I wish there was an option for less than 1 star for this company.
When you sign up, they tell you it's a monthly fee of $19.95 which I was ok with as I am actually in need of constant resume updating for both my boyfriend and I. What they don't tell you is that even if you choose to not get the extra Resume Review product, an additional $19.95 charge, that they still charge you for it. I called and emailed in, as well used their online chat option, and still was not able to get this unauthorized, fraudulent charge refunded. I kept getting told a "Professional Services" department would call or email me within 24-48 hours and still have yet to hear from them. They then cancelled my subscription as a "courtesy" when I actually wanted to keep it. It's incredible that they are able to keep customers when they literally steal your money for services you specifically request to not have and then refuse to contact you back.
We’re sorry that you had this experience, Leann. We take all feedback very seriously and we’re more than willing to assist you with your situation. Please contact us at Social@LiveCareer.com. With your reply, we would appreciate it if you could include the email address you used to create your account with us or the account ID so we can locate your information. Thank you!