Overview
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
It helped relive the stress of building my resume from scratch. Having categories that I could select that related to my previous work experience was even better.
It helped relive the stress of building my resume from scratch
This is an amazing site that helps you build a professional looking resume with such ease. I would highly recommend for any one that wants to be hired to make your resume here...
Hi Shawna D.,
We are glad that you found the site and service helpful in your job search. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
Be aware of cancelling their service right away - as soon as the first dollar was charged from your credit card. Later their charge $39 monthly for nothing!
Hi Ada N.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I am a professional career/life coach and this software has been a game changer when building resumes. 3 of my colleagues have bought this program as well.
Thank you for sharing your feedback and rating us five stars!
1.95 for resume. Small print which I didn't see anywhere is $39 a month after 14 days if you do not cancel. Charged me under a different email address. Called them and they would not issue me a refund saying I agreed already. Spoke to supervisor who then tried to tell me they can only give me a partial refund because... it already processed most of the payment? Complete BS because I called them a week after the charge. DO NOT GET THEM TO MAKE YOUR RESUME. THERE ARE OTHER COMPANIES WHO WORK WITH INTEGRITY!
Hi Preston R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
Joe was very friendly and willing to help.
He took care of my issue in a matter of moments and did not give me any issues. Customer service at its finest. He understands the clients point of view.
Hi Luis:
Thank you for taking the time to review our services. We are thrilled to know that Joe was able to resolve everything for you and that you rated us as excellent. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I didn't get the service canceled in time, so was charged the first months fee, which is my fault. But when trying to cancel on-line and remove my account, they kept charging my credit card. And then when I called and spoke with a representative to remove the 2nd charge, they would only process a partial refund. And they again charged my card for another fee. I again spoke with them today and they basically said that if I didn't have proof of the cancelation, that it was my problem. And if I felt like both charges needed to be removed, then I need to dispute the charges with my credit card. While the resume builder was good, it's not worth the hassle of canceling the account. I would NOT recommend Live Career to anyone unless you use a prepaid card to sign up with.
Hi Tanya W.,
I’m very sorry that you have had this experience with our service. The partial refund was given as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
WAHHHH everyone is crying because they are too lazy to make their own format in a word document. This website pretty much CREATES your resume with all their examples. Stop $#*!ing and appreciate the free services. If you all weren't so lazy you wouldn't pay the five dollars and just take the content of it and make your own.
Dear Ligia,
Hi, I work at LiveCareer. We thank you for your feedback, we really appreciate it! If you have a Facebook account, please go to our Facebook page and Like us! We'd appreciate it if you could share your positive experience with us on our page. https://www.facebook.com/LiveCareer
Best Regards,
LiveCareer
NOTHING BUT FRAUD. I MADE ONE RESUME PAID THE 1.95 TO HAVE ACCESS TO IT FIR 14 DAYS. AFTER I PAID I COULD NO LONGER ACCESS IT OR MAKE CHANGES. THEN IN SMALL PRINT THEY SIGN YOU UP FOR A MEMBERSHIP AND START RIPPING YOU OFF FOR VARIOUS CHARGES OUT OF YOUR ACCOUNT. WHEN YOU CALL TO CANCEL THEY SOUND HELPFUL ON THE PHONE AND WILL REFUND YOU MONEY, BUT THEN SEND YOU EMAILS SAYING YOUR REFUNDS HAVE BEEN REJECTED. THEY ARE SUCH A SCAM THEY CAN'T TELL YOU IN PERSON. DON'T DO BUSINESS WITH THEM, THEY ARE A SCAM!
Greetings Theresa A,
We are very sorry that you feel this way and have had this experience Theresa. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION. They will continue to charge you even after you cancel your subscription. I was charged $40 a month for 9 months. There is nothing to do on the website. Hate this website. You're better of without it
Hello Olivia S, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
I got a charge on my account for a suscription I didnt remember signing in for. I contact live chat and David Bermudez was awesome, he explained me what was the charge for, he cancelled and told me the rigth info, now im just relieve that my money is going back and that no one jacked my card! Thank you
Hi Jannia C. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I too got scammed by this web site. I DID cancel my account within 24 hours and was charged anyway. I will be fighting this charge and filing a complaint. When I spoke to customer service, I was told I cancelled too late. That is a blatant lie. DO NOT USE THIS SITE!
Dear Kris,
We are sorry if there was an error in canceling your account. We email out cancellation confirmation emails for every account that is cancelled. We’d like to speak with you so that we can resolve this issue and find out how you cancelled to make sure that this does not happen to any other customers. Please contact our customer service group toll free at 1-888-816-0576, through live chat on our site, or by emailing us at customerservice@livecareer.com.
Best Regards,
LiveCareer
Whatever you do DO NOT subscribe to this money sucking website. They are complete con-artists! My son went on there as he wanted to get a saturday job and put together a cv that he thought was going to cost him 1.45 pounds. My debit card (I am his mother) keeps being debited with random amounts of money - the latest was for 23 pounds! Be warned DO NOT SUBSCRIBE TO THIS unless you read the small print! I CANNOT RATE THIS WEBSITE AS THEY ARE CON ARTISTS.
Hi Karen,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of £22.95. It is not in small print, but we stated the cost in bold and clear print and stated the details of the subscription options in bullet form, which can be clearly understood. Aside from these details, we also sent a payment confirmation to the e-mail address that your son use when he signed up, stating the amount of what you have subscribed for and the date of the auto-renewal.
We also give multiple ways to cancel the subscription: By calling our customer service number at our free phone number (44) 800-756-3741, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.co.uk, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
Best regards,
LiveCareer
LiveCareer was easy to use and all the representatives were very helpful. I have a new job and my employer even commented on how professional it was. Would highly recommend using LiveCareer.
Hi Greta C.,
Congratulations on your new job! We are so happy that you had a good experience with our service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
My daughter used this site to produce a resume and asked for credit card to pay a small, appropriate amount. Now I am in rage at this exorbitant bill that I consider to be a scam. DO NOT USE THIS SITE... ever!
Hi Gordon, I work at LiveCareer. I apologize for the misunderstanding. The trial subscription is good for 7 days. We state on the sales page as well as in the confirmation email that the subscription will auto-renew unless cancelled. Many of our customers continue to use our service for several months during their entire job search. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
We make cancelling your account really easy! Just visit your account settings or contact our customer service team. We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Great website, very easy to navigate and very helpful when not knowing what to add in they already are thinking 3 steps ahead for you, making you stand out that much more.
Thank you for sharing, Melissa, it’s awesome to know how pleased you are with how everything turned out.
I highly recommend this site for a quick resume. It was easy to set up and get started. Very clear instructions. Customer service was spot on. Would definitely recommend them to anyone.
Hi Cindy B.,
We are glad that you enjoyed the site and service. Thanks for recommending us to others.
We wish you career success!
Best regards,
Anna
LiveCareer
I am blown away by the customer service and the LiveCareer resources. It is well worth the subscription price even after finding work. LiveCareer has every angle covered for your career. Amazed!
Hi Jimmie:
Wow! Thank you for that outstanding review! We are so glad to know you liked our products and service. Feedbacks like this one makes us strive to deliver the best of the best for you. We look forward to hearing from you in the future. If you need anything else in the future, please contact us.
Best Regards,
LiveCareer
Problem resolved! I appreciate calling up, speaking with a real person, telling them my issue and it quickly getting a resolution. Great company to work with.
Hi Carol:
Glad to hear this! We are happy to know you had a pleasant experience with our customer service representative and he was able to resolved your issue in a quickly manner with efficiency and professionalism. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
They purposely prevent you from cancelling your trial subscription by not providing accessible links to the cancel screen during the first 14 days, so you are automatically hit with a ridiculous monthly subscription charge that forces you to call in just to cancel this $#*!ty subscription. PIECE OF $#*! WEBSITE & COMPANY!
We're sorry that you feel this way about our services. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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