LL Bean Does Not Stand Behind its Product Quality or Guaranty.
I bought a coat from LL Bean in January. It was "Comfy, Cozy Fleece Coat."

Http :// www.llbean. Com/llb/shop/*******? Feat=Comfy%20Cozy%20Fleece%20Coat-SR0&page=comfy-cozy-fleece-coat

Initally, I loved it. It was warm and flattering, but in only about 2 months, the pocket zipper broke. I carry very little in my pocket, but want the zipper to work so nothing can fall out and get lost. I called the company hoping to get a replacement, but all they had was grey or purple, not any more in black. I did not like the coat in those colours, and I still want the coat, so they said they would pay to get it repaired, but I can't find any place that can do the repair. I would have been happy with a small percentage refund to compensate for the damage, but this is not offered. So now its either send back the coat and go without or live with a broken zipper. Very poor material if a zipper doesn't last more than a few months, and equally as poor customer service to leave a very unhappy customer. Not what LL Bean advertises itself to be!

Love getting their catalog and going online to find even more items.
Great customer service and fast free shipping.
What's not to like.

Bought a Sweater fleece jacket with princess seams, with on seam front pockets in "Sailcloth" for a 6 week trip to San Diego from upstate NY (snowbird vacation) I knew that the weather would be up and down, and it was. This jacket was the PERFECT jacket. Not too warm, not too light. I am very busty, and the princess seams made the jacket super flattering. I bought the Large, and it fit me perfectly. So the jacket was just right for me in every way. Unfortunately, after 2-3 wearings one of the zippers on the front pockets, broke. The pocket then was gaping open, losing the more flattering lines of the princess seams, and exposing the junky looking lining. I was so disappointed, but not as disappointed as when the other pocket zipper also broke (the next day). Now it looked junky, cheap, and lost it's structure. I now had two gaping pockets with the lining coming out. At this point, maybe the 2nd week of wearing it alternately with lighter and warmer jackets depending on the weather, I noticed that there was dark lint accumulating on both of the sleeves, and the front of the jacket. What on earth is going on at LL Bean? I spent $100.00 on this jacket. I was expecting to wear this for many seasons, not to have to stop wearing it in under a month! I can shop at Target, Kohls, etc. if I want disposable clothes. I am willing to pay WAY more at LL Bean, (and have been my entire adult life, 67years) for the quality for which LL Bean is known. But, I will not pay more for crap, which this jacket absolutely was. So disappointed in my lifelong go to for great, casual, well made clothes.