Overview
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
BEWARE! I've asked them to cancel my account and was still charged this month. I haven't gotten anything resolved. I've called and been on hold for so long that I've had to hang up.
This site is so easy to use and guides you step by step in building a professional resume that will stand out from others. Very friendly service and help is just a call away!
Hi Robert S.,
We are glad that you found the site and service helpful. We wish you the best in your career search.
Bet regards,
Anna
LiveCareer
I have worked in the same job for 14 years and all of a sudden found myself forced to find another. This resume program was so simple and easy to use. I was very pleased with the results.
Hi Cynthia,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
We wish you the best in your job search.
Best Regards,
LiveCareer
I teach seniors in high school. This is a requirement every year and this builder is excellent. The students feel such pride when what they can do is written well and presented on paper.
We're thrilled to hear this and glad we are a big help, thank you for your feedback and for rating us five stars!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I spoke to Hector and he sorted out my query very quickly and painlessly.
I wish that I had been dealing with more people like him in the last few weeks when trying to sort out similar issues
Greetings Kieran N.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Iris (the lady I spoke with) was very well spoken, polite and very professional with handling my call.
I also like your service just don't need it no more as I have finished my c. V
Thank you
Hi Paris,
We're so pleased to hear that Iris helped you in a good and professional way! At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service and curriculum vitae builder. We wish you the best of luck on your job search!
Best regards,
LiveCareer
I used live career for a month and then unsubscribed but they still charge me $39.80 every month.It's been like this for 4 months now.No way to contact them.
Hi Amol K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
This site was easy to use and self explanitory, just be aware if you do not cancel within 14 days you will be auto billed for each following month at a much higher rate.
Hi Peter, thank you for taking the time to review our services. We are happy to know that you found our site to be easy to use. If you need anything else, just contact us, we’re here for you. Thanks!
David was polite and easy to understand. He did an outstanding job on promoting offers that LiveCareer had, unfortunately it wasn't what I was looking for. Keep up the good work.
Hi Kathy, Thank you for sharing your heart out about your experience. It is nice to know David resolved everything for you and that you had a hassle free process. Please feel free to contact us, if you need anything in the future. Thanks!
I used this site before and it was an awesome way to make a resume. Though I wanted to print out a resume months later and I was going to pay the $5 fee for another week, I was charged $34.50! SERIOUSLY? FOR ONE WEEK I PAID $35. These people are snakey and liars! DO NOT USE THEM! I cant not even begin to explain how furious I am. I cant stress enough how horrible and rude their customer service team is.
Dear Catelyn S,
Hi, work at LiveCareer. We apologize for the misunderstanding. The $ 4.95 is a one time trial price. It will no longer be available for returning user, but what we offer is $ 34.95 for a whole month and not just 1 week, which allows you not only to print, email and download, but you can also have the ability to post your resume to 90 job boards, which gives you better chances of landing a job.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Didn't like how the service gives you no notice for when they will draft your acct, now I have an overdraft from my bank, after I cancelled thanks live career...
Hi Alvin H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I did feel very satisfied with the customer service provided today. She was not able to get exactly what I needed done. But looked for a wprkpround and in the end it all turned out well!
Hi Christopher, thank you for taking the time to review our services. We are very glad to know our Customer Care Experts were able to help you out. If you need anything else, just contact us, we are here for you. Thanks!
You are at the top of the search bar for "FREE RESUMES".
After completing the whole thing to find I have to pay 3 dollars is not what I was looking for. Thanks for making me waste an hour of typing to pay $3 to not have to do it all over again
Hello, Elizabeth
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print, or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
THEY READ FROM A SCRIPT WHEN YOU CALL TO COMPLAIN. I CANCELLED MY SERVICE HOWEVER WAS CHARGED FOR 3 MORE MONTHS, ($200+)WHEN I FINALLY REALIZED THEY ONLY REFUNDED $29 - PRORATED! EVERY ANSWER SCRIPTED, EVERY WRITTEN APOLOGY ON LINE THE SAME-HEARTLESS
Hi Dana S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If we issue a prorated refund, it was processed as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account so we can resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It has always been good. I like the opportunity to have my resume looked and critiqued professionally.
The templates and lay-outs really give you a variety of looks for any job situations.
Great to hear! We're so grateful for your review!
We'll be within your reach to here to help you build a successful career. For the latest employment news and career management advice, follow us on: LinkedIn: https://www.linkedin.com/company/livecareer Facebook: https://www.facebook.com/LiveCareer Instagram: https://www.instagram.com/livecareer/ Pinterest: https://www.pinterest.com/livecareer/
Great site for helping me build my first resume. A couple of UI problems and I wasn't expecting to have to pay in order to download, but the price is reasonable.
Thank you for sharing your feedback and for giving us a great rating.
BEWARE of this site! Terrible business practice! This site comes up under "FREE RESUME TEMPLATES" and then after you work hard and create a resume, they require a nominal ($1.95) fee which seems fair... but they don't make it clear that there will be an ongoing $34.95 MONTHY charge! By the time I noticed this recurring charge, I spent over A HUNDRED DOLLARS for my resume.
As many people have commented, it is a misleading website- I am sure this billing practice is part of their business model. I feel like I've been TRICKED. And to top it off, they do their banking in Cyprus.
Dear Dana,
Thank you for your comments.
Our free trial account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a trial subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial.
Dana, regarding our recurring billing feature -- we make every effort to let our subscribers know of this auto-renewing feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
We are an international company serving people from all over the globe and we process payment through our e-commerce provider located in UK. We hate it that you feel like you are being tricked, as the actual purpose of our business is to assist people in finding great employment opportunities.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I got scammed and Live Career put my bank account in overdraft. I used this resume site to help me get a job but i lost money instead. I might end up homeless. I'm gonna kill myself
We appreciate you sharing your experience with us, Paul. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
THESE PEOPLE ARE OUT TO STEAL FROM YOU AND GIVE YOU NOTHING FOR YOUR MONEY. AS SOON AS I ASKED A QUESTION, THEY STARTED BEATING AROUND THE BUSH, WOULD NOT ANSWER AND KEPT TELLING ME I HAD TO PAY FIRST. NO RESUME, COULD NOT PRINT OR ACCESS RESUME THEY LET YOU CREATE. THEY DID NOTHING AND WERE GOING TO STEAL FROM ME BUT I REFUSED TO GIVE CREDIT CARD INFO. THEY DID GET PERSONAL INFO LIKE ADDRESS, PHONE, EMAIL AND MORE BUT NOT MONEY THANK GOD!
Greetings Linda S we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com as well you can check your inbox since I send you a private message to see if I can be of more assistant.
(further info)
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free just select in the format section plain text and you will have your information download to the computer for free. Our pay subscription give the user more benefits such as the resume builder, cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area, interview videos, career tests and more futures that the clients could see over the web page as well we do have other good offers for those client that want or need the service but at the moment could not afford the initial price for whatever reason, we are here to assist the clients if they request assistant as well we can discuss options in how they can stay with the service and suggest some other help to land the job that may be they are tying to seek.
Best Regards,
Live Career
LiveCareer's resume-builder is great, and the work saved makes it worth the $1.95. I feel they communicate the recurring charge well enough that you have only yourself to blame if you're surprised by it.
Where they slip up, however, is making cancellation easy. How on EARTH do you cancel it? For months, I'd been sending emails to the only customer service email I could find on the site... to no avail, while they're charging my card almost $30 per month.
BUT I was pleasantly surprised today to receive quick, easy, pleasant, and totally satisfactory customer service from representative David Bermudez today on the LiveChat. Without a hitch, I was able to both cancel my account and get a full refund all the way back to when I'd originally sent my first cancellation email. It was so quick that I was astonished - high-quality customer service like that is rare.
I also love how they don't just throw away your resumes & cover letters when you cancel the subscription. How not-spiteful and non-manipulative of them (which can also be rare).
Hi Merissa:
Thank you for this Outstanding review! We are thrilled to hear that you had a pleasant experience with our product and were able to create your resume. Also, thank you for your kind words about David we strive to provide the best experience with both our product and customer service and it makes us happy to hear feedback like this. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Lance W.,
I’m very sorry that you have had this experience with our service. Our record shows that the account has already been cancelled and refunded the amount of $38.00 on January 23. You'll see it on your bank statement within 2-3 business days. An email confirmation email has also been sent for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer