Tech support is a joke! Our system is less than a year old and doesn't work and have created ticket after ticket (x4 now) and telling them our place of business is open 11-5pm. They call at 9:18am! Our business has been unprotected for over 3 weeks so far because they can't get it right! Our call back time has been 4-5 days after they give us an escalated ticket with a specific time of 12 noon they will call. We will never buy this product again with this type of customer service! Horrible!