHERE we possibly can to warn others against falling victim to this company. We will also look to see if we can file further charges against them.