From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I received excellent assistance from the Rep I spoke to on 6/10/16. He was patient with me and assisted in correcting my resume and also made sure I was able to download it.
This is THE best website ever to help you build a resume. With all the tips and examples, it's hard to fail.
Hi Chrystal:
We are glad to help! Thank you so much this wonderful review. It makes us happy to hear that you were able to create your resume and please, feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Resume-now is an exceptionally well managed resume building website. Whatever your career be, you get a resume matching that. Search for different types of resumes, lots of custom build templates and resumes you can choose from. The website helps us to know with different types of resumes.
The live support is fantastic. They are always trying to help you without any sales tactics. I had to close my subscription for few months and I contacted these guys with Live chat and within seconds, my refund was approved.
Hi Rijesh:
We are happy to hear that you had an excellent experience with our product and were able to create your resume. Thank you for this amazing review and feel free to contact in the future if you have and doubts or concerns.
Best Regards,
LiveCareer
The company provided a great service. When it was time to cancel my account Alberto was very helpful and friendly.
Hi Dexter:
Thank you for this positive review! We are glad to hear that Alberto was able to help you resolved your issue and offer you an excellent customer service. Please feel free to contact us if you have further questions or concerns.
Best regards,
LiveCareer
Easy to use, and a fair price (not free btw, but that's business)
Hi Adrian:
We value the opinion of our customers and want thank you for this review! It makes us happy to hear that you had find our product useful and easy to use. Please, feel free to contact us if you have in questions or concerns.
Best Regards,
LiveCareer
LiveCareer offers useful tools and information that is both current and critical to an efficient, worthwhile experience. Their site is easy to navigate and can be tailored to individual needs and desires. Customer service was fast, helpful, and courteous. Very impressive and highly recommended.
Hi Ingrid:
Thank you for this amazing review! We are glad to hear that your experience with our product and customer service was excellent. We are committed to offer an excellent customer service with efficiency and able to resolve our customer issues in a quickly manner. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
This site really helped me get my resume completed. It was fast and easy! They were really kind when I wanted to cancel. I would recommend this site to my friends who are on the job search.
Hi Linda:
Thank You for this fantastic review! It make us happy to know that you had a positive experience with our product and were able to create you resume. Once again, thank you for this positive feedback and recommending us to all your friends. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Charlie was patient and Verny helpful with my questions
M frustration level decreased and I was able to focus on the issues on hand.
Charlie is a professional and does his job well.
Hi Barbara:
It makes us happy to know that you had an excellent experience with our customer service and Charlie was able to resolved your issues. Thank you for the positive feedback and please feel free to contact us if you have further technical difficulties
Best Regards,
LiveCareer
If you are looking for a pleasant & easy experience, then look no further! Putting a resume together can sometimes be stressful as well as intimidating, but not here!
Not only was it quick and easy, but it's also very inexpensive. I would definitely use this site again.
Hi Yvette:
Thank you so much for this wonderful review! We are pleased to hear that you were able to put together your resume and find it to be really easy with our product. Thanks again for your amazing feedback and please feel free to contact us if you have any doubts.
Best Regards,
LiveCareer
I am just getting to know the site and am very pleased so far. David at Customer Service was very helpful and very real.
Hi Mari:
Thank you so much for this positive feedback! We are committed to offer our customers the best customer service. It make us happy to hear that David was able to assist you why getting to know the site. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Good site, with lots of ideas on how to present your CV for different jobs
Hi Graham:
Thank you so much for your Review! We are glad to hear that you were able to create your cover letter and had a positive experience with our product. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I called your customer service line and was promptly and cheerfully greeted by your customer service representative Jonathon Del Valle. He was extremely helpful with the problem that I had. He made it a very pleasant experience. I would highly recommend your site to anyone.
Thank you Wanda Pyatt
Hi Wanda:
Thank you for this wonderful review! We are glad to hear that Jonathan was able to assist you with your issue and gave you a pleasant experience as our customer service representative. We also want to thank you for recommending us to all your friends and family.
Best Regards,
LiveCareer
Dude was very helpful and assisted with what i needed
Hi Morgan:
Thank you for this wonderful review! We are so thrilled to hear that you had a good experience with are customer service. Please feel free to contact us if you have questions or concerns in the future.
Best Regards,
LiveCareer
I have had to call twice and have received above average support. The agents are very polite, knowledgeable and patient. The online template tool has some flaws in its design for the average user particularly the formatting tool is exasperating. I could sense the support team are well aware of the issue and will go above and beyond to put the customer at ease and diminish the negative impact. I did notice a definite difference in product knowledge between my first tech and my second tech, but a similarity in their language module. I would suggest that you drop the scripted language and allow them to humanize the process, otherwise, you will stifle their creativity and they will become unproductive and dissatisfied.
Hi Leslie:
Thank you so much for this review! We take all feedback seriously and appreciate you taking the time and providing us with it. It makes us happy to hear that we were able to resolved your issue. Please feel free to contact us if you have further questions or concerns.
Best Regards
LiveCareer
Tricked into membership after trying to buy a cheap template advertised as free. Representative was helpful and gave me refund without hassle.
Hi Daniel:
We are sorry to hear that you had a bad experience with our product but glad to hear that are representative was able to resolved your issue. Thank you for the feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Steve was attentive to my needs when i called. We found out i was actually to blame for the issue i initially called for and even then he helped me gain understanding and we resolved the issue. Really enjoyed the customer service. Keep Steve on your team!
Hi Mariah M.: We are thrilled that you were pleased with Steve customer service and how he managed to find a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards, LiveCareer
I called in to end my subscription. The resume turned out great and my representative Kevin was very fast, efficient, polite and professional. He helped make the process fast and easy overall.
Thank you!
Hi Trevor, You are welcome! We are thrilled that you were pleased with our Customer Service. We are committed on providing great customer service.
Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
Mr. Cruz left me completely satisfied, he was extremely helpful and understanding with my issue. I will definitely use this service again just because I know if I have any issue I will be assisted promptly and professionally.
Dear Jawuan W. We are excited that you were pleased with the Customer Service provided by Mr. Cruz. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Caller understood my situation and helped out with 100% satisfaction. Very nice man, and if I could request him to others I would!
Dear Justin,
We are thrilled that you were pleased with our service. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Evidently I used them to get a resume made about a year ago. I didn't remember doing that and evidently I had signed up for a free trial. Money was charged out of my bank account so I called and was able to get it canceled. I give the four stars because the customer service rep I talked to was extremely helpful and was able to do everything I asked.
Hi Tanner:
Thank you for that fantastic feedback; we take it very seriously. We are glad that our team was able to help you out and provide you with a refund. If you need any further help in the future, please feel free to contact us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sophia:
Thank you for this wonderful review! We are committed to offer our customer the best experience in customer service with efficiency and professionalism. Thank you again for your positive feedback and feel free to contacts if you have any questions or concerns.
Best Regards,
LIveCareer