Overview
LiveCareer has a rating of 3.3 stars from 8,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
This company is not concerned or sorry about stealing money from thousands of people. They will say, "We're very sorry for your experience. Please contact us directly, blah, blah, blah." When you contact them directly, it's an even further waste of your time because they will just give you the run-around and explain that "you KNEW you were signing up for a subscription." Ummm... no, I don't think most people will pay $40 a month to be able to edit a resume. This company is a scam! Buyer beware. You will think you're only being charged $1.95 to print your resume, when in reality you are signing up for a subscription. Of course, you don't find out about the $1.95 fee until you've already spent time creating your resume. The FREE, FREE, FREE that's plastered all over their website is FALSE ADVERTISING!
I first came across LiveCareer's resume builder four years ago. After a 14 year hiatus I needed to write a resume, and found the task daunting.
LC's resume builder made it so easy to put my resume together. All the tips and examples were extremely helpful.
Hi Yolanda:
We are happy to hear this! Thank you for sharing this amazing review and let it us know about your positive experience with our product. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
After not being in the workforce for 24 years because of my commitment to raising a family, I was at a loss as to where to start in order to re-emerge into the land of the working woman. LiveCareer's resume builder has helped eliminate the confusion.
Thank you for sharing your feedback and rating us five stars!
My account was being charged without my knowledge for a service I was not using. I called to cancel and spoke with Joe. He was very helpful and got my issues sorted out quickly and efficiently and made sure I understood what was going on. While I am unhappy about the credit card charges I was very appreciative for the good customer service from Joe.
Hi, Jean-Luc
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
This is my first time using LiveCareer program. I really like the format and the step-by-step instructions in writing my personalized cover letter. It is a great resource in my job search process. LiveCareer saves me time, increases my confidence, and helps me share my professional strengths, skills, and experiences to potential employers.
So amazing to hear this! Glad you're very satisfied with our services and thank you for trusting us!
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I had been employee at a large corporation for 15 years, when I suddenly found myself out of a job. With no recent experience in Resume writing and cover letter writing I needed some serious help and fast. Livecareer.com was very easy, fast service for a professional custom tailored Resume and cover letter.
Hi Jon S.,
We are so glad that you found the site and service helpful in your job search. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
What ever you do, DON'T USE THIS SITE! It is a huge scam. I signed up for the 14 day trial and was told that I would be charged $1.95. I received my credit card bill and they have charged me $39.80 plus a $0.79 foreign transaction fee. I never got a courtesy email about my account being automatically renewed, and my credit card was charged without me knowing. I am livid because I was never informed that I would be charged this money and I was led to believe that my subscription would expire at the end of the 14 day trial. I want my money refunded! I am a college student and $40 is a hard blow to my bank account.
Greetings Allison B.,
We are very sorry that you feel this way and have had this experience with our service. We are willing to assist you with your concern. We are committed on providing great customer service. We have sent you a private message so we can assist you in a secure manner.
Best Regards,
LiveCareer
I used them to compose a resume, which was an okay experience. Later, I did not renew my one-year membership, and was told when I cancelled they could give me a shorter membership if I needed it. Today, I tried to reactivate my membership for less than one year, and was told they couldn't help me! So, this paying customer will never use their business again; it seems like greed, not customer service.
Thank you for sharing your experience with us, Steve. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I had signed up with Live Career to get some help on updating my resume. This site made it so much easier to get all my ducks in a row! They give you tips on what to write and what not to write. I will be referring them to my family and friends in need!
Hi Suzy F.,
We are glad that your liked the site. Thanks for recommending us to your family and friends. We wish you all the best in your career search.
Best regards,
Anna
LiveCareer
The website is so user friendly, and the customer service was excellent! They were very quick to answer any questions I had, and were very cooperative.
I was easily able to create several different resumes and cover letters to go along with them. The website had great suggestions and all kinds of different layouts to choose from for all different types of resumes. I definitely recommend this site! It is so worth it!
Hi Colleen D.,
We are so happy that you found the site user friendly and the customer service great. Thanks for recommending us to others. We wish you career success!
Best Regards,
Anna
LiveCareer
I believe this was advertised as free. Now I feel like I am being hi-jacked into paying after I spent my time. It not a problem that you charge, but this should me prominently displayed. I was trying to get the cover letter and it just kept cycling and I wasn't sure if the application was malfunctioning.
Hello, Kim.
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Term and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
It is a great site, however!, I am not receiving responses to companies I applied to, and this worries me a lot. Unemployment is threatening our lives already, Us engineers, and this stresses and depresses us, please talk to those companies to at least respond even a rejection message is better than nothing at all. Thank you
Thank you for sharing your feedback and rating us five stars!
I needed a resume, like, yesterday, and I found LiveCareer on line. In a very short time I had a pretty darn good one. I received an employment offer with the very first company I left my resume with. Thank you! I will definitely be recommending LiveCareer to all my friends who need to create or review a resume.
Hi Janish H.,
Congratulations on your new job! We are happy to hear our customer’s success stories. Thanks for recommending our site to your friends. Best of luck in the new career!
Best regards,
Anna
LiveCareer
I just recently discovered that I was being charged for something I did not agree to since April 2015. Along with many other customers you've been able to scam, I, too, wanted the $1 trial with no obligation. Instead I find that it has cost me over $200 to try this $1 service. And yes you may have emailed me the $1 charge confirmation, but not the $39.80 you were actually going to charge. Very Sneaky! I would like to have all my money back. You can check your files to see that I have not used any of your services since the initial trial. Over 500 bad reviews with the same scenario? Not a good business at all, well, good at scamming. Not a reputable business is what I mean.
Hi Shirley J.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I signed up as a college student to help get started with my resume. This website is very easy to understand and a huge help when starting out. Ive gotten 7 job offers with the resume Live Career helped me build. When it was time to delete my account it was very easy and everyone was nice and helpful!
Hi Chistina:
Awesome news! We are happy to hear that you had an positive experiences with our product and were able to create you resume. Its amazing to hear how many job offers you had. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Typical sign up, don't read the fine print because we don't have the time to read every end user license agreement or terms of service these days. If we did, we would never get off the computer. They start taking huge sums of money from your account. Big enough to have an impact, small enough that a lot of people won't notice. Around $40 per month. When you contact them saying this is bogus, they don't care. They aren't in this to have a long-term reputable company, they are in it for the quick scam.
They are not a business. I am forced to put 1 star on here, but the reality is they don't act like a business, more like a smooth talking con artist that takes money from old people. Con job in and out, through and through.
Hi Wade H.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I had not been using the site for close to a year and when I got a surprising charge from LiveCareer I contacted them immediately. The gentleman was very understanding and very informative, closing my account and refunded my money! Great customer service!
Hi Leana:
We are happy to help! Thank you for taking the time and providing us with this super review. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
This website does not clearly state that you will be charged to print or download the resume that you may have spent a lot of time figuring out how to do on their template and setting up your resume. What happens is you use their template to create a resume and then after all of the work you do you go to print it or download it and another window comes up charging you to do so. It's not worth the trouble.
Dear Sandra,
Thanks for your comments
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume and cover letter are only listed as a feature of the paid subscription and are not listed as a feature of the free account.
If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
It is a great, easy and quick service. Helped me a lot with my resume
To look clean and professional.
I went back and make changes any time I wanted and the designs are awesome.
I will use and refer this service again.
Hi Johnny R.,
We are glad that you enjoyed our service. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
Benjamin, a representative of your organization made me see the productive levels of your service and I appreciate the personal review of my account and assist with ensuring another satisfied client is on board.
Greetings Daryl,
We are committed on providing great customer service. We are glad to have you as one of our customers. Thanks for the feedback.
Best Regards,
LiveCareer
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Ronda:
We are sorry to hear this. This is not the image or idea that we want people to have about us. We are committed to offer the best customer service with efficiency and professionalism. If you can please contact us we will go above and beyond to see how we can assist you and see if we can fix this issue.
Best Regards,
LiveCareer