LivingSocialReviews 1,490

Spent over one month trying to get a refund on a deal where the company NEVER responded to appointment requests (we called 8 times over 3 weeks). Living Social tried to deny us a refund---but THE DEAL WASN'T REDEEMABLE! Going back and forth with them I finally had to get our local Living Social merchant rep involved (He was awesome and knows a thing or two about customer service---which living social should take note of!). Anyway, because I got the local rep involved, they issued a "refund" of living social credits I can use on other deals but now I'm so sick of this stupid company I can't imagine using them so I may as well have not received a refund in the first place.

I should probably mention that I bought this deal as a GIFT to my husband for his birthday. How embarrassing that it turned out so badly.

Livingsocial totally scams people out of their money. I have bought several "deals" from them before I realized that much of their offerings aren't valid. I bought a car detailing voucher for a place that doesn't exist. But because I didn't figure that out within 30 days of purchase, they refused to return MY MONEY to me. Then again, I tried to use a weekend get-away voucher, way before the expiration date, and the place of business was completely booked for the following 4 months. Livingsocial refused to refund my $160, even when I was within the 30 day return window.

It's unethical. It's unkind. Avoid Livingsocial.

NEVER RECEIVED THE ITEM THAT I BOUGHT - a Diamond Forever Charm bracelet.

Lodged multiple email complaints requesting help on this matter to both the Diamond Forever customer service email and the Living Social customer service email. Received one generic 'Hi There, Bear with me while I look into that for you' from the Diamond Forever Site but not even that brush-off response from Living Social.

Called living social and after eventually getting through to a call advisor, he said 'bear with me while i look into that for you' then PUT ME ON HOLD AND AFTER A FEW MINUTES OF THAT THE LINE WENT SILENT.

Customer care? Non-existent. Their "refund policy" says that they won't refund unless the company you purchase from goes bust - so i f the company you purchase from never delivers on your item neither side has to cough up. THE SYSTEM ALLOWS SUCH SCAM LOOP-HOLES.

Bought 3 vouchers for Hamerton Zoo but when we turned up the zoo would not honour the vouchers as they said Living Social had not paid them! So paid full amount but no response to email... they deny having received it, and they are also saying I haven't got a voucher in my name even though I have a hard copy here! Every sentence by the parrot at the end of the phone started with unfortunately and I got absolutely nowhere. GIVE THEM A WIDE BERTH. Groupon are much better.

Edit: Update. See my original post below. The LS consumer rep, Megan, on this website was a godsend. She intervened and got me a refund. Those of you who rightfully deserve a refund, please don't give up. Please directly email one of the LS consumer reps.
----------------------------------------------------------------------------------------------------------- I am in tears and will never purchase from LS again. I've been a long time customer, but never again. I purchased a coupon for a photobooth to use at my wedding. When I called to book my reservation, the merchant said she was completely booked and to call LS to ask for a refund. When I called and emailed, LS said they could do nothing because it had been past their 5 day time limit for refunds. They wouldn't even try to resolve the issue or even offer a partial refund or deal bucks. I'm out of $425 and no photobooth for my wedding. Worst customer service ever! Unbelievable! How will I recover from such a large purchase?

I recently purchased an Exotic Escapes Vacation through Livingsocial.com for a trip to Las Vegas. The package ended up being canceled AFTER I had made my reservations AND bought my airline tickets. I had also reserved 2 more nights on top of the package through Exotic Escapes that were also canceled 'because the full package was canceled so my extra reservations were also'. I have gone around and around with these people trying to get my money back for those extra nights (200 dollars!). DON'T go through livingsocial OR exotic escapes unless you want to be scammed and run through the ringer!

I purchased a coupon that expired 4/21/12. I tried to redeem it 4/6/12 and the company had no more "available" time and wouldn't honor that gift certificate. I contacted living social for a refund (it "expired" early for all intents and purposes) and they said no twice. So I had to go back to my credit card company and do a charge back etc. I didn't buy a coupon that expired on 4/6/12, I bought one that expired on 4/21/12. They are a ridiculous company and I will NEVER buy anything from them again.

I'm reviewing Living Social's Escapes, their version of vacation packages, because after months of monitoring Living Social escapes and groupon vacations I can safely say you'll NEVER get a deal with either site when it comes to vacations.

Simple homework will show you that any hotel or resort you plug into Orbitz or any big travel site will return better rates than these "deal" sites offer, sometimes $100-$200 more.

Do your homework people, these deal sites are scamming you when it comes to vacations, usually it's by the fine print where it shows additional "taxes"(that orbitz and other sites take into account).

I have yet to see a "deal" that's cheaper than any other competitor's price or even cheaper than booking directly through the site.

Living Social really needs to step up their fact checking department to make sure that their user base is really getting the best deal.

Rip off! The company acts like it's going out of business. Customer service is really Customer Rip Off Dept. This company has very bad policies on keeping customers. Don't wast your time and money. Mike, a supervisor told me they wouldn't refund as I had used the coupon which is not true. He admitted that I hadn't used it a minute before that. He would not help me and just wanted to stay deceitful. Very bad people there, he also hung up on me and was very rude. I called back and the next supervisor admitted that the coupon wasn't used but still would not refund my purchase. If you purchase you better hope you like the vendor and don't have any problems. My advise is to delete them.

I purchased a Living Social voucher for a two night stay at an inn in MN for 50% off. A month before the voucher was to expire, I called to make reservations. The inn had no weekends available for the entire month. It would not apply the voucher to a room of equal value (not specifically included in the voucher) or extend the voucher into May. So I called Living Social and asked for a credit for the amt of my voucher to be applied to my account. The rep simply repeated the fine print on the voucher that refunds can only be made within 30 days. He said I should have called immediately to book a room because I should have known that they would go fast. There was nothing on the voucher about limited availability, etc. Yet LIving Social is currently selling the same voucher from the same Inn even though the Inn cannot accommodate its current voucher holders. When I suggested Living Social allow me to apply the value of my voucher to the voucher currently being pedaled by Living Social, the rep repeated the fine print and said no. I then got a follow up email from Living Social triggered by my call saying "We are happy to help." They are happy to do nothing. And so I am happy to switch to Groupon, which has far greater flexibility.

I bought a voucher for Five Star Cleaning for 3 hours of cleaning service at a cost of 45.00. I moved from my home and had it pre cleaned. When I called to make the appointment the lady said because I moved she would have to charge me an additional 20.00 charge. There was no mention of an additional charge on the voucher. This is bait and switch. I told her there is not even 3 hours of work here may be just 1.5 hours. She did not care. I could not find a record of her business license, not saying she does not have one but she in not listed with sunbiz.org. I called living social and they were nice enough to refunded a credit for my 45.00... I have had excellent experiences with living social up until this. I do not hold living social accountable they were very good about it. It is the cleaning lady scammer

I bought a voucher from " The Barefoot Bodhi" in San Antonio, Tx at Living Social eight (8) months ago and so far I couldn't use it. Tell me: How a business that have little availability to redeem vouchers can announce a deal? This kind of thing is not right-- to say the least! I had to call Living Social 3 times until getting a credit to use it an another deal since I could not be refunded. On one of these calls, a L. S. representative hung up on my face. I do not reccomend neither "The Barefoot Bodhi" in San Antonio, Tx nor Living Social to anybody. This was my first time buying a deal from Living Social and I had an awful experience. For while, I'll stick with Groupon that never gave me any problems so far -- and I have bought a lot from it.