Lorex Technology

On Friday, November 8,2024 I spent 3.6 hours on the phone with customer service. I asked several times to speak with a supervisor and was denied. The representative set a time for Monday, November 11,2024 at 0800 hours for the escalation team to call and assist with addressing my issue. No one called. I call twice on Monday, November 11,2024 for a total of 53 minutes and explained my issue and again asked to speak with a supervisor. The representative said a supervisor will call me within the hour. No one called. I called on Friday, November 15,2024 an additional 30 minutes with my case number and again explained my situation. An employee told me there is nothing wrong with their product it must be my computer. My band new Lenovo computer with Windows 11 is the issue. The only two things installed on the computer is my printer and the Lorex Cloud. I have been a Lorex customer for more than nine years. My product has ALWAYS worked. I need to be able to download recordings and save them to an usb flash drive. The system does not allow one to select a start and end time for recordings. A co-worker found several reviews on line stating the Lorex Cloud does not work with Edge or Windows 11. I assume Lorex is very well aware of this situation and has wasted five hours of my time without ever admitting their issue.

Bought a new dvr from their own website, no software available so I had to call their tech support. One hour to do setup then afterwards I noticed how loud the internal fans were, you could hear them from across the room. Now I have made four phone calls, sent them three videos and a picture of the serial number and this lady hung up on me. AT&T does the same thing, they harass their customers until the customer stops calling. Well, we'll just see about this.

Save your money. Lorex has the worst service in the business. They 100% will not stand behind their customers. As a corporate customer with multiple systems after they made an error costing me a mere $1,835.65 and they wouldn't even respond to me after they found out they were at fault. It's a drop in the bucket financially and they are going to throw away a relationship over it. They have zero interest in doing "business" with you. Once they have your money they will simply ghost you. I never write reviews but I was and still am stunned that Lorex thinks treating customers in this manner is good for business. Customer service is ignorant and will do anything to discontinue contact with you once they know they are at fault and they have no intentions of standing behind their actions. In 35 years in business I have never been treated so poorly. Literally in shock of their handling of my case. You have been warned. Save your money and look for a trustworthy partner who has integrity.

I've had nothing but problems with this Lorex camera system and I will never buy another one again! At the most important times it never works, it doesn't load and has issues connecting to your phone app. Worst piece of crap ever! Warning don't ever buy a Lorex, customer service is useless as well They don't do a damn thing they expect you to do everything and it still doesn't fix it. Doesn't even deserve one star but I had to put at least one.

I see I'm not the only one who's had bad experiences with Lorex support staff. Generally I don't like dealing with call centres/support from the Philippines. I find often times the staff slow to resolve the issue and there's a lot of attitude that comes with the interaction. It's suprising how such a great product and quality line of equipment can be overshadowed by mediocrity of support. I contemplated this company for additional surveillance for my home but I'll be looking into competitors.

You'd think that after spending 1k on a security system that their parts department would be easy to get parts... wrong. They don't care. They said they don't carry the power chord and I would have to wait for them to call me back... still waiting and I am not happy... I won't be buying this system for future homes... that's for sure

Doesn't work half of the time. When I try to access it from my phone it keeps saying something went wrong.
Uneducated people at customer service. When you call you get more frustrated. That's what they want so you don't call back. Full of s__t.

We asked about the system and was told to go online and you can download the install book. In it it tells you how to add other manufactures cameras. Perfect so we bought a system. In reality it is there, but Lorex has blocked it and now you can only use Lorex cameras, which are kinda crappy. Had they been honest we would not have purchased, now trying to return. Scam company so not recommended. They mislead you and then say sorry, he must have been new. It is stiil in the manual you can do it, but they lie.

I purchased a Lorex camera system for my home... in fact this is the 3rd one I purchased... all have now quit working. I contacted customer service and they refused to give me an RMA nbr... I had even purchased an extended warranty which they will not honor. The equipment works for a while then breaks and you are screwed.

I'm done with Lorex. Every time, right after their warranty expires their equipment fails and I'm told there is no leniency and have to purchase new equipment. The first time this happened they upgraded to different technology and our cameras no longer worked correctly and was told we needed different equipment 13 months after purchase. The second time, 14 month in and the DVR/NVR that came with the 16 camera system died and was told I needed a new DVR/NVR which would cost me just as much as I paid for the whole system. The 3rd and final time my door bell camera developed moisture on the inside of the lens and when it dried left it left a film on the inside of lens and now all video images are blurry. They can't help me because my 1 year warranty expired 2 weeks ago. My suggestion to people is get something other than Lorex unless you want to spend a ton of extra money to extend warranties. Their product doesn't last more than a year. The quality just isn't there anymore

They make it as difficult as possible, wearing you down to the point of giving up. THE WORST!
Purchased a complete package with 6 cameras (1/22) from COSTCO. Time passed before I could install it. Got it up and running and then purchased a 7th camera (1/23) an 8th camera 4/23. One of the original cameras was problematic from day 1. Since customer service was making things so difficult, I bought a 9th camera (6/23) so I could get the problematic one down from 18 feet up on the ceiling to photograph the serial number with hopes of getting some help. NOPE! They just play rope-a-dope.

I bought the Lorex 2tb 8 channel IP NVR 8 camera security system.
Long story short, Lorex failed to send a power adapter in the original purchase and then refused to send a replacement. This was after I spent about two hours talking with and supplying their service department with information and a photo copy of the receipt. They emailed me back and said that they did not recognize the seller (Amazon) and would not send me a power cord. I am stuck with a $900 system that I can't power up. Thanks Lorex.

My video doorbell stopped working. I called tech support and I unistalled doorbell from outside and connected it via USB Cable on the wall. The doorbell lit up and started working. Reinstalled doorbell and it still didn't work. Called an electrician and he said the transformer in the doorbell burned out. Electrician installed a new transformer and the doorbell began working. Electrician left and 20 minutes later I had to call him back because my doorbell stopped working again. He found out the the Lorex doorbell had burned out the new 24 volt transformer. Called Lorex Technical Team to ask about polarity issues as recommended by the electrician. I was given the run around and the couldn't comment on polarity. Now I have an electrical bill and still no video doorbell. I am disappointed in LOREX.

Purchased an eight camera Dvr system. Like many others, Dvr on arrival did not work. Wondered why new one had gouges & scratches all over it. No problem, we'll send a replacement, #2. Well, same thing again would not work. O. K. Here comes my third Dvr. Take it out and surprise surprise, it does not work. By now I've spent hours on the phone with technical support, which you can barely understand their English. I tell them I had enough, I want a refund. Oh no, we'll send you another one. UPS is damaging their products in transit. Then they said it was something wrong with my electrical outlet. Yeah right! Only if you will expedite it. No we can't do that. Supposedly, I will get a refund when they receive the last unit. It's a shame that Lorex has sunk to such low quality and standards.

I finally got the issue resolved, but not until review posted on sitejabber. It seems that management is monitoring this site, but evidently not all sites. It seems a shame that such a large company is so far behind on customer service that they are reduced to reacting to consumers who are angry enough to post negative reviews, instead of placing resources in place to protect their reputation and create raving fans. The products themselves are excellent, but the follow up on issues kills the value of the purchase. I am sure that companies like simplisafe etc will continue to add cameras to their systems and with good service they can displace Lorex in the market. Seems a shame and quite shortsighted from a marketing standpoint.

I've just bought Lorex wireless cameras system recently, the system went down after a few weeks, and all I could see is blank no video cameras. I called them several times, more than 5 times to get help, but worthless, they kept promise to replace me a monitor as the warranty policy and let me have the tracking number within 2 days, but it's never happened, then I wanted to get my refund they just ignored it. My cameras system now is death because no monitor to control. What can I do now? With Lorex system that I paid close to $600. Waiting for the trash can, wasted time and money. So, please do yourself a favor looks for different brands but not Lorex.