Overview
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Customer service experience was excellent the phone representative was extremely helpful. He explained ever well and made sure that he assisted
Me with what I needed.
WISH i HAD READ THE REVIEWS BEFORE DOING A CV FOR MY 16 YEAR OLD SON - £23.80 TAKEN FROM OUR ACCOUNT, AS OTHERS TOLD IT WAS IN THE TERMS AND CONDITIONS, REQUEST FOR A REFUND 'REFERRED TO THE REFUND DEPT FOR A DECISION IN 2 DAYS'!
AVOID THIS COMPANY AT ALL COSTS
We apologize for any inconveniences we do explain when you select our 14 days access period that after the 14 days it will auto enroll into the monthly service. It also explains you that you can cancel at any time. This alert is also given when the credit card information is requested where it explains that unless you cancel you authorize to charge you every four weeks at the current rate. Lastly when you finish enrolling you receive an e-mail explaining this as well.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly in a private message if you have any further issues or you can email us at customerservice@livecareer.com
Best regards,
LiveCareer
I have used LiveCareer twice now, user friendly, professional outcome every time, chat feature is a plus and great customer service! I highly suggest using LiveCareer.
Hi Kathy!
Thanks for the feedback, it's very important for us. We are thrilled that you were pleased with our service. We are committed to providing great customer service.
Ariel Cordero was very attentive and helping me cancelled my membership with Myperfectresume, he gave me options why I shouldnt cancel it and he was very helpful :) Thank you again for your great customer service. Good luck
- Yesenia Jaramillo
Hi Yesenia,
Thank you for sharing your experience with Ariel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I used LiveCareer one time and was willing to pay the small upfront fee of approximately $2.95. Six months later, I discovered that they had charged me $34.95 for the past six months. I had NO idea that this was happening or that I authorized this to be done. After several calls and emails, they refunded four months' worth of charges, but they refused to refund two months' worth. They claimed that they sent me a confirmation email, which they said had the terms, but I have absolutely no record of receiving it, and they were unable to produce a copy of it either. When Anna B. On here says that their terms are clear, she is not being truthful. They are NOT clear. They have a sneaky approach, called gray charging, wherein they bury the notification that they will be charging you additional fees in a plethora of fine print. Poor Anna B, she has got to have one of the most miserable jobs there is. Can you imagine spending your entire day telling people that the earth is flat when EVERYONE knows it isn't!? In my last email, I told LiveCareer that I would be sharing my experience with them on the Internet, and here I am, the first of many reviews I will be posting! And since my local tv news station's consumer protection department recommends also reporting shady sites like LiveCareer to the FTC, I will be doing that as well! The business plan of this company is to deceive people of money, and that's it! Look at the resources they have allotted to deal with the complaints - they have a representative responding to nearly every review posted on the Internet.
Dear Jennifer,
Thanks for your comments. We welcome all feedback from our customers.
Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, prior to purchase. We also he details of subscription in bullet form as well as in the confirmation email we sent automatically upon purchase. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings! If a request for cancellation is made there will be no charges that will be incurred.
Jennifer, an overwhelming majority of our subscribers are aware of the many ways to cancel their subscription, and do so in a timely manner. We are also not quite sure why you would allow a charge that you claim you know nothing about to continue to appear on your banking statement for a full six months without doing further research.
If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
This site is for those have never formatted a resume or cover letter. Trust me, you could goggle examples on the web and get the same info. Yes, I too was drawn in by the $1.95 (excuse me, what ended up $2.95) "try us" period. I began this pitiful experience on July 17th, cancelled on july 23rd. On Aug 10th I was charged $35.10. NICE! Live Career. Pat yourself on the back for another vicious scam. What I can't understand is how this company is allowed to continue this... Hopefully my bank dispute can end this. I really don't want to have start a legal action for continue abuse in my account.
PLEASE! DO NOT ENTER INTO ANY AGREEMENT WITH LIVE CAREER/MY PERFECT RESUME.
Hi Eva D.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
As many others have said, I thought I was paying for 14 days at 3.95 and that was it. I didn't see the fine print that it doesn't end it charges 34.95 with no notifications to your email after the initial 3.95. I am sorry to say, I thought it was a professional cost for my spouse (didn't recognize it) for several months before I realized what was happening. Tried to ask for refund(since I never went back on the site) of course they did not. So $140 for 1 page barely useable résumé and I am sick over the scam I just was a part of. (Oh and there is a foreign transaction charge so I am assuming this is an Indian site or some othe 3rd world country with no BBB consumer advocate to try and police the ripoff companies)
Hi Harry,
Thanks for your comments.
The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet point form as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer. With offices here in the United States, we are also a member of the Better Business Bureau.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
So helpful! I had to basically start my resume from scratch because i was finally changing my career choice after 13 years and it took me less than a few hours to complete it! Thank you!
Thank you for sharing your feedback and rating us five stars!
Very positive! I just used the template to put together ta resume for my wife. Found it very easy to use and customer service was great when I called with questions.
Hi Wayne S.,
We are so happy that we were able to assist you, and that you found the site easy and helpful. We wish your wife success in her job search.
Best regards,
Anna
LiveCareer
I am usually a pretty savvy on-line buyer, but I fell down on the job with this one. What the others have said is true, the resume builder on their site seems to work okay (not great, but okay), but when you download to your computer, the document is completely different looking and not suitable for use. STAY CLEAR OF THIS RIP-OFF!
We appreciate you sharing your experience with us, Debra. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Excellent tools and Juan Morales in Customer Support went above and beyond! I will recommend this service to any who are looking to make a resume, cover letter, and get hired!
Hi Jay,
Thank you so much for sharing your excellent experience with Juan and our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I needed a resume fast. The templates are easy to use and very helpful.
My only issue is with closing the account. Should be a little easier. Otherwise a great service.
Hi Stuart C.,
We are glad that you found the site helpful. We wish you all the best!
With regard to closing the account. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Best Regards,
Anna
LiveCareer
Representative kept trying to convince me to keep subscription, that was a little annoying after the first few nos... But eventually i got her to listen and she cancelled my subscription.
Hi Nora, thank you for that great feedback, we really appreciate it. Reviews like this one makes us change the way we do things. If you need anything else in the future, just contact us, we are here for you. Thanks!
I loved the way it was set up. It was so easy to plug in things from the side suggested colum related to my carreer. Multiple template availabe and easy to navigate them. Also easy to download and print.
Hi Rina D,
We are glad that you loved the site and the different templates. We wish you the best in your career search.
Best Regards,
Anna
LiveCareer
Customer Service was very helpful. He helped me get out of a subscription that apparently was being charged to my account. Very nice and accommodating.
Hi Hannah,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Nicole was really understanding and helpful. I have no reason to complain about the service I received because it was excellent. Merry Christmas in advance.
Hi Ejura,
Thank you for sharing your experience with Nicole; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Michelle was very helpful and understood exactly how to handle my situation, he reviewed account options as well as handled cancellation and refund, good job!
Hi matt a. We are committed to providing great customer service. Thanks for the feedback, is very important for us. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
I am a single mom, fighting cancer, and desperately needed a job. I used their services for ONE DAY - (then cancelled the contract with them - per the terms of the contract) and they STILL KEEP TAKING MONEY FROM MY ACCOUNT! It has been a NIGHTMARE trying to STOP THEM FROM STEALING MY MONEY! Word to the wise - whatever you do, DO NOT TRUST THESE SCAM ARTISTS!
It has cost me HUNDREDS OF DOLLARS - for one short resume?!
We appreciate you sharing your experience with us, Mary. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
This is my 3rd time using Live Career. The 1st was ok as I am a little slow on a computer, the 2nd was better as I got more familiar, well this 3rd time I truly took my time on all the words and used the tips and 1 week later I can finally say I have a job. This 3rd time I did the cover letter too and I guess that really helped.
Thanks Again
Happy User
Hi Catherine A.,
Congratulations on your new job! We are so happy that you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
LiveCareer
This service steals your information, keeps uploading your resume in different forms, you contact support and nothing is resolved or is taken down and then posted at a later time. IF you DO NOT WANT your personal information displayed I highly recommend that you do not use this service as your private information will be posted and top of any google search regardless of whether your account was private or set to not display said information to the public. I have contacted and worked with support countless times, but without any real care or attention to the serious issue at hand. DO NOT USE THEM!
Hello, Sarah. Our sincerest apologies for the negative experience that you had with our Customer Service Team, we realized that it was unmannerly in solving your query, and we completely understand your frustration.
We always pride ourselves on giving 100% every day to ensure that each of our customer’s needs is being met, and we know that we have let you down, and for that, we’re very sorry. We do our best to train our agents on how to properly handle each case, including how to escalate problems that they’re unable to assist with, sadly your concern was not handled properly, and we are going to take the necessary steps to ensure that this situation does not repeat itself.
With this in mind, we’re thankful for bringing this issue to our attention, as we’re always looking for ways to better our service, and your feedback is an invaluable part of that process. If you still need help with your inquiry please do not hesitate to contact us directly and request to speak with a supervisor, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.livecareer.com/contact-us
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Darnisha,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.