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LivingSocialReviews 1,490

1.6
livingsocial.com

LivingSocial Reviews Summary

LivingSocial has a rating of 1.6 stars from 1,490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LivingSocial most frequently mention customer service, credit card and fine print. LivingSocial ranks 251st among Daily Deals sites.

service
90
value
78
shipping
57
returns
66
quality
63
Washington
1 review
0 helpful votes
Follow Dietmar S.
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This is the second time I have attempted to run a Living Social campaign. One would think there would be any interest on their part to make it happen. Instead no one calls back or responds to messages. If it is already that bad from the business end of things I can only wonder how customers get treated in case of issues. Living Social is clearly over their head and needs to go out of business.

Date of experience: June 3, 2014
Georgia
3 reviews
10 helpful votes
Follow Faith W.
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Please do not purchase from living social. It is a scam... I purchased the boost of nature lawn service and the company will not call me back. Every time I call, I get an answering service and they stated they could only leave messages for the company to call me. I have left 4 voicemails and sent 2 emails and no response. Living social told I could not get a refund... Only a credit to use later. Why would I want a credit to not receive something from another vendor? Buyer BEWARE!

Date of experience: June 1, 2014
Ireland
1 review
0 helpful votes
Follow Geelongman Z.
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Livingsocial is grand until there is an issue like, ex: a service provider closes down the business, without acomplishing your deal, then Livingsocial does not take the responsibility and ask you to chase the the service provider by yourself (!) as "they can not do much now". It happened to me and I did not get the money refund.

Date of experience: May 26, 2014
Florida
2 reviews
2 helpful votes
Follow Kaustubh J.
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I am getting crazy with all the deals I get at living social. I love it is so much that I have to control my urge to buy new deals or even gift it to my loved ones. My mother was here visiting me for a month for my graduation and I booked a few great deals here and My mom was so happy...

Date of experience: May 23, 2014
California
8 reviews
22 helpful votes
Follow Mary M.
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I personally have not had a bad experience with them. However, their customer service seems to be lacking so I knocked off a star.

Date of experience: May 21, 2014
California
1 review
0 helpful votes
Follow Cachet R.
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Hey everyone, beware of the hidden cost and fees associated with living social. I purchased the friendship cruise for the ladies of my family as a mothers day gift. The voucher said 1 voucher is good for up to six people, before I purchased the voucher I read the fine print atleast 10x. The day of our set cruise we're on the boat ready to go and the Captin tells us that its actually 1 voucher per person with a 20% gratuity fee per person. I felt really horrible about the whole ordeal that's was my first and last time every purchasing something from the website I have unsubscribe to all emails. DON'T FAIL FOR THE BAIT AND SWITCH!

Date of experience: May 19, 2014
Florida
1 review
0 helpful votes
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Purchased a deal for auto detailing from Diamond Shine Mobile Auto Detailing in Orlando. Have spent three months trying to schedule the appointment for the detailing. Unable to leave message on answering machine "mailbox is full". Emailed Diamond Shine with promises to schedule service but never scheduled. Living Social continues to advertise "deal" on their website. STAY AWAY!

Date of experience: May 19, 2014
Nebraska
1 review
1 helpful vote
Follow Winter H.
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Acquired a "Whole House Air Duct and Dryer Vent Cleaning" service coupon through Living Social. Voucher said they would clean unlimited supply ducts, one return and a dryer vent. Apparently a company called Carr and Sons is a subcontractor to Living Social. Upon arrival, Carr did not know what service they were to perform and did not know my name. They requested a tour of the home to identify the locations of heating ducts and return ducts. Upon end of tour they announced the fee would be ten time the amount of the purchase price of the coupon. This amount was in addition to the already paid coupon price. They were asked to leave. However, sensing a scam and sensing a refund from Living Social would be difficult or impossible, upon reflection I asked they perform the cleaning stated in the coupon description and nothing more. They stated it would not be beneficial or worth it to me. I then asked, if this was not a scam, why had they come to my home to perform a service that would not provide any benefit? I told them I thought they were con-artists and escorted them off my property.

Date of experience: May 16, 2014
GB
1 review
0 helpful votes
Follow Jonathan R.
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Have purchased two items through Livingsocial. The first arrived & failed to work. Attempted to insert fresh batteries, only to find that the battery cover cannot be removed. No return details were enclosed either. Contacted Livingsocial, who provided me with an email address to contact. It took 9 days for the vendor to respond, and only then after I'd contacted Livingsocial again. I was offered a replacement. I said that I would prefer a refund, to which the response was: "Provide us with your address so we can send a replacement." I contacted Livingsocial again, to be told that the vendor had sent a replacement... without an address?! After another 9 days - yes, you've guessed it - nothing has arrived.
I also made the mistake of ordering a much larger item. After two weeks, there's no sign of this either.
I'm sorry to say that my experience of Livingsocial is dire. One star is far too much! I can only assume that the site/the vendors are either incompetent or verging on the scam. Avoid! A call to the credit card will be needed to retrieve my funds.

Date of experience: May 16, 2014
Canada
5 reviews
22 helpful votes
Follow Lilian M.
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DO NOT SUBSCRIBE
May 14, 2014

DO NOT SUBSCRIBE
Living social will spam you with email daily, even if you attempt to unsubscribe and set account preferences. They do not obey the anti-spam laws.
I also suspect they sell their email lists because i have started receiving spam from other websites since i have made a purchase with them.

Date of experience: May 14, 2014
Canada
1 review
1 helpful vote
Follow julie l.
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LivingSocial is as much of a scam as the companies they feature. I am only giving 1 star since it won't allow me to give 0. I've purchased 5 different service companies through them, none of which actually existed. Despite informing LivingSocial of this (and from other reviews I know I'm not the only one who told them, LivingSocial still features the companies on its website. They are aware there is a problem and they will do nothing about it. I am now stuck with their 'DealBucks' which are completely useless since I can't do anything with them. Stay far away from this company.

Date of experience: May 6, 2014
GB
1 review
1 helpful vote
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They sold me fake Gillette Mach3 Blades. The only blade I can use which gives me a babies-bum finish and glides through my super-tough whiskers. Got my LivingSocial/NiftySpot "Gillette Mach3 Blades and it was like using a cheese grater on my face! Looked up http://thecounterfeitreport.com/product/114/Mach-3-Razor-Blades.html to find out what the problem might be. Compared the blades with the pictures. If the shave wasn't bad enough to convince me (IT WAS) the comparison pictures were absolute confirmation. Pointed out politely on their customer feedback website and all I got back was a very swift return email which in essence said "speak to the hand, the face ain't listening." Time to trash Living Social even if I do get my money back from their partners in crime NiftySpot.com.

Date of experience: April 24, 2014
California
91 reviews
225 helpful votes
Follow Stephanie L.
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Similar to all of the other deal sites. But, I like how livingsocial offers up to 20% discounts from time to time. If you are patient, just wait for a deal to come up before purchasing the deal!

Date of experience: April 21, 2014
Oregon
2 reviews
2 helpful votes
Follow Outdoor A.
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I have had my first bad experience w LivingSocial (LS). I bought a coupon for Glow My Collar for an LED collar for my dog. No problem with LS until the collar came and didn't work. I have tried for 1.5 mos to get a replacement from Glow My Collar to no avail even though they admitted it was their fault. I got LS involved about a month ago and they send weekly emails saying they're working on it. I'm getting no help from them. But they gave me $5 deal bucks for future purchases. I have no confidence in LS if they cannot vet their businesses or help out their customers. I'm rethinking any future purchases unless it's from a reputable site or a local business I can walk into.

Date of experience: April 15, 2014
Louisiana
1 review
0 helpful votes
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I purchased (two) Photo Facial from LivingSocial. The owner of Belleza Salon and Spa burned my face, and when I asked her for a refund, she referred me back to LivingSocial. Not only did it take LS MANY weeks to review my complaint and request, but they denied a refund. The spa refused to give me a refund as well.

I see that Living Social has the same promo for the same spa. BUYER BEWARE! If you want your face scorched and no refund, go for it!

Date of experience: April 15, 2014
New Mexico
2 reviews
3 helpful votes
Follow Karla C.
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I have tried it twice. Although both merchants honored the deals and the redemption worked smoothly, I was disappointed in the quality of the products. I think the original price was jacked up to 10X the amount the item was worth to make it LOOK like a deal when in fact a better price could have been obtained elsewhere.

Date of experience: April 9, 2014
Tennessee
1 review
1 helpful vote
Follow Alex D.
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They don't honor their deals. I purchased one and never was able to get the vendor to do the work and Living Social had nothing to say about it. Just don't go there.

Date of experience: April 5, 2014
New Jersey
1 review
0 helpful votes
Follow Shivani M.
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I used to use Livingsocial but now I only use Groupon. I received emails to an email that had no account attached to it! Strange? That's what I thought. I emailed their support team to ask them to unsubscribe me, because when I tried to do it myself, it said this: "Even though you receive our daily emails you haven't yet created an account. You can create an account below." The consumer service representative, Erik, sent me a variety of emails, none of which answered my question: How am I receiving emails when I don't even have an account. He explains that he will "delete" my account, which was non-existent in the first place, and that the subscriptions will stop after. Well, explain to me why YOUR website says that even though I DO NOT HAVE AN ACCOUNT, I still receive emails... Completely IGNORANT.

Date of experience: April 3, 2014
Australia
1 review
2 helpful votes
Follow Priyanka T.
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Very poor customer care service.

I had a genuine issue and the merchant could not honour the voucher. But still they did not give me a refund and asked me to bring refund approval in writing from merchant. I provided the approval from merchant to them still they did not give me a refund. Please be careful dealing with them. I will not recommend anyone to buy deals from them.

Date of experience: March 27, 2014
California
1 review
1 helpful vote
Follow J H.
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I purchased a window cleaning deal in Nov 2013 and made an appointment for window cleaning in February 2014 which was a date chosen by the vendor. I left messages the day before to confirm but they did not show up on the day of the service. I could not get ahold of them for their phone service goes to voice mail. Someone did call back and I was able to reschedule but it was scheduled to rain that day so when I called a couple of days before to reschedule again, no one ever called back and the vendor did not show up on the day of the appointment either. I explained this to LivingSocial and asked for a cash refund, they refused and offered only Deal Buck because the certificate had expired by then. How would I have known that the vendor would be a flake and a fraud? I don't recommend anyonen buying any service from Living Social for they cannot back up their customers and cannot manage their vendors

Date of experience: March 20, 2014

From the business

LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc.--via voucher. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed. To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". LivingSocial is a private company based in Washington DC and its shareholders include Amazon.com.


livingsocial.com
Founded in 2009
Washington, DC, United States