Lorex Technology

So sorry i threw away the amount of money i did. System did not work a whole month, tech support took 6 days to get back to me, only to find that i need to send them a second copy of the receipt to prove i purchased it. Since i've discarded it, i'm totally screwed. They claim the do not have the original, yet when i send it along with registration, funny they got the registration, but not the receipt. How convenient for them. I should have read the endless bad reviews prior to purchasing.

I am so sick of your lack of technical support. I waited over an hour to speak with a general support tech just so I could be transferred to tier 2 support. Upon being transferred the tech asked me for a case number and then routed me back into the general call queue which will take yet another hour before anyone picks up, at this point tier two is closed and so I will now have to come back yet another day to work on this. I am asking for a full refund of this defective product. My request has been submitted (case#*******).

We have no choice but to leave bad reviews for your product and will no longer be a customer or recommend your product. Please expedite the return and refund so we can take our business elsewhere.

Believe the reviews. This company has abhorrent customer support! They truly could care less if your customer requests are met or not. Truly! I escalated to a manager and he refused to help adn refused to provide the information that I needed to escalate further. All over a 6-inch cable and 4 screws that they did not provide for an expansion drive that I had purchased. I had seen the reviews before buying the system but ignored them. Bad choice.

I purchased 2 cameras that I was told they would work in South America and it didn't. I called many times and they extended the customer service until I passed the return window
And guess what? I was never able to return the cameras. I even talked to the manager who had a middle eastern accent and was the rudest person on earth. This cameras are made in China, do not
Waste your money or buy them a lot cheaper from a Chinese website. Horrible company.

If I could rate this company a 0 I would! Bought an 8 channel security system and kept having problems with the security cameras dying. They kept sending us replacement cameras and come to find out it was the DVR. Bought 2 fancy outdoor cameras that were not compatible with our system and it fried our DVR. Technical support is a joke! They never help you with ANYTHING! They lie to you in regards to hold times they say you will be on hold for 30 minutes and I waited for 2 hours one day and 5 hours another day. Customer Service can't even speak English let alone understand English. If you want to buy a good security system I would suggest going elsewhere.

I purchased a system last December and installed it for my client. The wireless did not perform as specified so got in touch support who after many tries and upgrades to higher performance antennas which still couldn't provide reasonable quality. Then they swapped out all four wireless cameras and still no resolution. BTW... each call exceeded 40 minutes with a promise to resolve the matter by escalating matter to a higher level before the end of the next business day. Each time they never returned their call and apologized profusely using standard corporate apologetic narrative. Now its the end of September and I went and bought a new system and I am going to pursue litigation against the Company as they have left me no choice but to resolve this mater litigation. (Major Bummer)

I used Lorex for years. I have have 11 cameras; 7 of which no longer work due to recent app 'upgrades'. I was told I would receive replacements, however after 30+ days of waiting and 'please send more info', I have no cameras or responses from them.

I'd like to recommend 'giving then a chance', but I now have over $1000 of worthless cameras laying around and unprotected properties without any video surveillance.

FWIW, the Ring cameras have been working well for me. Depending on your needs, they might be worth a shot for you.

I dont care how much I spent with these guys (+$10,000.00)
All I wanted was good support after the sale. Not available at any cost.
Tech support leaves you on hold for long periods. Same exact "unplug, reboot, reconnect" routine over & over again. 4th tech, after 14 hours on the phone, took 4 hours in remote access to re-configure camera ip's & / or passwords. This was a month ago. Same problem again.
If they were a dog, I'd take them to the pound. However, I wouldnt cry over this one!

Case # *******.

ABSOLUTELY HORRIBLE COMPANY AND PRODUCTS. I bought an entire home system and had a problem with the doorbell from the start. Finally, when I got around to testing it we confirmed it to be a bad doorbell unit. Only being less than a month out of warranty, Lorex asked me to run a series of tests which included buying a multi-meeter and sending pics of the results, I was informed that even though it showed as bad, they couldn't assist with this doorbell. Why the hell do you waste peoples time...

Now, I will spend my time telling anyone that will listed and post anywhere possible how horrible of a company Lorex is and how horrible customer service they have.

Complete crap company and product.

In a world of uncertainty, protecting what’s most valuable to you has now become paramount. We at LOREX Technology Inc understand this and have positioned our organization to be your choice and partner as a security solutions provider. LOREX is a global leader in the video surveillance market space, providing leading edge connected video security cameras and monitoring systems. Ensuring that your home and business is safe is critical; and the need for awareness and connectivity to protect your family, property and other things that matter most have become a way of life. Loss Prevention is now an everyday way of how we think and act at home and business.

Very low quality customer service.

1. Low attention to detail, organization problems, and communication issues: I ordered a specific type of replacement cable from them. They sent me the wrong kind. I contacted Customer Service to get it exchanged. They promised to send the correct one within a week. After several weeks, the new cable still had not arrived. In response to this, I called to find out what the issue is and they replied that they were out of stock.

2. Very long hold times: Every time I've attempted to reach their Customer Service department by phone, I've had to wait on hold for at least an hour and a half. In one instance, I waited on hold for 2 ½ hours (literally) before a Customer Service Rep picked up the phone, and then they dropped the call after 15 seconds of speaking with me.

What a shame. I can't use this product because they are not capable of supporting it! This company has lost my trust. I do NOT recommend the purchase of Lorex products to anybody.