Lorex Technology

I see I'm not the only one who's had bad experiences with Lorex support staff. Generally I don't like dealing with call centres/support from the Philippines. I find often times the staff slow to resolve the issue and there's a lot of attitude that comes with the interaction. It's suprising how such a great product and quality line of equipment can be overshadowed by mediocrity of support. I contemplated this company for additional surveillance for my home but I'll be looking into competitors.

We purchased 12 outdoor battery/wifi cameras and 4 indoor wifi cameras. The quality of the cameras is very good. Setup and install fairly easy. Our dissatisfaction comes in with viewing the feeds from the cameras. When we purchased this we had the understanding that we could view our feeds on a pc. After several attempts to figure it out I called tech support and they told me I can't do that with these cameras. We have also since found out that only 1 person can view the feeds on their phone at a time. So we are constantly logging in and out so my wife and I can view the camera feeds. The little monitors that come with the system only allow the camera feed to be visible for maybe 10 seconds and then goes to the screen saver and we have to click on it again to view... so no continuous viewing is allowed. It would be nice if we could leave our live views of our entry ways visible at all times as we have 2 monitors. Battery life is diminished greatly when there is a greater amount of activity on a particular camera. Nothing close to what Lorex states. Shame on me for not removing all of these cameras and returning them right away. Lesson learned!

I've had nothing but problems with this Lorex camera system and I will never buy another one again! At the most important times it never works, it doesn't load and has issues connecting to your phone app. Worst piece of crap ever! Warning don't ever buy a Lorex, customer service is useless as well They don't do a damn thing they expect you to do everything and it still doesn't fix it. Doesn't even deserve one star but I had to put at least one.

Alicia totally dissatisfied
Purchase lorex 4 cameras, 4 solar panels, 3 year warranty directly from sales department. Miss information was relayed. Solar panel battery operated cameras are not reliable. The cameras have not worked since installed. Been back and forth with company all they want too do is replace cameras until warranty runs out. Lorex doesn't want to replace with hard wired cameras nor return money. {RED LIGHT-RED LIGHT PHOTO} STAY AWAY, DON'T BUY. NOT A RELIABLE COMPANY

We asked about the system and was told to go online and you can download the install book. In it it tells you how to add other manufactures cameras. Perfect so we bought a system. In reality it is there, but Lorex has blocked it and now you can only use Lorex cameras, which are kinda crappy. Had they been honest we would not have purchased, now trying to return. Scam company so not recommended. They mislead you and then say sorry, he must have been new. It is stiil in the manual you can do it, but they lie.

My 720P DVR went out and I replaced it with a 1080P the picture quality is awesome. The technician were very helpful at Lorex.

They make it as difficult as possible, wearing you down to the point of giving up. THE WORST!
Purchased a complete package with 6 cameras (1/22) from COSTCO. Time passed before I could install it. Got it up and running and then purchased a 7th camera (1/23) an 8th camera 4/23. One of the original cameras was problematic from day 1. Since customer service was making things so difficult, I bought a 9th camera (6/23) so I could get the problematic one down from 18 feet up on the ceiling to photograph the serial number with hopes of getting some help. NOPE! They just play rope-a-dope.

Doesn't work half of the time. When I try to access it from my phone it keeps saying something went wrong.
Uneducated people at customer service. When you call you get more frustrated. That's what they want so you don't call back. Full of s__t.

I bought the Lorex 2tb 8 channel IP NVR 8 camera security system.
Long story short, Lorex failed to send a power adapter in the original purchase and then refused to send a replacement. This was after I spent about two hours talking with and supplying their service department with information and a photo copy of the receipt. They emailed me back and said that they did not recognize the seller (Amazon) and would not send me a power cord. I am stuck with a $900 system that I can't power up. Thanks Lorex.

Let me be clear. I need some support. I DO NOT WANT TO CALL. I want an email address so that I can properly communicate the issue. I want to attach screenshots. I want to know the the person I am communicating with UNDERSTANDS the issue. I have NOT had success with your phone support in the past. I do NOT want to continue being frustrated in getting wrong answers because of this.

Do better. Tech Support via email should be one of the simplest things in the world to offer.

Absolutely do not buy Lorex products. They're faulty and couldn't even alert us that someone was breaking into our home! They also cannot even catch a cat that vomits in our lawn every night -- doesn't pick it up even right in front of the camera! Their tech and customer support is TERRIBLE. Unhelpful, uneducated on the products, and no deep desire to stand by the products either. Only buy these if you WANT TO GET ROBBED. They're HORRIFIC.

Save your money. Lorex has the worst service in the business. They 100% will not stand behind their customers. As a corporate customer with multiple systems after they made an error costing me a mere $1,835.65 and they wouldn't even respond to me after they found out they were at fault. It's a drop in the bucket financially and they are going to throw away a relationship over it. They have zero interest in doing "business" with you. Once they have your money they will simply ghost you. I never write reviews but I was and still am stunned that Lorex thinks treating customers in this manner is good for business. Customer service is ignorant and will do anything to discontinue contact with you once they know they are at fault and they have no intentions of standing behind their actions. In 35 years in business I have never been treated so poorly. Literally in shock of their handling of my case. You have been warned. Save your money and look for a trustworthy partner who has integrity.

You'd think that after spending 1k on a security system that their parts department would be easy to get parts... wrong. They don't care. They said they don't carry the power chord and I would have to wait for them to call me back... still waiting and I am not happy... I won't be buying this system for future homes... that's for sure

Case # *******.

ABSOLUTELY HORRIBLE COMPANY AND PRODUCTS. I bought an entire home system and had a problem with the doorbell from the start. Finally, when I got around to testing it we confirmed it to be a bad doorbell unit. Only being less than a month out of warranty, Lorex asked me to run a series of tests which included buying a multi-meeter and sending pics of the results, I was informed that even though it showed as bad, they couldn't assist with this doorbell. Why the hell do you waste peoples time...

Now, I will spend my time telling anyone that will listed and post anywhere possible how horrible of a company Lorex is and how horrible customer service they have.

Complete crap company and product.

I purchased a Lorex camera system for my home... in fact this is the 3rd one I purchased... all have now quit working. I contacted customer service and they refused to give me an RMA nbr... I had even purchased an extended warranty which they will not honor. The equipment works for a while then breaks and you are screwed.

My video doorbell stopped working. I called tech support and I unistalled doorbell from outside and connected it via USB Cable on the wall. The doorbell lit up and started working. Reinstalled doorbell and it still didn't work. Called an electrician and he said the transformer in the doorbell burned out. Electrician installed a new transformer and the doorbell began working. Electrician left and 20 minutes later I had to call him back because my doorbell stopped working again. He found out the the Lorex doorbell had burned out the new 24 volt transformer. Called Lorex Technical Team to ask about polarity issues as recommended by the electrician. I was given the run around and the couldn't comment on polarity. Now I have an electrical bill and still no video doorbell. I am disappointed in LOREX.

I'm done with Lorex. Every time, right after their warranty expires their equipment fails and I'm told there is no leniency and have to purchase new equipment. The first time this happened they upgraded to different technology and our cameras no longer worked correctly and was told we needed different equipment 13 months after purchase. The second time, 14 month in and the DVR/NVR that came with the 16 camera system died and was told I needed a new DVR/NVR which would cost me just as much as I paid for the whole system. The 3rd and final time my door bell camera developed moisture on the inside of the lens and when it dried left it left a film on the inside of lens and now all video images are blurry. They can't help me because my 1 year warranty expired 2 weeks ago. My suggestion to people is get something other than Lorex unless you want to spend a ton of extra money to extend warranties. Their product doesn't last more than a year. The quality just isn't there anymore

I previously commented on the Lorex up program and how I was being run around in circles.
Today I have received three replacement cameras in the post from DHL in the UK. My first message to Lorex was 12th August so all in it took 2 months.
My biggest issue was the customer services department and the repetition of emails they kept sending.

You are basically on your own after purchasing. No help installing, no help operating. The information is available but you must search for it (some at a cost).

Honestly between 2 and 3 stars, If I gave it a word it would be fair not OK. To be fair the equipment is hardy and somewhat poorly designed. The picture is good, no question the only saving grace.
I have had this system for several months at my parents house, A thousand miles away and have been disappointed more than a few times. Some issues I have can't be fixed it is just the way the system is.
1. I specifically asked if the system ran on it's own proprietary network or did it run on my wireless network. I was told it ran on its own network and only needed my network for the internet. This is not true. The locations where I wanted some cameras don't have wifi. I upgraded a mesh wifi system and that allowed for flexibility with camera locations.
2. I asked if the base station could be mounted on the wall. I was told yes, that is also untrue. Even if you try to mount to the wall the power plug keeps it from the wall. I wanted to mount this on the wall leading to the front door before they get to the door. Do I want to put a table in the hall for them to trip over just for this thing. I think not.
3.At first the system was often offline. The upgraded wireless helped with that.
4.The base unit does not have a battery. If you try to take it from room to room. It has to reboot, just lazy engineering trying to save a dollar.
5.The tech support in not based in America. The people that answer the phone have no training on the system and just read the answer to whatever question you have. Heaven help you if you have a follow up question. The girls are nice but not trained.
6. Very limited choices for cameras and poor functionality. PTZ and variable focus very limited, no facial recognition to tell if it is a butterfly or a person. Just cookie cutter equipment.
7. When people ring the door bell I have never been able to talk to them through the doorbell before one of my parents get to the door. The system is just that slow. My parents are trusting to a fault. They will come to the door to see who it is, at that point it is to late. I'm working on that. Again that is why I wanted the screen on the wall.
8.The spotlight camera does not have a sensitivity setting for the spotlight. The light comes on from the slightest movement. The street is 35 ft away from the light and it will pick up cars then the light comes on. It will come on when the neighbors across the street turn into their driveway. When the light comes that triggers the camera to come on. When my parents see the light come on, they think someone is outside. The other light over the garage can be adjusted and does not do this, lazy engineering.
9.My biggest problem and why you should not buy this system is the operation and functionality of the cameras and the app. The app is the like for me to monitor my parents house. The app has Motion Detection Settings where you can set the area and sensitivity when the cameras will record. This system is tragedy worthy of Shakespeare or Aeschylus. Even though I have it on the lowest possible setting. It still catches things it shouldn't and does not catch things it should. I watch the camera recordings around my parents house. 90% are recordings of nothing or a bug. It is such a waste of time. Sometimes it won't pickup movement when it should. Workers backed a trailer into the yard all the way to the porch. The doorbell camera only caught them when they got out of the truck not the trailer moving across the yard. During play back there is not a 2X or 4X speed to zip past all the nothing it records, Again lazy engineering.

Lorex secure app is i can say best for your secure camera updates, lorex app offers you to monitor and play back and fourth without any issues, you can also detect motion captures, get notifications while watching live and save it and screenshot easily best part is by using settings you can adjust your resolutions, screen size
Overall is a best option to get secure camera updates from monitoring over any device
It is coming in 3 modes of apps like
Lorex cirrus
Lorex cloud
Lorex home
For more assistance:https://www.lorexsecureappforwindows.com/

Lorex has the worst customer service I have ever experienced which says a lot. They are not trained and just read manuals over the phone. They cant do anything beyond basic trouble shooting. They claim they will follow up with calls and never do.

I urge all who are shopping for security cameras to avoid LOREX. Service, quality, and customer assistance are lacking. Customer service speaks a form of English that is incomprehensible. Representatives are rude and uncaring. Lorex is generally more expensive than other systems. As such, all are advised to seek other security systems.