Overview
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Helpful online tool to update the look of your resume depending on the type of position you are looking for and to give you hints with your cover letters too. Still takes time to imput the information but once you upload your information you can tweak as you wish and change the format instantly, saving you hours of formating time. If you want to save even more time, get the subscription so you can save all the different formats you want.
Josh listened to my issue and made the required changes to correct my profile. Very easy to work with. Many Thanks!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Good functional site. I found it to be fairly easy to navigate. I like the fact that though I am leaving, my information stays. Customer service was on point, friendly and able to assist me.
Hi Margo, thank you for that awesome review! We are happy to know that our customer care experts were able to help you out. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
I was not informed that a fee was involved prior to completing the resume. Not happy that I wasn't informed regardless of the cost. I thought I was choosing a free site. This site was not an option or donation. I could not get my information until I paid. Not happy about this. Athandra Joseph-Cravin
Hi Athandra,
We regret to hear that you did not enjoy your experience with us. If we may, the basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
I wish I had done my research before using this company. I purchased a resume for $1.95 and was charged a subscription fee of $40.00 of which I never wanted! I tried to cancel the membership and their customer service is RIDICULOUS! They cancelled the membership for me and told me that I wouldn't be charged any additional charges but that they would not credit me anything! I do not need the membership nor do I want it! This place is such a RIPOFF! I am DISGUSTED!
Hi Shirley G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I did not know its a paid website... really very disappointed,, first we need to make so much effort to make a resume and when u r suppose to download & save u people are asking for card details.
We regret to hear of your disappointment, Ravleen!
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
DO NOT TRUST THIS COMPANY. They will charge you for a service you don't even sign up for. There are free resources out there that are better than this website, which I used but somehow got scammed by this company. Their business model is to scam people and provide terrible service. I would not even have given them one star if I did have to
Hi Ross D.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
They are THIEVES. They put a fine print SCAM where they put in big letters "14 DAY TRIAL, $1.95" and then in fine print put "by paying for this trial you are allowing us to auto-renew you into $35 a month". OBVIOUSLY, their entire intention is to SCAM you. Who needs a subscription to a resume website? How often do you make a resume? SCAM. Sad, pathetic company that has to scam people out of money.
Dear Macy,
Thanks for your comments.
Our subscription prices and policy are not in “fine print”. It is clearly stipulated on our sales page and again, we give you this information on the payment confirmation email we sent upon purchase. We also provide many ways in which you can cancel. You can cancel by calling our customer service, by live chat or by e-mail. There is even a self-cancellation feature under “My Account” on our website if service is no longer needed.
Many of our customers keep their service active during their entire job search and a monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
Like other reviewers I was lured in with the promise of a "FREE" resume, then found out you must purchase access to be able to print or email it for $1.95. No problem, it seemed like a good deal... until it automatically bills you $40 per month without your knowledge! After 6 months of not knowing I finally figured out what was happening... asked for a refund and was able to only get the most recent month's charge back. Terrible business practice! I did not get the value for my $200 USD that paid them for sure!
Update: A company that is truly "committed to providing great customer service" would not allow so many of its customers to feel as if they were stolen from. Instead, a company "committed to providing great customer service" would be happy to provide a product/service for fair value. I would be happy to pay for a great resume builder. There is no need to lure people in and employ sneaky billing practices. I did not receive fair value for the amount I paid, period, and the attitude of the company is uncaring. Livecareer, I hope you enjoyed the $200 you got out of me. Apparently 18,981 people have viewed this review so far, so I think that the amount of money that you have probably lost from all of those who will now not use your services will far exceed the quick cash you made from me. I hope you choose to seriously evaluate your business model in the future and actually choose to provide that great customer service you speak of someday.
Hi TC.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The refund was given as courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Bet regards,
Anna
LiveCareer
THIS IS A TOTAL SCAM. THEY ONLY ADVISE YOU OF THE 14 DAY TRIAL THEN CHARGE YOUR ACCOUNT $39 AND THEN THEY CHARGED ME ANOTHER FEE WITHOUT MY CONSENT. I TRIED CHATTING WITH A REP AND THEY WERE OF NO HELP AND RUDE. PROBABLY THE WORST CUSTOMER SERVICE. I DO NOT RECOMMEND.
Greetings Jan L. I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I'm very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
Anna
LiveCareer
Fast, Efficient and Thorough. I enjoyed having the different options for templates, saving formats and the extras for my resume to be reviewed by a professional!
Thank you Live Career!
Hi Morgan S.,
We are so glad that you enjoyed our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
This is my second time using LiveCareer. I love how easy it is to create the perfect resume and cover letter. I will most definitely use LiveCareer again, if needed.
Hi Willene B.,
We are so happy that you loved our service. We wish you all the best!
Best regards,
Anna
LiveCareer
Cust. Serv rep was outstanding and his willingness to assist was above and beyond my expectations. He did an amazing job and would recommend your company solely because of him.
Hi Sierra,
We are excited that you were pleased with the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Very helpful with my situation. Knows how to listen very well & solve problems. Very pleasant experience didn't even take 5 minuets very good communication skills. Full of positive vibes.
Hi Angelina,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Great information to make sure resumes have key words needed to get the job. I'm going to try a few for certain jobs to see how it really works. Thanks!
Thank you for sharing your feedback and rating us five stars!
I used Livecareer as a platform to update my Resume and Cover Letter, I couldn't be more pleased with the service provided. I've told colleagues, friends and family to use Livecareer if and when they need to update their Resume.
Hi Joshua H.,
We are so happy that you found the site and service great. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
Well I actually signed up for a career test.
The email that I received from this site went straight into my junk folder.
Strike one. I never set up the filter for spam in this account so apparently hotmail decided that this site sends out spam.
Continuing with the process, it started asking about my education level.
Strike two. That information is on my resume so any business that gets my resume can have it. A job search site doesn't need it. I know, they need it to match you to jobs you're qualified for. Right. If I want to apply for a job as a CEO, I should be able to do that and I don't need a career site to tell me I can't.
Then comes the address, city, which it already picked out because it has my zip code, and phone number.
Strike three. Job sites that you register for on the internet, DON'T need your phone number, especially if they want to know your education level. Once again, that can be given to the prospective employer IF your resume gets that far.
And NEVER, NEVER, EVER give out your social security #. This site never asked for it so bear that in mind. This point I am making as you should never put that down on an job application, UNLESS you have interviewed and it is the only thing stopping you from getting hired. It is possible that your job app can be laying around and someone might find your information and use it. Next thing you know 27 credit cards and a mortgage have been taken out in your name.
It is also fair to note I did not take the career test. I didn't feel that livecareer.com needed my personal information for me to be able to take the test.
Have a nice day... :)
We appreciate you sharing your experience with us, Richard. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I initially signed up for the trial also and have been being charged for a FULL YR - this is my bad for not fine tooth combing my bill but i tried several times t contact them and nothing... Finally got through and they tried to UPSELL ME! Nightmare and waste of money!
Thank you for sharing your experience with us, Robin. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
They robbed me out of $70.00. And when I asked for a refund to a website I used once, the awful, incompetent computer representative signed off.
This website should shut down; they are thieves!
Dear Susanna,
Thank you for your comments. We also apologize for any inconvenience. Please contact us as soon as possible so that we may resolve this issue.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
You can't edit where the pages separate or change the font size. My resume on the "Executive" template looks broken up in the wrong places with no 1" header or footer. It's too crowded.
Thank you, Susan, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Catherine W.,
We are glad that you enjoyed our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer