In Nov. 2021 I purchased a 16 Channel NVR from Lorex.

Shortly thereafter when doing the pre-wire (new construction) I called Lorex and asked how to expand my system beyond 16 cameras.

Customer service told me to just buy a 16 channel POE switch and connect it to the same network as the NVR. So that's what I did - I ordered their 16 channel POE, and also ordered 4 more cameras. Since this was new construction, the NVR, POE Switch, and Cameras remained in their packaging until the late summer 2022.

In August of 2022 construction was completed and it was time to connect all 20 cameras and the NVR. Unfortunately it was at this point that I discovered that the NVR could in fact not support more than 16 cameras -

So I called Lorex customer service and they looked up my past call from Nov. 2021, and confirmed that I in fact had been given the wrong information by their support staff.

So next I was told I had to buy a 32 channel NVR. I told them that was an unacceptable solution and that I wanted an exchange for my 16 channel NVR, since it was their staff that gave me the bum info in the first place.

They finally agreed I was correct and sent me an email stating they would upgrade my system to a 32 channel NVR unit, for $250 plus tax, and told me I would receive a call from their "Home Office" to get my credit card info. I responded that this was acceptable.

I then waited for 2 weeks to get a call, and no call came in. I then received another email stating that the upgrade / exchange was now going to cost me $400 + tax.

So I called customer service back and questioned this increase in price and questioned why I had not received a call. They told me I would be put on the priority call list and should hear from the "Home Office" in 2-3 days.

Waited another week - no call from the Lorex "Head Office"

So I called customer service again, and again they told me I would be put at the head of the callback list and should get a callback in 1 day.

Waited another week - no callback.

So I called customer service a 3rd time - and pressed for a Sales Manager. Again - no action on their part, just a promise that I would get a call from the "Head Office" - I insisted they connect me to the "Head Office" and they told me there is no way to contact them - that they can only put in a priority request through their "system". I call bull$#*!!

This company has given me the runaround for an entire month.

They gave me crap information from the beginning and now I'm wasting countless hours trying to get a resolution.

I bought their system based on previous positive experience, but based on the horrific customer service I am now experiencing I would warn all consumers to be very wary of this fly by night corporation.

Honestly between 2 and 3 stars, If I gave it a word it would be fair not OK. To be fair the equipment is hardy and somewhat poorly designed. The picture is good, no question the only saving grace.
I have had this system for several months at my parents house, A thousand miles away and have been disappointed more than a few times. Some issues I have can't be fixed it is just the way the system is.
1. I specifically asked if the system ran on it's own proprietary network or did it run on my wireless network. I was told it ran on its own network and only needed my network for the internet. This is not true. The locations where I wanted some cameras don't have wifi. I upgraded a mesh wifi system and that allowed for flexibility with camera locations.
2. I asked if the base station could be mounted on the wall. I was told yes, that is also untrue. Even if you try to mount to the wall the power plug keeps it from the wall. I wanted to mount this on the wall leading to the front door before they get to the door. Do I want to put a table in the hall for them to trip over just for this thing. I think not.
3.At first the system was often offline. The upgraded wireless helped with that.
4.The base unit does not have a battery. If you try to take it from room to room. It has to reboot, just lazy engineering trying to save a dollar.
5.The tech support in not based in America. The people that answer the phone have no training on the system and just read the answer to whatever question you have. Heaven help you if you have a follow up question. The girls are nice but not trained.
6. Very limited choices for cameras and poor functionality. PTZ and variable focus very limited, no facial recognition to tell if it is a butterfly or a person. Just cookie cutter equipment.
7. When people ring the door bell I have never been able to talk to them through the doorbell before one of my parents get to the door. The system is just that slow. My parents are trusting to a fault. They will come to the door to see who it is, at that point it is to late. I'm working on that. Again that is why I wanted the screen on the wall.
8.The spotlight camera does not have a sensitivity setting for the spotlight. The light comes on from the slightest movement. The street is 35 ft away from the light and it will pick up cars then the light comes on. It will come on when the neighbors across the street turn into their driveway. When the light comes that triggers the camera to come on. When my parents see the light come on, they think someone is outside. The other light over the garage can be adjusted and does not do this, lazy engineering.
9.My biggest problem and why you should not buy this system is the operation and functionality of the cameras and the app. The app is the like for me to monitor my parents house. The app has Motion Detection Settings where you can set the area and sensitivity when the cameras will record. This system is tragedy worthy of Shakespeare or Aeschylus. Even though I have it on the lowest possible setting. It still catches things it shouldn't and does not catch things it should. I watch the camera recordings around my parents house. 90% are recordings of nothing or a bug. It is such a waste of time. Sometimes it won't pickup movement when it should. Workers backed a trailer into the yard all the way to the porch. The doorbell camera only caught them when they got out of the truck not the trailer moving across the yard. During play back there is not a 2X or 4X speed to zip past all the nothing it records, Again lazy engineering.

Lorex secure app is i can say best for your secure camera updates, lorex app offers you to monitor and play back and fourth without any issues, you can also detect motion captures, get notifications while watching live and save it and screenshot easily best part is by using settings you can adjust your resolutions, screen size
Overall is a best option to get secure camera updates from monitoring over any device
It is coming in 3 modes of apps like
Lorex cirrus
Lorex cloud
Lorex home
For more assistance:https://www.lorexsecureappforwindows.com/

Lorex Technology 9/29/2021
Me-not sure what to order, I need a NVR that supports IP cameras with the potential to add more in the future when the provided ports in the back are full.

Lorex- no problem we have this 8 channel N4K2-88WD Fuzion NVR with 6 camera package available.

Me- okay cool, can I add a future PoE switch to support future cameras when the channels are full on the back?

Lorex- yes, that model will support a PoE switch to add more cameras, you just plug the cameras into it and plug the switch into the router.

Me- okay, are you sure though? Because I dont want to buy this unit if it's only going to support 8 cameras and not more.

Lorex- you SHOULD be good!

——got unit and installed it on the 16th, also keep in mind I bought 2 additional cameras and by that time maxed out the ports on the back———

10/25/21 -Customer wants 2 more cameras

Call lorex (Me)- Hi, I just purchased this Fuzion NVR and I just want to make sure we still can add a PoE switch for adding cameras to the system

Lorex- Yes you'll have to order the switch from us (just a generic PoE switch, which were sold out and on back order at the time) and we will walk you through installing it

Me- okay cool, can I honestly just use a net gear PoE switch that I got though since I already have one?

Lorex- yeah that should be fine, we just can't warranty anything if it doesn't work.

Me- no problem. (Ordered two new cams)

12/15/21 - finally go back to site to install the two cameras, installed new sitch and plugged into customers router and got the system to find the cameras EASY PEASY, but it would not let me add them unless I deleted a camera.

Called Lorex Tech support:
Me: hi, the NVR won't let me add the additional cameras off the PoE switch.

Lorex- no problem can I have the model number and firmware version. (All is good), okay can you verify the switch is plugged into the router,

Me- confirmed

Lorex- okay goto camera registration and click the box and click add.

Me- I did and it says channels are full……………….

Lorex- Okay hold one minute…………2…3…. 4 and so on

Lorex- sir this DVR isn't able to add more cameras…

Me - I was afraid of that. I wish the people that I talked to would've said that before I bought it.

Lorex- takes me on a wild ride and tries to push a warrant but can because it's been over 30 days. (Transferred me to sale support)

Lorex- nothing we can, sorry.

Editors note,
Awesome so know since lorex gave me false information multiple times, I'm stuck buying a new NVR that will work with a PoE switch all because they can't over rule policy from their own mistakes? This is why I'm picky on the companies I deal with, they won't even help me out on a new NVR… horrible service and horrible policies. I hope they lose business over this and I hope they see this post.

PLEASE done waste your money. Maybe a good deal here and there but as the saying goes "You get what you pay for " I've had this system for a couple of years now and since day one I have had issues. The app sucks, the cameras just keep disconnecting. I purposely put my cameras out of reach and purposely hardwired the power so I wouldn't have to get to cameras to recharge batteries, but ALL I DO is have to get to the cameras to resynch them OVER and OVER and OVER and they never stay connected. Maybe a day or 2 if I am lucky. My cameras are ALL within 15 ft of DVR and without many walls or obstructions, I have a great router and wifi and yet they still disconnect all the time. Every time I look at my app, frozen or disconnected cameras, loading and loading. So basically useless cause I every time I need it for something it FAILS ME. I have called tech support several time and that is pretty much useless. Last time I called I got someone in Philippines that I knew more about the system than they did. I have resynched so many times that I just give up for a few months and then try again. I have checked firmware…etc. Most recently (this weekend) I took all my cameras inside near the DVR, resynch them all to the system, make sure all the settings I want are there, cameras working, can see them on app and monitor, I then take them one at a time to install spot and I walk literally like 10ft with no obstruction and it loses connection. I did a WIFI survey with ipads, cell phones, laptops and wifi signal is super strong. Its just these cameras and system are pure junk and waste of peoples money and time. I now have a system with 3 cameras, hundreds of dollars invested, hundreds of hours of my time trying to get it to work correctly and reliably and it is NOT working AT ALL. None of the cameras will stay connected at this point. Please do your research and find a different system so you dont waste your valuable money and most of all your TIME!

Recorder was working great for about 2 weeks. Wasnt working one day, couldnt figure it out after rebooting and checking connections so i called tech support. Id say that was a big mistake, but what options do you have at that point.
Call 1- series of steps and your normal trouble shooting questions. We even switched cables and outlets etc, it was clesrly getting power but still had to because thy have their script. The teenager on the other line was stumped, so she wanted to discuss with another rep. An hour into the call, that other rep wasnt there so wanted me to call tomorrow? What? Call time 73 moinutes
Call 2 next day - more steps no luck. At that point, they should just send another one, but no, they said thed let me know the decision after i send an email with the info they already have to their inbox. Ok call time 46 min
Call 3- Sent the info they requested that day and recieved no reply by next wedsday. So i called, gave all of the same info again and when they finally found the case #, they said we will make a decision by friday? What? What the f is there to think about? Call time 30 minutes
Call 4- wasnt on friday, it was that next monday. Had to go thtough all the saame $#*!ing steps ive already done 3 times before. Now instead of the "decision" i was told that they needed to confirm the information on the email since it was incomplete? I took a picture of the equipment label and sent the order number. She said it was incompete because i didnt give my shipping zip code even though it also had my order number. Wtf twilight zone sh! T am i dealing with here. Aftewr that info was given, she now neeeded to inform the "elite" techs and try to determine whats wrong. What the absolute $#*! were we doing for the past 10 days? So that elite a$$hole wanted to give me a couple other things to do to trouble shoot. I lost my tremper and hung up. 43 minutes

Over 10 days later. No return email, no organized customer service, no tech support, equipment not working. Total sh! T show over there. DO NOT BUY FROM THESE $#*!S

I purchased this system LHB926 with 3 cameras. At first it worked, but the quality was poor. From time to time it would stop recording and was unable to see live view from the app. But after trouble shoot it would work for short time. Until 6 months later, it stop working completely. I called lorex. I was on the phone for 1 hour and 47 minutes. The representative did several troubleshoot, downgrade and upgrade, check receiver, recorder, reset to default. While putting me on hold constantly to check with the "engineer technician". Nothing worked. Then suddenly the phone disconnected.
I called back and spoke to guy this time, he said I have to move the receiver within 10 feet from the cameras. I literally move the receiver less than 5 feet from the 2 cameras in my front porch, still nothing. I spent another hour in the phone with this rep. He told me to wait a few days and if does not work to call back. 2 days later I called back, and spoke to another lady, she repeat all the troubleshot steps. I spent almost 2 hours on phone with her. Nothing worked. She constantly put me on whole to communicate with someone else who's apparently telling her what to have me do. She had me disconnect all cameras and the receiver to provide model and serial numbers to her. When I gave her the receiver serial number she claims that number should be for a camera, not receiver. So she told me to take pictures of all the cameras and receiver info and email it to lorex. She had me sent several emails. Finally she said the "engineer technician" approved a replacement. She said I will receive the replacement within 7 days. Then I will be sent a prepaid label to return my current system.

The next day she called back while I was at work. She asked me to call back when I'm home because they contacted her and said they cannot approve the replacement because there are more troubleshoot that were not done and most of the time those steps fix the issue.
So as soon I got home I called and poke to the same guy I talk to a few days before. He wanted me to repeat the same troubleshoot, I already done with the first representative and also with him last time. I reminded him that we went through those steps already. He had me did one last troubleshoot, it did not fix anything. So he said he will escalate the case to a some upper skilled technician and someone will call me back by Monday (it was friday). Monday no one called. So I called them. That person told me he was in contact with the technician, he told me to hang up and they will call me right away.

I called lorex and spent 1 hour and 47 minutes with a rep telling to try this and that. Nothing worked. Then she placed me on hold to check something with receiver, next thing I know call ended.

They called back and that person Liteli ( may not be the exact spelling) said that it's because there's too many interference and the house so he suggested that I purchase wired model which cost over $500. And there's nothing he can do. I mean really? So I'm suppose to just let my $340 go to waste and spend another $500 to profit Lorex again. So I asked to talk to a supervisor. He said he will have one call me.

I called back and spoke to Sebastian. Right away I told him I do not want to spend time talking as I have already spent over 10 hours in the phone with techs before. I only need to talk to a supervisor.
He said they are working from home and he does not know if one is available. He placed me on hold for about 5 minutes. When he came back he said he will transfer me to one.

This person named Anthony, said he's the supervisor. He asked a few back ground questions. He upgrade my system through his end without asking me to do the steps.
And finally he said he will replace the receiver to see if that fix issue. He said he already approved because he's the supervisor. It's final. I should get it in a few days but because of the coronavirus it may take a bit longer. And he said once I received the receiver, if it does not fix the problem, call them back and they'll deceide if the whole system need to be replaced.
So I though finally I will get some kind of solution. 2 days later, he emailed me and said that the "engineer technician" (once again) disapproved the request. His suggestion is to purchase a wired system. Just like that.

So in summary, Lorex is a complete ripoff. They are scammers. They take your money and send you crappy equipment that barely works for 6 months. Mine was working on and off for 6 months, just enough time so I cannot return and get my money back. Their warranty is just a face. They do not replace anything.
So please save your money and your time.

DEFECTIVE PRODUCT: Lorex Security System Model #TN*******B8-E Purchase Date: Oct 27,2019 Purchase Price: $799/ Costco

PROBLEMS w/system immediately correspondence began
November 17 Motion Deterrence on cameras does not activate security light. 1 camera is offline consistently. System not accessible via phone, computer, or Alexa as promised in advertising

We have exchanged 22 emails & 10 phone calls for a total of 6 hrs with tech support on our computer accessing our system. Phone calls involve 1 troubleshooting call & 3 remote tech support agents. Other calls following up on why replacement has not been sent as promised, now they want another remote session It is difficult to return something that has been wired all through your home. The following is a detailed list of all communications with them and the results. Brand new system never has worked. You cannot communicate with delivery people on your porch or intruders as this system promises because remote access does not work. Also no deterrence lights to discourage intruders.

Oct 27 Purchase: Nov 17 Email sent notifying Lorex of problems; Nov 19 Email recd with instructions how to set the deterrence lights; Nov 20 Email recd stating case will be closed if we do not respond in 5 days; Nov 21 Email recd stating case will be closed if we do not respond in 2 days; Nov 23 Email recd stating case will be closed if we do not respond in 1 day; Nov 23 Email recd stating our case has been put on hold (5 days cut to 3); Nov 30 Email sent telling them our issue is not resolved explaining the problem again; Dec 1 Email received with written instructions again how to set the cameras; Dec 4 Email received stating our case was put on hold until we respond; Dec 5 Called them twice. Second call took 1 hr & 49 min, we hosted a remote session on the phone & online with tech support in our system on our computer. Tech support VERIFIED that the system would not hold the settings as we had stated Dec 5 Email recd asking for more information which we filled out & sent while we were still on the phone. A summary quote from this email: " After you have replied to the email we have sent with all the information needed to process your replacement, you will receive another email within the next 3-5 business days, letting you know about the tracking number of the replacement item that will you receive. You will also be receiving a shipping label so that you can return the equipment within 5 business days after you have receive the unit to ensure the process is fulfilled." Dec 17 called them-no tracking had been received as promised via Dec 5 email gave them more info. (21 min); Dec 23 email received-our case is on hold until we give them more info; Dec 23 called them-gave them MORE info. (51 Minutes) They promised both a DVR & Camera would be shipped & we should receive the replacement in 7-10 days; Jan 7 called them again.No item received. They stated our replacement was ready & going out that day. Look for tracking via email; Jan 11 called them again-no tracking had been recd; Jan 14 email recd w/tracking number Jan 17 recd replacement camera-waiting for DVR so we can install new equipment all at once; Jan 20 called Lorex again. Still no DVR replacement. They said replacement was sent & received. Told them we only received camera no DVR replacement. They said DVR had been overlooked & they thought a new camera was all that was needed. Also that we had a "Tier 1" tech do our remote session on Dec 5. We needed a "Tier 2" AND adequate notes were not taken during the previous 2 hr session. We required a new remote session properly handled. ANGRY, but agreed to jump through the newest hoop. We set up & proceeded to allow them into our system on our internet connection & computer while holding the phone for another 2 hrs. ANOTHER tech confirmed that our system was faulty. We were told the correct notes were taken this time & our replacement would be on its way. They said having it at the "Tier 2" level would make a difference Jan 27 called Lorex again, (1hr) we had received no tracking or correspondence regarding replacement. We were told previous remote session was not properly handled & we needed a "TIER 3" tech to do ANOTHER remote session. Lorex has no plan to warranty system. Feb 1, preparing to leave town called tech support to see if we could least restore remote access via phone or computer. Another 2 hr session on the phone with them in our system. They could not fix. Had us running around hooking/unhooking and working our phones. Then I looked up & found the tech accessing my Google Fiber Bill & settings. I asked what they were doing, they said they were setting up port forwarding. We had had enough. The remote access had worked for a brief time with the existing settings. I did not appreciate their people roaming around my computer changing settings & accessing our personal information. A complaint has been filed with BBB. We have 6 hours in just tech support working on our system. They can't fix anything and do not honor their warranty.

Reader will find a lot interesting articles from IPVM. https://ipvm.com/search?query=Lorex+China+
Better Business Bureau information about Lorex complaints:
https://www.bbb.org/ca/on/markham/profile/security-cameras/lorex-technology-inc-*******311/customer-reviews
Personally, I had a bad online purchase experiences with Lorex. Deceptive sales method,
Breach contract of sales. False advertising (Lorex attempts to revise a lower grade camera instead
The one on their advertising after input a purchase order) * Late shipping. * No representative or salesperson will either email or notify their customer in any services. You must keep on calling them until someone may answer. After an approved RMA return merchandise and Proof of Delivery, Lorex attempts to deny or put you in denied status even the merchandise already delivered in their warehouse by Proof of Receipt. Whereas, the merchandise still in the sealed boxes and never been opened. We read the outside label of merchandise and found it is not the same merchandise number. Therefore request to return within their imposed 60 days free return, full return policy. The catch is, we did call their customer services inquired within the shipment after late for weeks. Lorex answer, this IP camera model LNB9232S 4K (CNV) 8.51 MP image sensor 30fps audio is not available and the salesperson attempted to convince us as the buyer to accept some other low-ended model without the features of LNB9232S IP camera. Lorex said, it is a back order, may available on April-2020. (It is a sneaky deceptive method in order getting the customer agree to accept whatever they supply.) At the meantime, we found the same model LNB9232S is available on Amazon by the Seller named as Lorex too. What the heck is going on? Lorex told me that this model LNB9232S is not available in back order but available in Amazon. After third attempt to call Lorex, they agrees to delivery according what their advertising stated. * A 25% discount on Black Friday, not an opened box non-returnable product, we already fully paid. On date of January 15th, 2020, we go online access to our Lorex account and found all approved returned to their warehouse merchandise has been under status of denied. They do not send either email nor call us neither. The only explanation; Lorex expected their customer may pass
Their deadline. It is an indication that they may refuse to made full refund to the customer.
Company has major management problem services and keep their promise under advertisign.
Read their Term of Sales before purchasing. My problem with them has not been resolve yet.
We have all the evidence in facts, time guideline, logs in communication with Lorex. After we
Have such a bad experiences with them. At later, we found articles on Lorex, Dahua, Hikvision
Plus you may interest to know what is going on with the China made surveillance camera,
Which is easy being hacked under the cloud or under WiFi. It is a national security threat letting
The communists China govt made surveillance camera spying us and the world. It is not an
Emotion expression, it is a true hard to believe story. Read more stories in Hong Kong, Please

Lorex is far and away the WORST customer service EVER! I researched their systems; they had what I wanted and the system had decent reviews. Decent ended there.
I made the mistake of calling the company to order because I had questions. English was apparently not the first language of Nicholas; the person taking my order. He misspelled my email address... never heard *******@Comcast I suppose and wound up spelling *******@comfast.
That began what proved to be the worst retail experience I've ever had. Due to the misspelling of my email address I never received a confirmation message, so within a few hours of placing the original order I called Lorex... again. They said they were not able to edit their mistake and the order had to be cancelled and if I still wanted the system, I'd have to place a new order. At the time I figured the complacency of this person wasn't representative of the company. As this saga continued it appears it was very representative. I cancelled the first order and reordered, per this person's instructions.
I received confirmation of cancellation of order #1 and confirmation of order #2 within minutes of each other. I continued to receive updates and shipping/tracking information for order #2 for the next week. I tracked the package and on the day it was to be delivered I received an email instructing me to refuse delivery because they couldn't cancel my order. This inspired me to check my credit card account and found that I had been charged 3 times for this item.
Yesterday I called Lorexagain! After being on hold for an extraordinary amount of time I was offered the option of a call back. I left my numbernever got a call back. I then submitted a customer request through their website informing them that if I didn't hear from no reply until the next day when they said that I had "work" to do on my end.
Two of the same order were delivered to the wrong address. This was not the fault of Lorex, but part of the whole experience. The P. O. numbers on the packing slip matched order #1 & #2. By the time they got to me it was nearly 9:00 and had heard nothing from Lorex.
First thing today I called Lorexagain! Again, I was placed on hold for an extraordinary amount of time, until I was once again offered the call back option, which I accepted. This time they called back fairly quickly. I immediately requested a supervisor and after some questions she put me through towait for itNicholas! He said he was not the same Nicholas that took my original order, but the similarity of voice and accent was uncanny.
This is when the level of systemic, unapologetic complacency really shone through. This guy truly did not give a damn. His was a "take it, or leave it" attitude that frustrated and irked me to the bone. He didn't care about any of the issues I had with Lorex, or that they had charged me 3 times for 1 order. When I told him that I had followed through with disputing the charges with the credit card company, he just said "then we don't have to do anything then".
He offered no apology, or excuse. He made me feel like all of the problems I was having were my fault. By this time, I was pretty mad and made a cynical remark that if the product was as good as the customer service, I might send both back. He said ok, that was up to mepretty much leading me to believe that he didn't care one way, or the other. I sent them both back; I don't want anything to do with this company. However, I want my money back, so I have to dispute the charges with my credit card companythey can't even track their own UPS labels.
Horrible companySTAY AWAY!