LivingSocialReviews 1,490

On the website I clicked on three offers in which I was interested and, although I didn't input the delivery details as I decided that I wouldn't continue with my order, I was anyway charged for these item! I noticed this only by chance when I checked my credit card statement, so, knowing that I've done this before, I checked my account details and discovered that I'd done it twice in the summer of 2014. I rang the company to see if I could get a refund for items not received I was told "No", but was able to cancel this month's transactions. It was pointed out to me that two companies were involved and I replied that this wasn't where my issue lay, but in the fact that nowhere did I see information that informed me that if I clicked on an order that I would be charged, whether I want the item or not. Other websites allow you to review your order before finally placing it. However, if this disreputable company used this system they wouldn't be able to fraudently benefit from unsuspecting people like me who don't always check their bank statements in time for a refund!

I have informed living social that they have a will writing business in the south, advertising that is also operating as a financial advisor. He has lost a lot of money for a lot of people, but they ignore me when I emailed and told them and also I have seen one of their sales ladies face to face and she assured me something would be done, they completely ignored me they still keep him on there so please be aware as anyone can advertise with them even crooks that are there to steal your money

These are very poorly made and a very rough finish on them. Ordered a set and paid postage to the Supplier separately. Items arrived with broken screws, and when put together so poor that if you had hot fat or water, handle would not hold any weight. I have been told I need to send them back to Supplier and pay postage again. Contract is with Living Deals but they pass the onus onto me the Customer to sort it out. I will not use this site again.

I've been a loyal customer for years. The other day I went to book a hotel for Las Vegas and the next day it was cancelled for some reason. Called Livingsocial, they said it was a problem with my card. So I used a different card and tried again, same thing happened. I called again, got someone else who asked me to try buying it (AGAIN). She said it went through but I received no confirmation for it. She insisted that it went through, but as soon as I got of the phone with her, I got an email that it was cancelled. I called back, spoke with a supervisor who said it's a problem with the hotel. That's all he could tell me. Couldn't give me a direct number to call him back. He said he would try to figure it out and promised to call me back by 4pm the next day. I didn't really want to wait but I figured he was putting effort into it so I'd give it once last try. Of course, he didn't call me back. So now I'm stuck with no hotel 2 weeks away from the trip and $200 worth of livingsocial "deal bucks" that I never intend on using. The worst service I've ever had in my life. Hello Groupon!

I called Living Social this morning, to review an order with customer service. I spoke with Aaron in the customer service dept. He provided me with outstanding customer service. He was well spoken, had an excellent Knowledge of products and vendors. He also had great voice inflection and tone during the conversation. It made for a very pleasant call. My calls are always handled promptly and any issues are always resolved. Today, Aaron took excellent care of me. I am a very happy Living Social customer and am happy to recommend them on a regular basis.

I received an item from a company that was different than I thought it would be. I did not read the measurements on the item and so the error was on my part. I wanted to return it. Living Social said to "go ahead and keep the item" and they refunded my money. I was asked if I wanted the money refunded to my credit card or my Living Social account. I opted for my account to be refunded. This was taken care of within 5 minutes.

My opinion, as an experienced customer service representative, who has worked in a wide-range of scenarios with customers, is that customers are willing to provide negative feedbacK, as is their responsibity and right. However, on the flipside, leaving positive feedback doesn't take place as often. As a customer, I expect excellent quality of product and customer service. I receive both from Living Social!

Disappointed with refund policy
I purchased a phone holder and had to pay postage direct to aven Republic
The item was broken so living social did refund the cost of product but the supplier did not refund cost of postage, so I paid postage to receive faulty goods and contacting living social is ajoke

Bought a service deal and made an appointment. The company never showed up and then their website stopped working (so it seems they were out of business). LivingSocial took over a week to issue a refund and I had to make multiple calls to them. The problem is that the certificate was marked as redeemed. Living Social allows merchants to mark certificates as redeemed when an appointment is made not when the service is actually performed.