Lord+Taylor

I will never order from them again. I received a damaged garment. It was also too small. The return was refused because of the damage. It was never worn, tags still on and it was returned and post marked the same day it was received. I always return the same day so as to get credit quickly. Lesson learned with this company, if you do business with them document everything and take pictures if returning any garments to them. Even if in perfect condition. They will not talk to you on the phone, only via email. Patricia D. Was just an email pusher and had no authority and the warehouse department was absolutely worthless. They should also be inspecting for damage before garments go out. A one sided quality control. Hmmm.

I bought a $89 dress from lord and Taylor June 2021. It was smaller than the size I ordered… but I'm unable to return or exchange. The stupid system won't let me print the return label. I guess they want the clock to run out on me.
No number to call, won't return your email. Be aware of this scam! I spent $80 for a dress I can't even exchange or return. Don't shop with this company.

I ordered a dress for my mother to wear on my wedding day. The delivery was supposed to be a maximum of 7 business days. The order was December 29th. My wedding was January 14th and I went on my honeymoon the next day. Supposedly, the dress was delivered January 17th but I'm unable to verify. I dealt with their customer service who gave me the wrong delivery times then they stopped responding when I asked for a refund and information on how to return the dress. The person from their customer service that I dealt with was Har$#*!ha M. This was so stressful and I will never order from Lord & Taylor again. This was unacceptable.

I used to love Lord & Taylor but they have been horrible since they went online. The order before this one wasn't even processed because even though it showed as available online, they said they were sold out which wasn't so bad but this time, they just plain lost a long time customer.

Pretty good. 15 percent on day next day 20 percent. No price adjustment. Still a good price for lou lou medium

Lord and Taylor will not refund my $508.00 from July 2023! I keep getting bogus emails saying they are working on it and it will take 7 days. It's been over 4 months now. Where's my credit? Can not contact them...CROOKS! Do not order from them!

I will never buy from Lord and Taylor again. They have no phone number and will not listen to reason about an irregular item I purchased from them. It seems like this once great department store is on its last legs. Sad story!

Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

I recently purchased a top from Lord & Taylor online. After hand washing it, the collar immediately frayed & threads were visibly coming apart.
When I sent emails to request a credit or a refund, I was merely given Instructions on how to wash the top... LOL

Not the Lord &Taylor I used to know! At this point I blame myself for not reading the nearly 45 negative reviews and the 1.58 star rating prior to ordering this shirt from them. I learned a $50 lesson. Thankfully, I didn't spend any more money than that.

In the future, I think I'll buy my shirts made in China directly from China.

I placed the order on 10/18/2021 - $602. Delivery was promissed in 4-7 business days. Credit card was charged immediately.
I started contacting Customer Service - email, live chat, text, there is no phone - on 11/01/2021: order status or refund. Responses came day later:
"I understand and I apologize for any concern. Rest assured that one of our team has been requested to our appropriate department regarding on your concern. Sincerely apologize, this is not the experience we want you to have. As soon as they get information we will get back to you immediately. We are asking for your patience and understanding as we resolving this matter."
I keep contacting them every day - no resolution.

The Quality of dresses is cheaper fabrics, cut thinner & they charge you to return items! I was 1 day late trying to return a cheaply made $115.00 dollar ( on sale) dress and they refused to even offer a merchandise credit.
Don't bother getting sucked in by this On-line store as it is NOTHING like the Rick & mortar store with the same name!
Mary M

I placed an order two weeks ago. I haven't had a response to my order that shows it was submitted. I have called their customer service at least ten times and after being on hold a minimum of twenty minutes each time, no one ever came to the phone. There is no email address option to contact customer service or an option to be called back. This is pitiful. My order is in limbo with no recourse for me. I've had to reorder what I needed from various websites, costing me time and money. Time to close your doors L&T. You're falling apart.

Lord&Taylor, formerly known as "Thank the Lord (&Taylor)" in our house has lost it's standing in my home. I ordered a swimsuit for my husband. When it arrived we were shocked to see that it was two sizes larger than what I had ordered. My receipt shows I ordered a medium, yet I received an XL. After several attempts to contact them at their help address went unanswered, I went back online to process the return. Not only are they keeping the shipping $'s I paid, now they want me to pay for return shipping. It's absurd. I wouldn't have wanted to return the product had it come in the size I ordered. But sending something too big, and then penalizing customers, is no way to run an online business. I am completely underwhelmed by my experience and will never shop with them again. A horrible experience which I now have to dispute with my credit card company.

I had exactly the same experience with other reviewer. Zero balance for gift cards that valid $200
Agents don't speak English well. They solved nothing and annoyed me. I spent 2 times, each like almost 2 hours not including 35 to 45 minutes waiting until I can talk to the agents
Omg! I felt crazy and stressed out talking to them
Gift card like LordandTaylor? Please, it worth $#*!.
Why are they L&T still in business?
Please, company executives please take a look of ur business. You cannot treat ur customers like this $#*!
I think you really really deserve this: "$#*! you! Yes, $#*! $#*! you, $#*! your whole system. The way you run this business is bull$#*!! Please close it for customers' shake"
I don't think L&T even deserves 1 star
You are no start
$#*! customer service, your products are a s expensive as Nordstrom. However nordstrom has amazing services