LoopNet

Loopnet has auto-renewed my listing WITHOUT MY PERMISSION and continues to charge my credit card, and the listing has been sold via MLS. This is FRAUD and needs to STOP! Brokers BEWARE, you may think they're making it convenient by setting up auto-pay, but they will take advantage, and will NOT allow you to cancel your "subscription," even after notifying them. I've been advertising for over 2 years and my contract was completely fulfilled after year 1, yet they claimed that I am set to "AUTO-RENEW" every year and must continue paying. They continue charging me for a listing that is NO longer for sale, and for a service that I NO longer want. Since PoopNet wants to keep billing me, I hope they enjoy the TOILET pic that's set as the primary photo.

Costar ruined loopnet. Thier own product was Costar was crap so they purchased loopnet to remove their only competitor. The software desighners that work at costar redid loopnet to make it as usless as costar. I wish realtors would band together and sue costar for having a monopoly and charging us good money for a bad product

Dealing with Loopnet feels a lot like getting mugged.

(1) The customer service is horrible - it's not the reps' fault, they're usually pretty nice (you can tell they feel sorry for the customers due to LoopNet's horrific billing practices), but a lot of LoopNet's policies are designed to swindle their consumers.

(2) If you dispute a charge on your credit card, they send their legal team after you and your credit card company.

(3) If you miss the cancellation cutoff point by even a second, you are locked in for another year... having to pay upwards of $5,000 to $6,000 per year, all without the ability to cancel or contest the charges without having to face their legal team.

(4) Once upon a time, LoopNet was a fantastic company offering valued services at a reasonable price. After they were acquired by CoStar, these hostile billing practices will NOT FAIL to leave a bad taste in your mouth. PERMANENTLY.

I'd like to say that CoStar is most likely also a horrible company (going by LoopNet's newly hostile attitude), but I've never bothered to find out... I can't bring myself to subscribe to CoStar's services after this ongoing horrific experience with LoopNet that my company and I were forced to endure for two years.

LoopNet is the worst real estate and/or web company that I, or any of my co-workers and colleagues, have ever had to deal with. Please save yourselves the trouble.

This appears to be a classic bait and switch operation. Before I signed up as a free viewer I had no trouble seeing all of their listings. Once I signed up they put a lockbox symbol on almost all of their listings in all locations, telling me that I would need to pay them to view most listings. Before I listed a property, I was told it was a free listing that I could upgrade; after I listed a property the only option to have anyone see it mysteriously seemed to be to pay over $3000 (the property I listed was for $79,000). A 40 minute phone call from "Jon" at LoopNet alerted me to a special price of about $400 for three months listing; his final offer was around $250 for a 3-month listing. When I asked him to send it to in writing, he alerted me to the need to call him for the offer because it was a "commission" sale not otherwise available. The truth is that no one other than me can see my listing - their phantom 2% claim appears totally bogus - unless me, myself and I represent 2% of their viewers (which may in fact be the case).

I had 2 listings on LoopNet, one space for lease and a piece of land for sale. I was paying $231 a month for the two listings. On Sept. 10th I leased my space and called and cancelled that listing expecting the price to go back down to $118.50 (the price for one listing). On Oct. 15th 2021 I called and cancelled the land listing because I was getting no credible leads. The lady asked if I had any other listings I wanted to list and I told her no, I'm done. I did Auto Pay, BIG MISTAKE. Found out today (April 19th 2022) they never cancelled my auto pay and have been charging me $231 the whole time. Called to find out how they can do that, and they said you never cancelled your SUBSCIPTION. $231 a month for no listings. DO NOT DO BUSINESS WITH THESE CROOKS!

LOOPNET.COM LURES YOU TO POST FREE FSBO (FOR SALE BY OWNER) LISTING FOR FREE ON COSTAR.COM AND AFTER YOU SPENT HOURS AND COMPLETE LISTING, THEY TELL YOU COSTAR IS FOR COMMERCIAL PROPERTIES ONLY AND THEY DON'T POST RESIDENTIAL PROPERTIES FOR SALE?! WHY DID YOU ALLOW TO CREATE RESIDENTIAL LISTING WITH ALL RESIDENTIAL DROP-DOWN MENUS AND OPTIONS ON COSTAR.COM IF YOU'RE NOT POSTING RESIDENTIAL PROPERTIES FOR SALE?!
HERE COMES THE CATCH - NOW YOU GOT REFERRED BACK TO LOOPNET.COM TO POST LISTING THERE, BUT NOT FOR FREE - WITH MONTHLY SUBSCRIPTION!
LOOPNET.COM - DEFINES EXACTLY THE NATURE OF THEIR BUSINESS - GUIDE YOU IN LOOPS AND FORCE YOU FOR SUBSCRIPTION!
SCAMMERS AND LIERS!