Overview
LiveCareer has a rating of 3.8 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
My experience with LiveCareer was excellent. They made it easy for me to create a crisp and professional-looking resume. I continued into the paid subscription so I could utilize some of the additional benefits. I felt more confident going on interviews after having my resume updated and re-worked. Within two weeks, I found a good job and called to cancel my subscription. Customer service was great and discontinued my paid membership right-away with no problems. My resume is still on the site and I can use their basic services for free anytime I want to! So worth it!
I had the pleasure of chatting with Maria as she assisted me in cancelling my subscription. She was quite persistent in offering an extended premium service for $4.95 as a safe guard incase my current career plans fell through. I unfortunately declined, but she was very pleasant and courteous the entire time. I will definitely revisit LiveCareer because of her customer service!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Biggest scam going, same deal as everybody else paid$2.95 for resume templates for two weeks, then had $37.05 stolen from my a/c just spoke to my bank and I have to shut my a/c to fully protect myself from them. Same deal not working left me with 48 cents. Do not use this site they are thieves,
Pat O
Dear Pat,
Thank you for your comments.
Pat, we take great care in letting our customers know what they are subscribing to, it is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We also provide many ways in which you can cancel. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-855-213-0348, by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
We would appreciate if you would call our customer service anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
LiveCareer
This was a great website recommended to me by my mom. I did the 2 week trial and updated my resume using different formats and really liked how it plugged in and you could edit from there. I will recommend LiveCareer to anyone looking to update their resume or get ideas on how to. Thanks again!
Hi Amanda S.,
We are happy that you enjoyed the site. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
LiveCareer has been very helpful in landing me job interviews and helping me overlook my resume and find mistakes that I normally would've missed. LiveCareer has helped me make the transition from one career path to another with little to no difficulty. Thank you so much! I would recommend this site to all of my family members and friends.
Hi Kelly K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
I believed that i cancelled this subscription months ago to then discover they are taking money from my card every month. It appears that i got the same response as everyone else which was we apologise but NO you cannot have a refund. When the adviser no longer wanted to discuss it, i was cut off. I am disgusted!
Greetings Mandy, we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
When I needed to contact support about my account, Carla was incredibly helpful and kind. She helped me resolve my issue with professionalism and genuine kindness. She was great and I would highly recommend using this site, they also have the best resume builder, which is truly amazing because the formatting is so flexible and adaptive.
Hi, Rich
Thank you for sharing your experience with Carla, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I signed up to create one cover letter last February. I thought the service was free, or at most a few dollars... to make ONE cover letter. I just today realized that this site has taken $40 from me each month for the past 11 months... (I have a lot of payments coming in and out of this account all the time so it was easy to miss). $440 later and I had NO idea that I had signed up for a monthly service, I never would have agreed to pay $40 per month for a service that I needed only one time. Total scam, do not use this website unless you want to lose some of your hard-earned cash like I did. I also did not receive any receipts or email reminders (maybe they went straight to junk mail?) or anything like that. I had one email from when I first signed up, telling me about my "free" account.
Hi Erin J.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I got a nice template for a cover letter and paid only 1.95, but to do so, I had to first subscribe to their free trial which is free for the first 14 days. Then they charge you 19.95! I called to cancel and got my money back. I told them that a payment reminder would have been good. They said they sent one, but I don't remember seeing it. I'm giving this website 4 stars for the cover letter, but I'll give them just one star if I could for the deceptive billing system they have.
Hi Edmundo,
Thank you for your feedback and for sharing your experience with us
Wrote them an email saying that I want to cancel my subscription and refund nearly £100, replied with we can't find your email on our system, gave them my details, suprise suprise no reply. That was 3 days ago, sent another email still no reply. The only everyone seems to get a reply is by posting a review here! Word of advice to anyone who is considering using them, don't touch them!
We apologize that you had this experience with our service Christian L. We are committed in providing great customer care. We have sent you a private message so we can revise your account once more and assist you on the concerns you may have on your account. Looking forward to helping you achieve a timely resolution.
Best regards,
LiveCareer
Andrea work number 9332 was so helpful with a need of a quick refund due to my own mistake! He took the time to listen to my reason and understood my problem! I will for sure use this service again in the future because of him. Like dealing with real people and not machines or people that are just as bad as machines! He is a wonderful team member for Live Career!
Hi Ashley G.,
We are glad that you found Andrea helpful. Thanks for expressing your gratitude to one of our representatives. We wish you all the best in your career!
Best regards,
Anna
LiveCareer
Same thing as the others. You sign up for the $1.95 and they charge you $40 a month. I also noticed on their live chat I didn't mention the reason why I was cancelling but they had an automated response that they DID in fact tell you in the fine print that they would be charging you monthly. That points to the fact that this company lives off the couple of charges they get from customers before that customer notices and cancels. Horrible business practice that should be illegal
Hi Richard M.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Needed to find the info for my account (for my daughter's resume) after some time of not logging onto the site. Used Live Chat and Gustavo was my contact. It took several minutes - close to 30 for him to hunt down and locate my information because I only had very basic info available. I didn't even have the correct email address. He was very pleasant, diligent, and helpful throughout the process. And he found it and got me into my account with just a few questions and answers from me. :)
Hi Kathryn:
We are happy to know that Gustavo was able to help you out. Thank you for the awesome feedback. We are thrilled to receive this kind of review and are committed to providing excellent customer service. Please feel free to contact us if you have any questions or comments in the future.
Best Regards,
LiveCareer
I just want to thank LiveCareer with a big thumbs up from me. Not only was the site easy to use and to navigate I was able to completely change my resume in no time at all. Being unemployed at the time I felt it was very important to change my resumes' look and feel and this site made that very easily done.
I have since gotten many hits on my new resume, including interviews and several job offers. The Q&A Interview section on the site really helped me to prepare for questions and best practices during my interviews. Again thank you LiveCareer I will definitely be recommending your services to other friends and colleagues.
Hi Keith J.,
Congratulations on your new job! We always love to hear our customer’s success stories. We wish you all the best!
Best regards,
Anna
LiveCareer
I am so tired of people and their hidden fees, just make it known to consumers up front without any hidden clauses, fees, etc. Just a waist of time. You can see that you don't even get a sum or total until the very end of building your resume.
Hi S R.,
We apologize for any confusion this may have caused. We’re sorry to hear that your experience with us left you wanting more. Feel free to contact us if you have any further questions or concerns regarding our service.
Thank you.
I wish there was an option for less than 1 star for this company.
When you sign up, they tell you it's a monthly fee of $19.95 which I was ok with as I am actually in need of constant resume updating for both my boyfriend and I. What they don't tell you is that even if you choose to not get the extra Resume Review product, an additional $19.95 charge, that they still charge you for it. I called and emailed in, as well used their online chat option, and still was not able to get this unauthorized, fraudulent charge refunded. I kept getting told a "Professional Services" department would call or email me within 24-48 hours and still have yet to hear from them. They then cancelled my subscription as a "courtesy" when I actually wanted to keep it. It's incredible that they are able to keep customers when they literally steal your money for services you specifically request to not have and then refuse to contact you back.
We’re sorry that you had this experience, Leann. We take all feedback very seriously and we’re more than willing to assist you with your situation. Please contact us at Social@LiveCareer.com. With your reply, we would appreciate it if you could include the email address you used to create your account with us or the account ID so we can locate your information. Thank you!
Live Career gets you to build a resume on their site then at the point of finalisation advise a payment of $2-95 is needed to download the resume with a monthly subscription of around $35. When you ask them they say its ok we will cancel your subscription so you will only pay the small fee once. Thats all good but then when you download the document it is that formatted you need to be a genius to make any amendments outside their system. They say just use our system to make changes but when you do it never comes out how you expect, then they advised me that they would fix it within 15 minutes, that was about an hour ago and now guess what, the live chat has shut down. What a scam.
Hello Leon,
We apologize if you experienced errors in formatting. We are aware of the issue we had while you were chatting with our representative and if your resume still is not formatted to your satisfaction, please call us at our customer service department at 1-888-816-0576 where we are open 18 hours a day, 7 days a week and one of our representatives can help you retrieve a clean version of your resume. You can also reach us by e-mail at customerservice@livecareer.com.
Thank you so much for writing.
SCAM! I am very good about reading the fine print or so I thought and looked at credit card and had 4 months of charges for $34.95. I called them and they then did cancel it, but would not give me back the money from the charges because i didn't' not cancel it! If it says so much for 14 days then that is all you should be charged! Bunch of CRAP!
Karla Lane
Dear Karla,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel. It is stated in bold and clear print under the details of the subscription options in bullet form. Aside from these details, we also send a payment confirmation to the e-mail address that you’ve used to sign up, stating the amount of what you have subscribed for and the date of the auto-renewal.
Karla, we make cancelling really easy as we give 4 ways to cancel a subscription if service is no longer be needed: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
If you have any questions regarding your subscription feel free to contact us again.
Best regards,
LiveCareer
The GUI version in the resume editor does not fully represent the actual layout in terms of spacing and line breaks. It takes quite a bit of tweaking to make it look good in a PDF. Also, I do not like that I am forced to always put month and year when year would suffice. But those are things I can fix in an intermediate step. Overall, I am happy with this site. :)
We’ve taken note of your feedback and it’s much appreciated, Rolf. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
I used the service just to produce a CV for my 16 year old daughter and paid the one off fee. Only to discover a monthly payment to be taken out which I did not see coming and can not see an e-mail confirming this.
Be careful when using them. They are apparently transparent and clear in the pricing - I do no think so...
Hi John,
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Anthony B.,
Congratulations on the new job! We are so happy that we were able to assist you create a job-winning resume! Best of luck in your new position.
Best regards,
Anna
LiveCareer