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LivingSocialReviews 1,490

1.6
livingsocial.com

LivingSocial Reviews Summary

LivingSocial has a rating of 1.6 stars from 1,490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LivingSocial most frequently mention customer service, credit card and fine print. LivingSocial ranks 251st among Daily Deals sites.

service
90
value
78
shipping
57
returns
66
quality
63
Illinois
1 review
3 helpful votes
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SCAM!
September 21, 2014

SCAM! SCAM! SCAM! PLEASE DO NOT USE THIS COMPANY!.
This is one of the worst out there. They lure you in with low prices, take your money IMMEDIATELY from your account and then send you some bull$#*! coupon code to use with the vendor. My particular vendor did not have a place for the code to be used! I basically lost everything and can do nothing about it but warn others.

Date of experience: September 21, 2014
California
1 review
5 helpful votes
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I recently purchased a coupon from Living Social to buy a Bamboo pillow from Zenbedrooms. What a disaster! The pillow was $34.00 plus shipping of $9.99 (Zenbedrooms charged my card $13.63). I've seen them for as much as $99, so I thought it was a good buy. The pillow took about 3 weeks to get to me. When I got it, it wasn't anything like the picture on their website. It was completely flat and hard. My son has them so I know what they should feel and look like. First I couldn't find a help desk number on the website, so I emailed them. Finally they answered after my second email and told me how to ship it back (even though the website says there is a help desk to call and they will talk you through it.) It cost me $8.99 to ship it back. Zenbedrooms now says that I have to get my refund from Living Social because the voucher was never cashed. Living Social doesn't give cash refunds, they credited my Living Social account for future purchases. I've never used Living Social before and probably won't ever again. I'm out $56.62 and still don't have a pillow.

Date of experience: September 19, 2014
Tennessee
1 review
0 helpful votes
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I have bought some purchases on Living Social but the one huge problem I had with a service not honoring the coupon Living Social refused to give me even a credit towards another deal and there was no way I was going back to that business. So if you have an issue with a deal your on your own!

Date of experience: September 11, 2014
California
4 reviews
23 helpful votes
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My boyfriend helped me purchase a deal on livingsocial. We waited for weeks and we never even received a shipping confirmation but the transaction went through on Paypal. We were busy so we didn't have the time to contact them, but when we finally did, they replied saying that they would send us a redemption code or a follow-up email but they never did.

Basically they took our money and didn't even bother to offer a refund. We don't want a redemption code for WHEN and IF the deal comes back on. We will no longer be purchasing any deals on this site. WHAT A SCAM.

Date of experience: August 29, 2014
Virginia
1 review
3 helpful votes
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I've had good luck with Living Social for event tickets, but bad luck with products. It would appear that their products come from China because the quality is questionable, and the shipping times are lengthy. They also add shipping costs that are not disclosed in the initial descriptions. I'll stick to using them for any good ticket discounts and that's it.

Date of experience: August 28, 2014
District of Columbia
1 review
0 helpful votes
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Living Social is a scam... it shows from what I experienced with the Air Duct cleaning services. The fine print covers hardly anything and the hidden charges are very costly. If I hired a local company, I could have done it with some reasonable price. Finally, I did not use their service and wasted my time. Never want to use any deals with LS again. LS refund policy is complex. Unhappy customer.

Date of experience: August 27, 2014
Australia
2 reviews
5 helpful votes
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Definitely a lack of service when dealing with this organisation. They have lost a customer here due to a lack of response to enquiries about their "interpretation" of their me+3 deal. An absolute SCAM as far as I have experienced.

Date of experience: August 17, 2014
Australia
1 review
1 helpful vote
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I have ordered 3 products. 336 Finish Dishwasher tablets. A Clever Cover for the clothesline and a Babybliss Pro 2 Volare hairdryer (salon quality). I received each item within the time frames they advertised and am very happy with my purchases.
One minor problem was that they send a Shipping Confirmation when they have sent an item. I got the Shipping Confirmation for the first item received last. So initially I was expecting the Clever Cover to arrive first because I'd had confirmation of it being sent, but I received the dishwasher tablets first with no confirmation which finally came last. So apart from a bit of confusion all turned out well.
I have ordered a product today and which offered two different size options. I adjusted my choice to the bigger size and my hair type but when I pressed order now it defaulted back to the smaller size offer. I rang them and the lady said they would get back to me within 5 days to see if they can change the order to the other offer. We will see what happens!

Date of experience: August 16, 2014
Massachusetts
2 reviews
1 helpful vote
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This has never happened with Groupon. We will never trust Living Social again. We purchased a $79 window cleaning coupon from Luminous Shine, and were unable to schedule the cleaning throughout the promotional period. Luminous Shine phone lines were forwarded to a voicemail that acknowledged they were unable to answer and directed "living social coupon purchasers" to a second phone number at which the voice mail box was constantly full. The only time it was possible to reach Luminous Shine was after the Promotional deadline for the deal was past. At that point, Luminous Shine was unwilling to honor the promotional price but willing to apply the coupon price paid toward a window cleaning that was several hundred dollars more. This was an obvious scam and Living Social is now unwilling to refund the $79 we paid. Instead, Living Social offered us $15 toward a future Living Social deal... NEVER AGAIN. Beware of deals that look too good, the company's that offer them, and Living Social, who is willing to represent those companies.

Date of experience: August 13, 2014
GB
3 reviews
17 helpful votes
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They are $#*!ing bastard cheating people, my voucher did not come and when I contacted them they said the voucher expired and they refused to give me refund, I don't know how on earth such web site go unnoticed cheating people, they are not bothered about their one star rating, they are all fraudster and cheaters, not honest at all.

Date of experience: August 13, 2014
Australia
3 reviews
5 helpful votes
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WARNING!
August 11, 2014

WARNING! Don't buy from this place! EVERYTHING I HAVE BOUGHT FROM THEM HASNT BEEN ABLE TO BE REDEEMED!

Online course: code didn't work, company won't respond, living Social say it's not their problem

Day Spa: closed down, couldn't redeem, living social say it's not their problem

Restaurant Dinner: voucher not valid and they never had a deal with living social, living social say it's not their problem

Pet Product: email requesting an addition $13 for delivery, living social say it's not their problem

I've also been charged by them for items I didn't buy! Living social say I must have bought them and not their problem!

There have been too many issues to list! I CANT BELIEVE THEY HAVNT BEEN SHUT DOWN YET BUT ONLY A MATTER OF TIME!

DODGY COMPANY

Date of experience: August 10, 2014
Indiana
1 review
1 helpful vote
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Just got off the phone with someone who said his name was Isa Gani. He refused to refund money to me that was overcharged on my credit card bill because I had already redeemed the coupon! I had inquired with the service provider why my voucher was for $349.00 when I had agreed to pay $296.00 and he said that since the discount was from LivingSocial, they had to make the voucher for the amount that his firm's agreement was with LivingSocial which was $349.00. Made sense to me, so I went on my way... when I received my credit card bill it was for the $349.00 and not the $296.00. Called as soon as I received my credit card bill and was told they would not refund the money. On top of that, I asked to speak with someone higher up on the food chain, and he refused saying he would take total responsibility for LivingSocial and their refusal to refund any money to me. I agree with other complainants, Groupon is super understanding whenever there is a problem with any of their programs. They are quick to make amends things right with any of their customers. I have filed a complaint with the BBB and am going to refute the charges to my credit card company because companies that do business like this should be held accountable for their actions!

Date of experience: August 9, 2014
Florida
1 review
0 helpful votes
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I just want to start off by saying how dissatisfied and underwhelmed I was when I arrived to my hotel Barcelo in Los Cabos San Jose. We stayed at the same hotel a year ago and it was absolutly an amazing vacation we didn't leave the resort once. This is the same hotel company as the other and there is only 1 Barcelo in Cabo. When I asked customer service about the change apparently it happened 8 months ago that they moved a couple of buildings down. When I purchased this voucher I had the idea I was purchasing the same hotel that I stayed at Barcelo a year ago. It's on the same street and the photos online look exactly like the first hotel we stayed at a year ago but that's very deceiving. First off none of the waterfalls in the whole building worked. Our beach front ocean view was obstructed by construction everywhere. Our refrigerator did not work. There were cockroaches in the room and in the buffet area. The ac was barely blowing and we were just as hot inside as we were outside. When I went to customer service they just shrugged their shoulders. When I called living social from Mexico I was told I could get a 50 dollar credit. 50 dollars won't make a dent in the amount I paid for this whole vacation to be staying at a horrible disgusting hotel. I asked if I could at least get a cheaper hotel in the area to accommodate me for the my horrible experience and I was pretty much dismissed. I am so upset about this whole deal it was far from a vacation and I had to spend even more money to eat out because we didn't want to eat any of the roach infested food. All of the awards this hotel had showing in their lobby was from 2013 when they were at the other location. I've been using living social for a long time and have had nothing but great experiences until now. I'm very disappointed at how they handled my complaint and offered me 50 dollars In living social vouchers. After this I will never use living social again and I will spread the word by mouth and reviews. I'm very angry and upset that I waisted my money on a vacation that was far from feeling like a vacation. Not to mention I talked my friends into getting this voucher as well now I look like the fool for recommending such a terrible hotel.

Date of experience: August 5, 2014
Australia
1 review
1 helpful vote
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I purchased a shoe rack through Living Social from the company - Ez Innovations as a present for my wife. The product proved to be totally unfit for purpose. I contacted both organisations seeking a refund. Ez Innovations replied promising to get back to me. I assume this was an automated response. Living Social have refused to offer a refund or provide any assistance in resolving this issue.
I would advise anybody to be extremely careful when dealing with this organisation as they obviously do not vet the services or providers they have on their site. This could leave a person exposed to very dubious operators using this platform to move their inferior, defective and shoddy goods and services. Living Social strike me as a mercenary organisation with no regard for the customers using their service.

Date of experience: August 1, 2014
South Carolina
1 review
0 helpful votes
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My wife and I on separate occasions have had the same issue with Living Social. We decided to make a purchase and the purchase price on our bank statement is different than the price that was displayed and listed on the website. We've tried contacting Living Social by phone and email but with no success. Even though the difference in price was a total of $20.00, it needs to be addressed directly by Living Social.

Date of experience: July 28, 2014
Illinois
1 review
1 helpful vote
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They took my money and ran, no one can do anything about it, not my bank, not BBB. I would actually have to fly to Seattle from Chicago to take them to small claims court. Not worth my $127.

Date of experience: July 23, 2014
Georgia
1 review
0 helpful votes
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I booked a 3 day vacation at Legacy Resort in Kissimmee Florida with Living Social. They obviously do not check out their deals. Noisy people, rooms with cardboard walls, unruly kids. People at front desk were nice (of course they want to keep their jobs) First day there they tried to sell me a time share (NEVER get a time share at this place)
People at Living Social were very helpful booking the vacation for us unfortunately they do not know where they are sending you as it's evident they don't know the sites.
In short you get what you pay for.
Stay out of Kissimmee if at all possible it's an area that is on the downside.
As much as I hate to say it the best place to stay is on Disney property. You will pay a premium price but the people you'll meet are nothing like the ones you'll meet in Kissimmee spots.
Last time I ever go thru Living Social.

Date of experience: July 21, 2014
Washington
1 review
1 helpful vote
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For Valentines Day 2014, I received a voucher for Living Social to get my house cleaned. I tried for over a month to call the number given to schedule and received no call in return. I got through once to a human who promptly hung up when she realized why I called. Needless to say, I contacted Living Social who refused to refund my money but gave me a voucher to use somewhere else. I next attempted to use the voucher to get the air ducts in house cleaned (as this was the only service I saw any value you accept for restaurants which were on the the other side of the country. The original date agreed on (by the service call center) was canceled by the actual company who only cleans air ducts in my city on SUNDAYS. Okay, fine, I set it up for an inconvenient Sunday given no other option. And if you haven't guessed it already, they canceled after I had waited for someone to show for 1 hour and 45 minutes. I called Living Social once again to get my money back and was told again that they can only give me a voucher to use for one of their unusable services. Living Social, you win. You may have my money as I do not have the time to waste on this anymore. Well played Living Social, well played.

Date of experience: July 16, 2014
Florida
1 review
1 helpful vote
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Bought something 17 days ago, no delivery and can't get the vendor to respond. Got the autoresponder message 2 days ago and they would respond within 2 days. BS I have bought some things through Living Social with some success, but no more.

BEWARE of LIVING SOCIAL, great prices, but maybe no delivery.

Date of experience: July 16, 2014
GB
1 review
1 helpful vote
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Save yourself the displeasure in dealing with this bunch! As attractive as their offers look, that's as far as the pleasantness goes! Their customer service have a standard line, stating that they cannot tell you anything until 7 days after you have raised a query or complaint. They use suppliers that no one (not even themselves) can contact by telephone. An example; Love Bebe Shop!
My advise; unsubscribe from Living Social. Never use them.
Ps: the only reason I even added one star is that you have to select a star rating!

Date of experience: July 16, 2014

From the business

LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc.--via voucher. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed. To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". LivingSocial is a private company based in Washington DC and its shareholders include Amazon.com.


livingsocial.com
Founded in 2009
Washington, DC, United States