Lorex Technology

We purchased security cameras on January 8,2016. We returned the product and they received it 1/19. It took a week for them to record it into their system (1/26). We are still waiting for a refund and have called multiple times. Lots of time spent on hold. It has been escalated. And a new ticket created, but still no refund. Third time calling it is now "urgent escalation" - it was supposed to take 10-14 to process a refund... we are now on day 17.

I have purchased 3 systems from lorex. The first one was excellent, the picture is great. Two of the cameras have already gone bad and were replaced. The next two were purchased on August 13 and my order was missing two cameras. I contacted customer service, they assured me that they would send the cameras. I have yet to install my systems because I am missing cameras. It is now October 31 and I am currently on the phone holding(for 55 minutes so far) attempting to get this resolved. I cant even return the systems as it has been past their 60 day return policy. I have called 12 times over the past 9 weeks and still nothing. TERRIBLE.

CALLED SUPPORT BECAUSE MY REGULAR DOOR BELL HAD A HUMM AFTER INSTALLATION OF NEW DOOR BELL. WES TOLD THAT I NEEDED A NEW CHIME FROM THEM THAT WOULD SOLVE THE PROBLEM. IT DID NOT SO $55.00 DOLLARS LATER STILL HAVE HUMM. THANKS. WILL FIND OTHER PRODUCTS.

Worse experience ever. They will jerk you around and do everything to not honor warranty. They have you jump through hoops to get warranty. They purposely mislead and just make you go through endless steps and lie to not honor warrantly. Told many times (after 15 different calls and "required" troubleshooting with tech service which I can't understand and have no clue) that warranty was authorized but I had to email reply with required info they already. They pretend they never get the email I sent 30 times then send me email so case is closed because I don't responds. Liars and bull$#*!. System less than a year old and problem after problem. I am about to throw it in the trash. Tech support is worthless

I've been on hold for a very long time... waiting for someone to chat with me a very long time. So long that I wanted to see if this was a pattern and boy, is it ever. From my experience this morning, I'm afraid the complaints on this site are legit. Purchased a home with a Lorex system and am having trouble getting it operational..

I just recently called Lorex to get a new adapter for one of our cameras. Simple, right!? Absolutely NOT! They do not answer the phone for hours and when they finally do they don't even speak English, let alone understand English! I was told that the adapter was universal! Not the case! They sent the wrong one! After days/hours on hold with Lorex I finally got through to someone that just kept laughing at me while a representative in the background was yelling the F-bomb the entire phone call! I still don't have the right adapter and it doesn't sound promising! And as far as the cameras go, poor quality, expensive and not worth the money! They also have a lot of lag time. Do not buy! They are very undependable and use up all of our broadband. Please do yourself a favor and look elsewhere!

Oh Lorex! I don't even know what to say! The 16 channel system I bought last week was installed by a professional service and out the box nothing stuck on the welcome screen tried everything and nothing works! I just lost a lot of money today thanks to you guys! Now I have to sit on the phone to do a return which I have been on the phone for an hour already which is why I'm sitting here using this wasted time to write a review. I definitely will be doing a chargeback which at this point may be easier than getting you guys on the line.

3 weeks now waiting for 3 cams that will not work with lorex secure app they changed too lorex home app and all 3 cams do not work with it. After providing all the details they ask for. 3 weeks waiting, no security around my home and they dont seem to care. Nobody on the phone told me the replacements were all sold out. Now i am told 5 to 6 weeks to get my order.
After reading all these other posts i wonder if they will ever come. Or are they just giving us the run around.

Do the wireless outdoor lorex cams work on any other app for android?.

I ordered a 4 camera system with DVR and it shipped reasonably quickly. When it arrived I opened it up and all 4 cameras were wrong and much cheaper than the ones that I ordered. I immediately called support, got them the right info and they said that the expedited replacement cameras would be shipped out within 72 hours. It has been almost 3 weeks and I have spent hours on hold and every time it is "Please call back in two days".

This is my first purchase from Lorex and I am not impressed. They are unable to correct their own mistake. If I would have know that Lorex was such a disorganized company then I would not have purchased their expensive system.

I am to the point of sending them a daily request for status via email and I have yet to get a response to any of them. They already have my money and don't seem to care that I got scammed.

I purchased a NR9082 receiver and have a loud buzzing sound from the receiver and called for replacement yesterday and after almost an hour of waiting on the phone, i was allocated a ticket # ******* and was told that they were transferring me to an advanced dept that would deal with my replacement. I waited another 40 minutes and all i could hear was the intermittent message that that all representatives are busy attending other customers and my call will be answered in a priority sequence. I finally hung up. Today i tried again and right now as i type this, I have been waiting for the last 96 minutes! Still listening to the same message. They have no consideration for customers time. Even if the products are reasonably good, I would never ever recommend Lorex to anyone. Seriously this is the worst customer service EVER.!

I have been waiting on my package now for 2 weeks when I paid for Rush shipping they told me that it was delivered to the wrong address I have been trying to speak with a supervisor for the last week and the only thing that they tell me is a supervisor is busy there's only one on at the moment and they will contact you back. I waited a week for the supervisor Malian (I believe that's the correct spelling, that's the name Sergio gave me and customer service) she still has not called. Called today same response same thing spoke to David said a supervisor will call me back or email me. Customer service that I have received is crappy it seems like they can care less to help you. I have been a Lorex customer for at least 15 years now and I have never received customer service this bad. Anybody know who I can complain to

I bought their camera system because it said "Flir" on the website but apparently Flir sold them off already. This company is NOT an American company and has no US presence but profits off of selling to US companies and offering nothing more than a cheap pathetic Colombian call center that offers absolutely no solutions whatsoever. Their corporate office is a myth, doesn't exist. The website lists them as having a Canadian address with only an email address to contact them. Their product isn't half bad but their customer service is beyond awful.

Tech support is a joke! Our system is less than a year old and doesn't work and have created ticket after ticket (x4 now) and telling them our place of business is open 11-5pm. They call at 9:18am! Our business has been unprotected for over 3 weeks so far because they can't get it right! Our call back time has been 4-5 days after they give us an escalated ticket with a specific time of 12 noon they will call. We will never buy this product again with this type of customer service! Horrible!