Overview
LiveCareer has a rating of 3.3 stars from 8,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
The site is sufficient to help you create revamped resumes using today's resume building technology. Thanks John Allen for your professionalism when I called for help and clarity of the features of the account.
I called in to end my subscription. The resume turned out great and my representative Kevin was very fast, efficient, polite and professional. He helped make the process fast and easy overall.
Thank you!
Hi Trevor, You are welcome! We are thrilled that you were pleased with our Customer Service. We are committed on providing great customer service.
Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
This was a well directed and easy process for completing the resume. The final outcome exceeds my expectations. I would use this process again and will certainly refer to friends and family. Thank you
You are most welcome we're beyond happy to hear that we exceeded your expectations with your new resume, Maureen!
I am very dissatisfied about the advertising on the website. It was advertised as a free resume builder. After, I completely built my resume it then instructs me to pay a fee. At least be up front about the cost of the services.
Thank you, Kyle, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
I was able to create a great resume that got noticed quickly. I really was impressed with the number of styles you could choose from to make a professional resume that looked fantastic and reflected my personal style. Sign up if you want to get a great job.
Hi Joseph L.,
Congratulations on your new job! We are happy that you found the service helpful. Best of luck in the new career!
Best regards,
Anna
LiveCareer
Support was quick to resolve my issue but In my honest opinion the issue should not be there in the first place. If a customer has a trial subscription then leave it at trial.
Should not change to an actual subscription and charge them using their billing information.
Thank you for the feedback Osman J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Do not fall into the trap. It's not a free resume builder. They charge you to even download the resume, not just to print it. They will then charge their highest rate afterward the trial period. Tried calling about getting a return on the transaction and the first call was greeted by a spam bot that only made offers before promptly telling you to hang up at the end. Second call I was waiting for three hours before I just gave up on even getting to talk to anyone about it.
Hi Shawn W.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. You can cancel whenever.
I have refunded the amount of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The resume creating experience was very good, although it is annoying that it's required that it is required of you to have something in the "Employer" column, even though some of the work may be volunteer work on a resume. Also, i feel as though needing to purchase a subscription for this is unnecessary for my situation - I am a student and using this site and downloading this resume is part of my course. So maybe a function could be added where organizations or school boards can purchase a licence or something along those lines and those organizations can allow their students access to a set amount of resumes.
We’re very alarmed to know this, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
As a job seeker I typically get stuck in the application process when the employer is asking for a cover letter. The build your cover letter feature was an excellent tool to assist in creating a professional and job specific letter. Just a note, there is a fee but it was well worth the 1.95 it cost me to get this expert help.
Greetings Sheila G.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
LiveCareer
Got a job almost immediately with the updated resume. Also very simple and easy cancellation services. Did it all online with the representative. Very satisfied. Never paid for a resume before this site and their selections are awesome! And downloadable!
Hi Brandee T.,
Congratulations on your new job! We’re happy that you liked our service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Found their format useable- went in and created a draft and saved it with e mail address and password. Came back in the next day to review it and subscribe and couldn't access the draft.? Sent repeated request with no success for them to contact me.
If i get this type of non service trying to subscribe, what kind of service can i expect later on?
Hi Ryan M.,
I’m very sorry that you have had this experience with our service and were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I too fell victim to this site and their service. Please read the fine print carefully on their account creation page; you will be charged the $34.95 on the "8th day" after paying the $3.95; not the 8th of the month following payment of the $3.95! This company is practicing very deceptive business, and still getting away with it.
Dear James,
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $3.95 option you chose is good for 7days and we rely on you to cancel whenever you are finished. Underneath this option it states it will auto-renew in bullet form. We do offer several ways to cancel including self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I called because I didn't intend to sign up for an on going service and saw the monthly charge on my card. The service person was easy to speak with and took care of my request. They were very professional.
Hi Steven, Thank you for taking the time to review our services, we are committed to providing the best while using our services. Please contact us if you need anything else in the future. Thank you!
I signed up for the 14 day trial with complete understanding that it was up to me to cancel within those 14 days in order to avoid future charges. My account was inadvertently created in 2 different places (via gmail and via yahoo/facebook) ( i am still investigating how and why THIS happened)
I attempted to cancel one of the two accounts. Did not get prompt response and when I did it did not adress my situation.
So at this point i am down $1.95 + $1.95
Fewer than 14 days time elapsed when i saw a $39.80 charge on my checking account.
And then another charge for same amount...
Email and chat did not resolve my problem. Language barrier and confusion with account set up...
Now i have a third charge on my bank account!
I have requested that the accounts under my name be cancelled multiple times. Now I am being told that it will be cancelled 1/4/16 and that a refund is not possible.
I am disgusted that this is allowed to go on and be presented as a legitimate business.
Greetings Rachel L, I’m very sorry that you have had this experience with our service. Let me go ahead and double check your account, I have send you a private message please send me the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you.
Thank you in advance.
Best Regards,
Live Career
It was super easy to use and navigate through each field. Customer service was easy to access for any questions and concerns. Would highly recommend this site to anybody that needs to start or update their resume.
Hi Christina K.,
We are so happy that you enjoyed the service. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Thought I was paying for a one time access to a resume format, ended up paying a bunch more on a monthly base for nothing. Didn't realize I was getting charged until my bank put a hold on my credit card for suspicious activity because of LiveCareer's monthly charge.
However Rafael Santana, my awesome customer service guy was super nice and helpful and able to get me a refund on the last 5 month of charges which were almost $200, and cancel my subscription thing. Thank So MUCH Rafael!
Hi Rhyan:
Thank you for providing us with this review! We take all feedback very seriously because we understand that is the best way to know what our customer are looking for in our porduct. Thank you for your kind words about Rafael. It makes us happy to hear that he was able to resolved your issue and offer you an excellent experience with our customer service with professionalism and efficiency.
Best Regards,
LiveCareer
I just wanted to try the service to create a resume and cancel after the 14 day free period. Maria Torres was very couteous and made the cancellation and refund easy and stress free.
I would definitely recommend this website for future resumes if needed and will recommend others and give it a 5 star rating. Exceptional customer care...
Hi Briggitte:
We are happy to hear about your positive experience with our product and to know that you were able to get your resume done! Thank you so much for this amazing feedback and for your kind words about Maria. We wish the best of luck in your job search and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I used there site to build a resume for my wife and it was very helpful. What I didn't realize is that I was signing up for a monthly subscription to build a resume. (other then a resume writer who would need this?) Unfortunately I just realized today that I have being charged for months. Operators are rude and basically blame me. Stay away.
Dear PJ,
Thanks for your comments.
We are glad that you find our site very helpful.
Livecareer Resume Builder has an auto-renewing feature and we make every effort to let our subscribers know of this feature. We have it in print when you subscribe and we even e-mail you those details when we send you your payment confirmation.
Many of our customers keep their service active during their entire job search so they can create customized resumes and cover letters for each job to which they apply.
We are very sorry you did not have the best customer service experience. If you can contact us again we will honour this in full extent. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I was fearful i would have to end up calling my bank, but the lady who helped me was courteous and resolved my issue immediately. I would be a repeat customer if i needed to make another resume! Thank you.
Hi Brandy,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your feedback!
Best Regards,
LiveCareer
I always appreciate that my resume stays on file with LiveCareer, no matter what. It is so simple to create multiple resumes in a flash! LiveCareer is my go-to anytime I need a resume or cover letter!
Hi Lynett,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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