Overview
LiveCareer has a rating of 3.8 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 3rd among Career Advice sites.
Excellent format moving through each step of setting up the resume with ease. Really appreciated the starred 'professional recommendations' in each section where I had the option to write whatever. Awesome program.
I signed up for the two week free trial period. I used it to my advantage, creating resumes and cover letters and downloading all of them to my computer. It's a great service. They give you "power" phrases and words to go with the appropriate experience on your resume. I also love the layouts and the ways you can modify them.
I was also sent email notifications updating me on job searches that I didn't even know was available through LiveCareer. I only signed up for the site to use the resume builder, not for job searches, but it's an extra tool that someone could find useful. In the end, I found a job, so I guess LiveCareer served its purpose. Cancellation was easy, it just took a phone call, and my experience overall was A-Okay!
Hi Dave:
Congratulations! We are so glad to hear that you were able to find a job. Thank you for this wonderful review and we wish you the best of luck in your new job!
Best Regards,
LiveCareer
I just used the free trial once but I could see that they have a very good service that can help you to build resumes with a easy interface and helpful content suggestions. My problem was only that I was looking for a resume builder for a assignment in college. I picked the 14 days free trial, however after those 14 days they started automatically taking money from my banking account for 6 months, I just noticed it now. The problem was they didn't send any email warning me that they would start the monthly service of $ 39.80. They were good to refund 3 payments only.
Hi Victor, thank you for taking the time to review our services. These type of feedback makes us change the way we do things for you, we really appreciate it. If you need anything else, just contact us, we’re here for you. Thanks!
This is a good service however the only gripe I have is that it said at the beginning it was free but when I created my lovely cover letter it would not let me send it without paying the small fee. All in all some people are willing and able to pay the membership fees but I am not at this time however for those who can I think they will like the resumes and cover letters that they can create. Also the live customer service is great for any problems one may experience.
Hi Carmen N.,
We are happy that you liked our site and had a good experience with our customer service.
We are very committed to providing great customer service and customer satisfaction. Your feedback will be forwarded to our Marketing Team.
We wish you career success!
Best regards,
Anna
LiveCareer
Since I'm based out of US, and this company primarily deal with customers of US, hence this service was of no use to me. Hence I contacted them through the live chat. Patric did an excellent job and really helped me out! Seeing my situation, he even initiated a full 100% refund. Nice job sir, kudos to you and your team!
Hi Asif,
We are thrilled that you were delighted with how Patric was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
I just finished relocating and haven't updated my resume in 8 year. The workplace has changed since I've needed to submit a resume. I was happy to have the help of L. C. It was easy and fill in form no need to start from scratch and deal with all the formatting. So many choices with current terminology. Thanks Live career
Hi Moeses S.,
You are most welcome! We are glad that we were able to assist and make it easy for you. We wish you all the best.
Best regards,
Anna
LiveCareer
Ms "*******@livecareer.com", listen to this, as this is just a follow-up from my first review. Quite despicable to know that after reviewing more than a dozen of complaints, your company has not been able to curb the pattern to trick your unsuspecting customers. Why did you not redesign the online auto-renewal system so that your clients will not be trapped again to the the same, sorry to say this, scam? Wake up people!
My remaining effort now is to retrieve the money you took from my account. Period!
Hi Jerry T.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
It's a matter of policy for not providing the last name, mostly just like other companies who follow corporate rules. However, we are allowed to give out the first name and employee ID for reference. LiveCareer is a Resume Builder site, and an online transaction. For customers who are interested with the service to print, email and download the resume or cover letter created on site, those information are required to process a payment. However, if customers just want to create a free account we only need the email address and account holder’s name.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
LiveCareer.com word-for-word has my resume advertised on their website. I never authorized them to do so and they never informed me it would posted - I flatly would have declined. It's intrusive and unsettling seeing it up there. Very deceptive practices. I've asked them to take it down. I was told it would be taken down in 5 days. Friday made the 5th day. If it isn't taken down next week I'll be reporting them to everyone I can think of.
Hey P. D,
Thank you for sharing your experience with us, and we'll make sure to remove your resume as you requested. However, here’s some information (Stated in our Terms and Conditions of LiveCareer) which we hope will clarify your concern:
16. User Content.
Subject to Section 17 below, your account information, resume, career history, educational history, reviews, responses, profile entries, posts, questions, career materials or any other information you provide on or through the Site or that we may create for you may not be able to be deleted once uploaded. For some of our features, other members may be able to request email notifications of your new public content or publish their own comments to your comments. We may use the public content to develop products, make connections with potential employers, personalize site views, market products or identify or feature popular members. By posting or uploading any content to this Site, including personal account information and resume information and/or providing any communication or material to Provider (“User Content”), you automatically and irrevocably:
(a) Retain ownership of your User Content, and grant and assign to Provider and any employer to which your User Content is provided a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to any and all rights in the User Content including without limitation all copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, publishing and/or other exploitation by Provider and/or by any person authorized by Provider, by any means and in all media now known or hereafter devised, without payment or other reference to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity;
(b) Waive all moral rights in the User Content which may be available to you in any part of the world and confirm that no such rights have been asserted.
If you have any questions, feel free to contact us at 800-652-8430. https://www.livecareer.com/contact-us
I wanted a 14 day trial, paid about $7 to write a cover letter back in September 2014.
I noticed on my march 2015 credit card bill, a charge of $39.80 RENEWAL. I never set up any automatic payments of any kind, period!
I called, they would only give me $19.90 refund. But then I noticed on my April bill another $39.80 By the time I seen the first charge, they had already charged my card with another monthly bill.
What an expensive cover letter! Never Again.
Jeff, Buffalo NY
Hi Jeff S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. However, I would like to check your account. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I gave them my credit card information, just so i can print off my resume after using their "free" resume builder. Turns out i had to pay them a small fee of $1.99 which i did. I checked my credit card statement and they have deducted just over $250. I tried to email them, no reply. Just an automated email saying they will get back to me within 48 hours. Its been 2 weeks now. I am lost. I don't recommend this site. I don't have a job and I cannot afford much this christmas.
Greetings Justauzer S, I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can check you inbox, I have send you a private message to assist you directly as soon as posible.
Christopher was professional, friendly and knowledgeable! He fixed my issues in no time and was pleasant and made me feel like his good friend. I highly recommend this site for all your resume needs, especially if they are all as super as Christopher! Thank YOU!
Hi Onorina,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Christopher was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Used this site after looking over a number of similar offerings; very pleased with the product and particularly the level of support & customer service, which is not always the case with web based operations. If you are looking for an easy to use CV & covering letter creation service give this one a try...
Hi Gary,
We are excited that you were pleased with our service and with our customer service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Their resume service was advertised as 1.95. Only after I paid I realized I had subscribed to their service. They do inform you on your receipt after you pay, only it's hidden under a bunch of mumbo jumbo and very easy to miss. I noticed later that my card had been charged $39 not to mention a foreign transaction fee. I cancelled subscription online and called for a refund but was on hold for half an hour. I will call again later and update my review.
Greetings I r, I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
It lets you think you're getting a free resume template but makes you pay at the end to get it. Had trouble with it printing correctly and uploading to an application website. I don't advise using it. Does have nice templates.
Hi Carol M.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
With regard to the printing issues, it is advisable to download it in PDF or MS Word format, save it on your computer, then print it directly from there. For uploading to an application website, some sites would prefer it in plain text format only.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
The software that they use to walk you through the cover letter building process is very nicely done. Unfortunately, they lead you to believe that the service is initially free until you have spent all the time building your document. Once it is finished you realized that you are locked out of actually using it unless you sign up for a recurring payment of $40 per month, which they sneakily phrase as $10 per week. That idea that someone would pay $40 per month to store a resume or cover letter is just absurd with so many actually free alternatives. It's a shame to see an admittedly good product ruined by shading business practices.
Dear Eric,
Thanks for your comments and we appreciate your feedback.
On our site our free account gives you the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters for every job that you will apply to. You can email, print and download unlimited resume and cover letters for your desired jobs and store it onto your computer. If you think a monthly subscription is not suitable for you, you can always cancel at any time. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings, if service is no longer needed.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Roberto E. Provided excellent customer service. He resolved an issue with billing that I was most upset about. It is helpful that you keep an account or record of your chat sessions with Live Career to provide support to your claims.
Hi Nicol:
Thank you for you adjective review! We are glad to hear that Roberto was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
The resume templates were alright, but was charged $46 to use them because of their auto renew feature. Contacted to cancel service and get a refund, as I didn`t have any further need of the site and wont be needing any of the other features they offer, and was told it was a `valid`charge.
Overall, wish I`d used a different site. That`s an inordinate amount of money to download your resume. Perhaps a billing method that focused on how people use the site, instead of how long it takes them to cancel their subscription might be a better business practice... But I guess that`s how they make their money.
Hi Kate H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I'm appalled that this company could be so unethical in stealing from me. I have messaged them several times to cancel payments. Cancelled my membership and an still getting money stolen out of my account. It's cost me hundreds. I signed up for a couple of dollars. They then took my information and started helping themselves to my account. I have little mouths to feed. Have now called up my bank to dispute it. And am inconveniently getting a new card to put a stop to this once and for all. Disgusted.
Hi Rachelle F.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Please make sure that you read any fine print that this LiveCareer site lists. I used the site to update a resume. I used their 14 day free membership, however after 14 days they automatically begin charging you $39.80/month. This was not made clear in my online interaction with the site. I used their resource one time. I ended up paying almost $120 to access the site once. When I contacted the site they cancelled the membership but then provided no refund. I contacted them again and only after pushing them they offered to refund 2 of the 3 months they charged me. Therefore I paid $39.80 for a resume. I would advise that there are better resources that do not have hidden charges. Use this site with caution.
Hi Sarah,
Thanks for sharing. We are very sorry that you feel this way about our membership options At LiveCareer, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience. Shortly, you will receive a direct message, so we can better assist and look in to this situation and help you with any pending issue.
Best Regards,
LiveCareer
This service never fails to provide excellent services with such a user friendly website. For first time resume writers, or for someone who does not write many resumes, you wont have to with this service. You will most likely get the job with such a clean template, and if not, it saves everything on the website. I'm also a huge fan that they do not spam my email 3 times a day like many services. I will recommend this service to everyone I know due to the great quality for prices.
Hi Rich, Wow! Thank you for that outstanding review! We are happy to know that you really liked our services and would recommend our services to everyone, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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