LiveCareer has a rating of 3.3 stars from 8,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
When I joined LiveCareer I fell in love with how easy it was to make a professional resume. What i didn't like was the charge on my account because I, like most bus people, forgot the date of the automatic deduction. When I called, Amalia was very understanding and attentive. She helped me with my account and gave me a discount so I could continue to enjoy the website which will let you apply to jobs from there!
I have been very fortunate to experience a lot of career growth the last 3 years. Live career had be prepared every step of the way with resumes and cvs in hand! When I called in about account questions, Nelson was very helpful, knowledgeable, and personable. Always a great experience with Live Career and I am giving Nelson 5 stars!
Hi Kelly, we are glad you love our product if you ever need any help just let us know.
Trying to type up my own resume was annoying and time consuming, even after i had gone to career counselors and taken classes. This website took all of the stress out of the experience and really helped a lot.
We're satisfied to hear this and glad we were able to help you in the best possible way. Thank you for your feedback and for rating us five stars.
I first used LiveCareer in 2013 and signed up again this year in May having found myself back in the job market. I find the resources to be extremely helpful, from resume and cover letter writing, to career tips and job search leads. Additionally, the customer service is always top notch. The reps thrive to help and don't try to oversell you anything. Highly recommend LiveCareer to anyone in the market looking for work.
Thank you for sharing your feedback and rating us five stars!
This website does not notify you that you will be continuously be charged $39.80 every month until you cancel. Buyers beware and read all the fine print. $120.00 for nothing. Will never use this website again!
Live and learn I guess!
Hi Marlon H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the last charged of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I had previously had confirmation that my account had been cancelled at my request but was shocked to see two payments had been taken from my account. Hector Carranza quickly checked the details and organised for my account to be closed down sending an email to confirm, and reassured me that my refund has been processed. Great customer service, very polite and responsive. Not sure went wrong the first time I requested this. Good job I checked my bank statement.
Hi Vicki:
We are very pleased to hear that Hector was able to help you quickly. We want to provide the best customer service to all our customers. We are sorry that you had a bittersweet experience and appreciate very much this type of feedback. If you have any further doubts or issues please feel free to contact us.
Best Regards
LiveCaree
They keep sucking money from my account even though I have not use them for over two years!
I stopped the payment last year, when they try to get money from my account, they did it again this year, I only sign up a subscription once, and I remember selected no for continues subscription, if I have not used their service for over two years, and has not pay money for the last two years, how can they still getting money from my account!?
We appreciate you sharing your experience with us, Yu. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Like thousands of others I used this to quickly build a resume and paid the $2 and then immediately called to cancel. It's now the next month and my account was overdrawn by $40 by LiveCareer. Let me be clear... THIS IS FRAUD. I stayed on the phone for almost an hour to cancel. Now I'm still unemployed and my bank account is empty.
Hi Haley H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
This is one of those websites that lures you in with a simple low fee, and then deceptively charges you a whooping 40 bucks without sending you an email notifying anything sort of transaction. This kind of business practice is unacceptable.
Additionally, when I contacted live chat for support, the operator, known as "Ran", was EXTREMELY rude and unhelpful. Absolutely awed in his or her level of unprofessionalism as a customer service rep. There was nothing but arguments and a refusal to see the facts as they present themselves.
Stay FAR FAR away from this website. There are much better options out there, but this one is akin to that of a scam site.
Hi Benjamin S.,
I’m very sorry that you have had this experience with our site and you did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I initially used Live Career sometime ago, then cancelled, however, recently I needed this service again, I can't tell you enough how important it is to have a "stand-out" resume! I was commended on my resume and all the information that was contained in it, it also allowed me to personalize it for that "stand out" effect not to mention it stood out among the rest! It was well worth the money and time I invested to have me obtain my current position, thank you Live Career!
Hi Stpehanie K.
Congratulations on your new career! We are glad that you enjoyed our service. We wish you more success!
Best regards,
Anna
LiveCareer
Livecareer is debit and credit card scam site. Don't add your card on this site. They charge huge money without any notification. And they can not refund after passing lot of days. After you remove your credit card from livecareer they don't remove your card. They charge Again few month Letter. Please don't add your card.
Thank you for sharing your feedback with us. We want our customers to have the best experience and feel happy with our products and services. When you get the chance, please contact us at: customerservice@livecareer.com, so we can help you find a solution.
I have used Live Career several times when I've needed to update my resume and construct cover letters. With all of the choices for creating a resume it makes them appear very professional. The tech support was great when I needed help. The cancellation process is so easy. I have come back several times. I wouldn't use any other service and have referred several people.
Hi Michelle,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
I needed their services for a one time thing. Canceling my account before I was charged the monthly bill was so simple. I live chatted with Juan, and he took care of everything without pressuring me into to keeping the services! He had a great personality.
Hi BillieJo,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Juan was able to fully assist you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Site is very good with all the drop down sentences and key words.
I had problems editing the resume in WORD when you add a line or more bullets the line graphics that break up the different sections does not move down with the added line so in screws up the layout of the document. I had to go back into the site to do the editing.
Hi Dave:
Thank you for this great review! We are happy to hear that about you pleasant experience with our product and were able to create your resume. We wish the best of luck in your job search and if you have any questions or concerns feel more than free to contact us.
Best Regards,
LiveCareer
I agree with what has beed discussed by others. The site states that you will be billed $1.95 for a 14 day trial. However, upon signing up I was charged 27.60 GBP Pounds immediately. Although the site does say the charges will recur at $9.95 weekly every four weeks they immediately charge the $39.80 and do not refund charges. If you can cancel at any time, the first charge should be refundable and only the initial $1.95 should be charged. This is a scam and not as advertised. No one should be charged $39.80 until AFTER four weeks have passed. I know that I was charged $39.80 before my initial 14 days even expired, never received and never received an email confirming my subscription or the original $39.80. I agree, this is definitely fraudulent billing.
We apologize that you had this experience with the service Nilufar M. We are very committed in providing great customer service. You may contact us at customerservice@livecareer.com so we can assist you on the concers or doubts you may have regarding your account? We also went ahead and sent you a private message so we can assist you in a direct and secure manner. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
LiveCareer
I have had to call twice and have received above average support. The agents are very polite, knowledgeable and patient. The online template tool has some flaws in its design for the average user particularly the formatting tool is exasperating. I could sense the support team are well aware of the issue and will go above and beyond to put the customer at ease and diminish the negative impact. I did notice a definite difference in product knowledge between my first tech and my second tech, but a similarity in their language module. I would suggest that you drop the scripted language and allow them to humanize the process, otherwise, you will stifle their creativity and they will become unproductive and dissatisfied.
Hi Leslie:
Thank you so much for this review! We take all feedback seriously and appreciate you taking the time and providing us with it. It makes us happy to hear that we were able to resolved your issue. Please feel free to contact us if you have further questions or concerns.
Best Regards
LiveCareer
I use this service to make my boyfriend a resume. For initially $1.95 but later charged his bank account for $59.49 after the 14 day trial. Upon signing up for the service I was told they will be charged $6.99 a month. I called customer service which was no help she couldn't even tell me what my monthly rate was supposed to be and even if you add up 699 per week it still doesn't add up to $59.49 this service is just a scam please be aware they will take your money and will not return it.
Hi Kim G.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We offer a 14 day access that auto-renews at $59.40 on the 15th day billed every 12 weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I paid 19.99 for what I thought was a cover letter. I finished it and sent it in, only to find the following two months I was charged 39.99 for other services like a resume that I was not aware I had purchased. There was no email or indication that I was being charged until I checked my bank statements. So buyer beware!
Hi Diana S.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I used site to create mine resume, cover letters, and family member resumes. I also used their resume review service. As a recent job candidate that has not had to look for job for 15 years, I found their format and ease of use very beneficial.
Hi Michele,
We’re always thrilled to hear from happy customers. Thanks for trusting us with helping you build out your resume and for sharing your experience with us! If you need further help, please do not hesitate to contact us.
Wishing you the best of luck in your career!
The link says free resume builder then you spend an hour making a resume and then you ask for payment options. Its bull $#*!. Then I pay for it because I'm not going to spend another hour of my time building another one with another sit.
We're sorry to hear that you feel this way, Taylor!
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Shalace,
Thank you so much for your feedback! We love it that you love our site and we're glad that Amalia was able to find a solution for you to continue using our services! We appreciate the 5 stars and know the position you're looking for will come along soon!