LoopNet

I subscribed to LoopNet and used their services for approximately a year, I sold all listings and did not plan on using them any longer. However LoopNet renewed my policy for an additional year without my consent and will not cancel my plan, they have continued to charge me the past 3 months and will do so until Jan 21,2023. My original subscription was only for ONE YEAR. Very dissatisfied with their shady business tactics.

BUYER BEWARE! Loopnet-Costar is using heavy-handed tactics to bill their customers long after their contract expires. I paid for a year (2020) and informed the company in writing and by phone that I would not be renewing in 2021. They continued to bill and harass me for more money. I turned the case over to the Attorney General's Office of Florida. Save yourself some headaches and advertise with another company. There is plenty of competition in this space that charges month-to-month and treats their client base respectfully, so there is no need to lock yourself into an annual contract only to be harassed once it expires.

Read the fine print! Tried to sign up for a single $200 listing. Accidentally signed up for the Quarterly Plan at $190/month. Tried to cancel when I realized they started billing for a second quarter -- no joy. Once that second quarter starts, you can only cancel at the end.

Tried to call to get a refund. Again, no joy. No attempt to keep me happy. So now I have to pay for 6 months at $190/month rather than what I tried to do - a single month listing. The space rented 5 months ago! Stay away!

No measurable results after 90 days. Salespeople talk a good line, but the product certainly did not work as we expected. After 90 days and almost $400.00, we generated approximately 0 leads and 14 prospects. What's worse, when we downgraded our service, the prospects we paid for were no longer accessible in the CRM. We were told the only way to see the prospects we already paid for was to spend another useless $300 to $400.00.

Listed a commercial space for rent. Paid $148 monthly with no results. After 5 months removed the listing but the monthly billing continues REGARDLESS of the fact that there is no active listing. LoopNet is not willing to reimburse for the past 2 months. Stay away.

Whenever you interested property from this website they will make you sign some documents before they send you the address this is bad service and easy to scam buyers

I had called to cancel the listing services. I was told by the rep that it's been taken care of and I won't be charged any further.
3 months later, they are still withdrawing money from my account illegally. I spoke to my account rep and he assured it was an error. Got a call back from one of the manager that there would be no refund because they heard the call recording- All lies because I had a coworker sitting next to me when I had made the call and he remembers the whole conversation.
Scammers at the best.

Terrible customer service. I spoke to a manager for cancellation. They said they would cancel my membership and I would receive an email confirmation. No cancellation was ever noted. I was billed again. Called LoopNet again. I was told the manager I spoke to could not cancel my membership and I could cancel but would still be billed for the next 6 months. The new manager could not care less about what the other manager said. She could not care less if she kept my business or if I was pleased with the service I received. Stay away.

I got an email my account was confirmed to be cancelled. I instantly wrote in saying there must be a mistake and to undo it. I called multiple times over a 45 days all they said was "we will look into and call you back" THEY NEVER DID. Escalate to manager who also NEVER CALLED BACK. In then end they wouldn't stop the cancellation and now want 4x the price to restart account. What a scam company. Previous employee who was my rep agreed they have intentional rip off policies. Company took a bad turn after costar bought them. Lost lots of tools and useful functionality, reps lost abilities, now this bull$#*!. I'm done. Not worth the frustration.

Most of the commercial properties that are beautifully posted have been off market for months. If you value your time, I would not waste it by searching through their listings.

I had all the information about the property and it's current business, Very detailed listing because I was able to use an appraisal I list property specs, buildings best uses and LoopNet reps keep calling me about updating my listing apparently they didn't see the listing and took note that it was appraisal detailed. I stopped answering their wasteful calls and they blocked my listing.
No sense in asking to keep updates on the property when nothing has changed, I updated the listing in the website didn't need to talk to arrogant reps.
602 Crain Hwy S. Glen Burnie, MD

For instance hey put building for sale by $270k while the unit in the building cost $350k. According to the agent I call. He said the information was incorrect

I signed up for their lowest plan possible. I requested cancelation on 8/24. I needed to change the payment to the correct credit card. They charged me anyway on 8/27. So I called to ask them, since they charged me will my listing be active for the next 30 days. The man I spoke to said yes, it will be active until 2024. You signed up for the 12 month subscription. I told him I signed up for the lowest plan they offered. He said right, it's 3 months or 12 months. I told him no, I signed up for the month by month subscription. It did not say 12 months only or have a 3 month option. How do I fix this? I do not need the property listed for 12 months (Fingers crossed). He said you don't. You keep paying until July 2024, He kept repeating himself in a snarky tone over and over. I asked to speak to someone who can rectify this. He said I was, he can. By telling me I can keep the account until July of 2024. Don't use this site. They are shady, rude and unprofessional. To refuse to let me speak to anyone is absolutely ridiculous. This is the second property we've had listed on Loopnet and they did NOT charge me for a year with the first one. Cancelation was easy. They must have got broke and in turn got shady. So So Annoyed.

No measurable results after more than a year. The few recommendations no answers. Salespeople talk a good line, but the product certainly did not work as we expected. We generated approximately 0 leads. What's worse, when i tried to cancell i was not instructed waht to do, and with busy lifes and do not following up they continue charging. Finally the representant have the courteus to let me know what to do after months of cancelling thinking that was enough doing it with the person that was representing you. Look like this person only was interested for the payment. Deserve 0 stars. Stay away from this company