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LivingSocialReviews 1,490

1.6
livingsocial.com

LivingSocial Reviews Summary

LivingSocial has a rating of 1.6 stars from 1,490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LivingSocial most frequently mention customer service, credit card and fine print. LivingSocial ranks 251st among Daily Deals sites.

service
90
value
78
shipping
57
returns
66
quality
63
California
1 review
1 helpful vote
Follow Angela W.
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I just wanted to thank all of you for posting ur reviews about living social I was just getting ready to buy a deal for the first time and I thought I better check them out a little before I do and I'm so glad that I did you all saved my a lot of money and heartache. Thanks again reviews really do help people.

Date of experience: December 5, 2014
Australia
1 review
0 helpful votes
Follow R L.
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I bought a $129 end of lease voucher from Imaculate Bright Cleaning Service on Monday. I was very pleased that the lady on the phone could fit my cleaning job in during that same week. Although the appointment was an hour later than organised she rang to say her people were held up. Sam the man who did the job was very curtious explained what was agreed on and how long it would take. I was very impressed with the work that was done and have no reserations in commending this business on its service.

Date of experience: November 19, 2014
New Jersey
1 review
1 helpful vote
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Got upper and lower eyeliner done today by Hiyan Bitar, the owner of DermaCouture Permanent Cosmetics.
I was SO happy with the result that I've decided to get the brows done as well.
As per my wonderful experience, Hiyan is an exceptional professional dedicated to the customer. Precise application - even though my case was anything but easy.
Of course I spent substantially more than $99 that I paid for LivingSocial coupon (as I was not going to settle on a basic liner - upper or lower - with no "extras"), but considering the quality of service and the amount of time dedicated (entire workday for one customer in my case), I would say the pricing is VERY reasonable.
Thinking about the lip liner or perhaps full lips for the next time, and looking forward to my extra 20 minutes of sleep every morning!

Date of experience: November 15, 2014
Australia
1 review
1 helpful vote
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Tried contacting the vendor (PinkZebra Designs) via email, phone, text with no luck. Took my $100 and had a great time i guess.
Also all contact that was successfully made to Living Social just simply appears to be a delay/go away tactic.
REPORT to Fair Trading and lets stop the thousands of innocent people getting ripped off and filling these degenerates pockets with cash

Date of experience: November 11, 2014
Oregon
1 review
2 helpful votes
Follow Sue T.
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To all who have had a bad experience with Living Social: Place a complaint with the better business bureau and the attorney general of your state. If each person who has a bad experience writes, it gets noticed and they will investigate.

I ordered and paid for a 30" chain, but received a 24" chain. Tried to call the phone number on their website, but a recording comes on and instructs you to write via their website. Only two options are given: 1. Return the product and they will refund all but $7.99 for restocking (remember this is their error) 2. Receive Living social bucks. Wording at the bottom stated: " At this time we are not able to offer exchanges or replacements for Living Social Products".

Very poorly run company: my advice: DO NOT BUY ANYTHING FROM LIVING SOCIAL

Date of experience: November 6, 2014
Louisiana
1 review
2 helpful votes
Follow Gary K.
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I received a phone call from "Raymond" who told me he could offer FREE ADVERISING... his words were, "no cost to YOU!". The truth is that they require your business to discount
Through their membership. And I consider this as a COST TO ME! The pitch was an out
And out LIE! I emailed back and cancelled my appointment with Raymond and hope all
Other merchants don't have to go this far to discover there is a RAT in the details!
NO COST IS BALONEY!

Date of experience: October 29, 2014
Virginia
1 review
2 helpful votes
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Living Social are Rip Off Merchants!

I bought a 1 day dressmaking course ( http://www.thelondonsewingroom.co.uk)- the course was just a joke ran by a shoddy organisation. The instructor was unskilled, taught ridiculous techniques, the premises dire - an absolute waste of money and time. There were 3 of us attending the course and were in all agreement of this when we left!

When i complained to LS, they simply said thank you for your feedback, we are sorry you have had a poor experience please take this up with the merchant. I contacted the sewing room and just received petty, abusive and childish emails. When I contacted LS again their response was to say sorry we cannot give you a refund as you have used the voucher, well yes that's true but how else could i find out that the course was awful!

LESSON LEARNED - Will never use Living Social Deals again!

Date of experience: October 28, 2014
North Carolina
1 review
0 helpful votes
Follow Charles R.
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We purchased a Living Social cycling vacation with Battaglin Tours and it was farmed out to Ferritti Sports. Not at all what was promised. Living Social feels no responsibility to the switch. This was travel fraud. Living Social knows and feels no responsibility.
Just be aware that if you purchase a trip it just may not be with the company you sign on with.

Date of experience: October 27, 2014
Louisiana
1 review
1 helpful vote
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Bought two bracelets, Living Social reassured me after two weeks when I still had not received the bracelets to give Balla Bracelets a bit more time even after I pointed out that it was in direct opposition to their written policy and the previous phone calls I had already placed. 8 weeks later still no bracelet, they agreed to give me Living Social bucks which are worthless because i don't trust their merchants and they don't represent anything in my area. The closest thing is 260 miles away. I am out $50 and have nothing to show for it. They are awful and should be avoided at all costs. It was an expensive lesson but lesson learned. Living Social is awful, doesn't stand behind the offers and will give you the run around at any given opportunity.

Date of experience: October 23, 2014
Kentucky
1 review
5 helpful votes
Follow Sharon J.
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Living Social has burned me for the last time! Deceptive and ridiculous practices to lure you into the purchase and then once you've purchased……. Bada-bing…. They hit you with all the details that would have dissuaded you from purchasing in the first place! I purchased a NASCAR DRIVING EXPERIENCE for my hubby and when I went online to redeem, surprise surprise…. I could only book during May, July and August. But wait, that's not the bad part…. There are only two days in each MONTH you can book…. Friday or Saturday AND within those two days only FOUR time slots 8, 10, 12 & 2. Still not the worst part……The voucher user can only book the 8am time slot! In essence, I could choose 8 am for two days in each month! WHERE, I SAY WHERE, DID IT STATE THAT IN THE DEAL DETAILS? NOWHERE! I went online to try to redeem and come to find out Voucher purchasers can't book online anyway because of the restrictive time slots. Why don't they tell you those things?

Date of experience: October 22, 2014
Michigan
1 review
2 helpful votes
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I will never buy any coupon from livingsocial. I had a very bad experience with Detail City in Pontiac, Michigan. They had me dropped my car 10am. By 3pm when I checked with them it was not even started to wash it. The business owner was rude and unprofessional. He used foul languages toward me.

Date of experience: October 13, 2014
California
1 review
1 helpful vote
Follow R C.
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I had not been on living social for years but kept receiving email deals and viewing those deals. One day I received an email promoting a deal on tickets. The membership prove was good so I thought why not? I clicked on it and it showed a lesser price good for the balance of ten minutes and the clock was ticking. So I tried to log on but I couldn't due to inactivity. So I clicked on the reset password option and followed the instructions. Took about 3 min. I still should have time to catch the lesser price deal right?... Wrong. Living Social waited to send the email until the lesser price deal expired and then sent it so I had to pay the higher price. Those are just shady, gimmicky, greedy unethical marketing techniques. So I didn't purchase anything. Cost them all instead of just the discount difference. I would have purchase anyway but I won't be manipulated into paying more. Bad bad business marketing guys... Do you have a guy named Jim working ther? I used to work for a guy named Jim and this style of marketing has his name written all over it

Date of experience: October 11, 2014
GB
1 review
3 helpful votes
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Bought a tablet for £39 which I paid to Living Social. I paid £9.99 to the vendor for delivery. I emailed on a daily basis after two weeks had passed.
I was told it had been dispatched three times.
Living Social said the voucher had expired and they couldn't refund.
Absolute fraudsters. It is almost two months and no item or refund. They should not be allowed to trade

Date of experience: October 9, 2014
Canada
1 review
1 helpful vote
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Beware!
October 6, 2014

Beware! Once they got your money - forget about it. Yeah, yeah - disclaimers etc.
But is it ridiculous to expect your money back, if the merchant have not provided what is promised?
That is what happened to me: I have purchased a gift certificate for my spouse. He contacted the merchant, who didn't answer the phone for days, then booked event, then cancelled it, booked another date, promising to call and never did.
I bought it to please my husband, and he was not pleased anymore.
I called LivingSocial for help, which they promised, but never did. Then wrote a letter asking for refund - well... read the first line.
Will never use this service again.

Date of experience: October 6, 2014
Florida
2 reviews
21 helpful votes
Follow Diane N.
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MERCHANTS BEWARE AND CUSTOMERS PLEASE READ.
How this works. Merchants discount their products or services by 50%. So you pay 50.00 for a 100.00 item or service.
The merchant gets half, that is 25.00. Then fees get taken out so the merchant is left with 15.00 to 20.00.
As a merchant I want to say, all start out giving the same excellent service but after getting one cheap client after another who do not tip, show up late, do not return at full price the merchants get over it and do not want these kind of clients.
Unfortunately most coupon buyers are bargain hunters and they look for next cheap deal so the merchants get screwed doing business for no money.
I read all reviews and most complain about the merchant and that is not fair. Most couponers do not tip and do not return. It is ALWAYS at a loss to the small business. THEY DID IT FOR REPEAT BUSINESS AS PROMISED BY LS. Yet that never happens.
The merchant feels rip-offed and the customer feels ripped off because people are not aware of what LS does. LS gets all the money and customers complain about the merchants, and that is why you have so many merchants who do not want you in their businesses again. There are many who have gone out of business because of these deals.
TIP- If you want to get a good deal, call the business direct and ask. Most would rather give you half off or some kind of discount and get all the money than get 25% that they get through LS. Consumers need to wise up!

Date of experience: October 4, 2014
Florida
3 reviews
3 helpful votes
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I purchase a set of sheets from living social they delivered it to a different address and will not refund me my money I did not receive my item:{ Living Social sucks:{

Date of experience: October 3, 2014
New Jersey
2 reviews
3 helpful votes
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Ok, I bought a Living Social Oprah experience for $999 based upon a post on the Oprah website to send her in Newark. The experience advertised floor seats, facing the stage in the thick of the action with Oprah. I found out when I arrived that I was NOT on the floor but 17 rows up in Sec 9. I was not facing the stage either, but on the side. I called Living Social from the event as the women next to me in line told me she complained to Living Social and was issued a $300 refund. The customer service rep, Loretta told me that they would take my issue to the Oprah rep at Living Social and resolve it so everyone got an equal refund. They stated an answer would be provided in 24 hrs. I received a call back 4 days later telling me to call Living Social. I did and was told I would be issued $100 in Living Social bucks for future deals, no refunds... this is false advertising and blatantly unfair since I know people at the event received refunds. Do not throw your money away using Living Social. You will not get what you paid for and they do not care about customer service. I am posting this on the Oprah web site and complaining to the BBB. Ridiculous and basically theft of services.

Date of experience: October 1, 2014
Ireland
1 review
1 helpful vote
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I recently bought a coupon from living social. The coupon price was asked from the living social itself and delivery charges to the respective company, www.GroundLevel.co.uk. I'm always afraid of spending online, and as expected, never received my product nor the refund and nobody answers the phone or email on both sides. Beware!

Date of experience: September 30, 2014
Washington
1 review
1 helpful vote
Follow LAMBERT S.
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This company was ok at first but now it has allowed some junkies from all over the world I mean Chinese mostly they will sell item on here indicating that it ships from somewhere in US as soon as they get your money you will see that item no longer exist and marked redeemed by you.
This has happened to me twice no more I ain't gonna buy from them again forever.
Unless if a pig will fly in my presence then I will buy using LIVING SOCIAL.
Scam.

Date of experience: September 28, 2014
GB
1 review
3 helpful votes
Follow Sue J.
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How do they get away with it? We have consumer rights and trading standards yet this website can screw and swindle people blatantly. I purchased a deal for a meal at an Indian Restaurant yet when I clickef My Vouchers Id apparently used it! Ive emailed their customer service team twice and waiting for a reply.My voucher conveniently runs out Sept28. Dont let them swindle you keep away!

Date of experience: September 23, 2014

From the business

LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc.--via voucher. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed. To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". LivingSocial is a private company based in Washington DC and its shareholders include Amazon.com.


livingsocial.com
Founded in 2009
Washington, DC, United States