john s.

Recorder was working great for about 2 weeks. Wasnt working one day, couldnt figure it out after rebooting and checking connections so i called tech support. Id say that was a big mistake, but what options do you have at that point.
Call 1- series of steps and your normal trouble shooting questions. We even switched cables and outlets etc, it was clesrly getting power but still had to because thy have their script. The teenager on the other line was stumped, so she wanted to discuss with another rep. An hour into the call, that other rep wasnt there so wanted me to call tomorrow? What? Call time 73 moinutes
Call 2 next day - more steps no luck. At that point, they should just send another one, but no, they said thed let me know the decision after i send an email with the info they already have to their inbox. Ok call time 46 min
Call 3- Sent the info they requested that day and recieved no reply by next wedsday. So i called, gave all of the same info again and when they finally found the case #, they said we will make a decision by friday? What? What the f is there to think about? Call time 30 minutes
Call 4- wasnt on friday, it was that next monday. Had to go thtough all the saame $#*!ing steps ive already done 3 times before. Now instead of the "decision" i was told that they needed to confirm the information on the email since it was incomplete? I took a picture of the equipment label and sent the order number. She said it was incompete because i didnt give my shipping zip code even though it also had my order number. Wtf twilight zone sh! T am i dealing with here. Aftewr that info was given, she now neeeded to inform the "elite" techs and try to determine whats wrong. What the absolute $#*! were we doing for the past 10 days? So that elite a$$hole wanted to give me a couple other things to do to trouble shoot. I lost my tremper and hung up. 43 minutes

Over 10 days later. No return email, no organized customer service, no tech support, equipment not working. Total sh! T show over there. DO NOT BUY FROM THESE $#*!S