From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Needed assistance in cancelling program
Received positive interaction throughout entire phone call even with me asking for things to be repeated
Am grateful to be treated so pleasantly and respectful
Thank you
I called to find out why there was a charge from your company on my credit card that I had not authorized. Jennifer the customer service rep that I talked to was extremely helpful & friendly. I appreciated her professionalism in handling my cancelation & refund.
Hi Stacy:
We are happy to hear that you had an excellent experience with our customer service and Jennifer was able to resolved your issue. Thank you for this fantastic review and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
I complained because i had been charged for 2 months of using myperfectcv when I forgot to cancel a free month, and the Livecareer Service was very helpful and got me a refund.
Greetings Ben,
Outstanding! We’re so pleased to hear that we were able to solve your issue. Thank you for stopping by and sharing your customer experience with us, we rely on every feedback we get so we can continually improve our customers' experience. Once again, thank you for using our services.
Best Regards,
LiveCareer.
The service should be rated as 5 stars. The CSP was a great help in finding a solution for my problem. And he was successful! Great job... I am a very satisfied customer
Outstanding! We are very pleased to hear you had such a great experience with our services. We are committed on providing great customer service. Thanks for taking the time to tell us about your experience with our service.
Best Regards,
LiveCareer
Iris (the lady I spoke with) was very well spoken, polite and very professional with handling my call.
I also like your service just don't need it no more as I have finished my c. V
Thank you
Hi Paris,
We're so pleased to hear that Iris helped you in a good and professional way! At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service and curriculum vitae builder. We wish you the best of luck on your job search!
Best regards,
LiveCareer
I was able to create a nice resume and cover letter with LiveCareer that I am very satisfied with. The only thing I was unsatisfied with was corrected by Luis, the phone representative that helped me to cancel and reimburse me for the charges obtained when I was unaware. The need to cancel after the two week or month period should be made more clear.
Hi Lisa,
We are thrilled to know that you were satisfied with our resume and cover letter builder, It pleases us to know that you’re one step ahead on you job search! Please know that every day we strive to make our customers happy and we're glad to hear that Luis was able to assist your concern. We take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Lisa!
Best regards,
LiveCareer
Hi JJ J.,
Thank you for your positive review. Your feedback is very important to us. We are thrilled to know that you find our services helpful and efficient at the same time. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
As a beginner I didn't find it that easy to be honest even my friend who's really good at this stuff found it not so good.
Hi Louise K.,
We are very sorry you had this experience while using our services. We aim to make the process of creating resumes as easy as possible for our customers, at the same time delivering a professional and attractive resume as a result. We would like to help you address any situation that you may have regarding your resume. Please send us a direct message to address your situation in a timely manner.
Best Regards,
The LiveCareer team
Loved the resume writer- my employers were impressed!
Hi Svetlana M.,
Thank you for your positive review. Your feedback is very important to us. We are pleased to know that you loved your brand new resume. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
Hi all,
My experience with LiveCareer CS was absolutely outstanding. Jan Berrios, my server was very patient at the time of helping me edit my resume and such. He was also emphatic at the time of finding my information. Great agent, deserves a rise in my opinion, that's for sure.
Hi Miranda,
You just made our day! Every day we strive to make our customers happy and we're thrilled to hear that Jan Berrios was able to assist you. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Miranda!
Best regards,
LiveCareer
Public thanks to Resume-Now and George Kidos (and all the other online chat folks) who helped me resolved my issues with patience! The resume looks outstanding.
Hi Carolyn S.
Thank you for your positive review. Your feedback is very important to us. We are glad to know that George was able to help you resolve your issues. Once again, thank you for using our services.
P.S.: Enjoy that new shiny resume!
Best Regards,
The LiveCareer Team
Easy to use, efficient and adaptable software which allows one to easily edit, or update!
Hi Miltiadis,
Thanks for sharing your insight on our resume builder and for your positive feedback, we rely on it to continually improve our customers’ experience.
We wish you the best of success on your job search!
Best regards,
LiveCareer
I was having cookie issues on Google Chrome that was leading me to payment page all the time. As far as Maria Teresa Torres told me that the browser could be the issue agent and Firefox may solve the problem, I was able to download my resume and my cover letter.
Hi Marcelo L.
Thank you for your positive review. Your feedback is very important to us. We are thrilled to know that Maria was able to help you download your resume. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
I like this website.In the past I was straggling to put together resume because English is my second language. This website help me to make my resume look professional in very short time. Thank you.
Hi Svetlana!
You're welcome! We are happy to know that our product worked wonders for you! Thank you for stopping by and sharing your customer experience, we rely on every feedback we get so we can continually improve our customers' experience. After all - when our customers are happy, we're happy!
Best regards,
LiveCareer
A resume that was fast, easy, and looks very professional. Great customer service and helpful chat along the way :)
Hi Melissa S.,
Thank you for your positive review. Your feedback is very important to us. We are pleased to know that your resume turned out perfect. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
I was reviewing my bank statements and found various charges to my account from LiveCareer, after having cancelled this months ago. David Bermudez, the customer service representative assisting me via online, was EXCELLENT! Kudos to his calm, quick responses and follow through for me. Much appreciated!
Hi Laura C.,
Thank you for your positive review. Your feedback is very important to us. We are excited to know that David was able to assist you in a calm and excellent manner. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
Excellent service. Caring customer service reps, that understands the importance of a resume to obtain a job. Reps like"Adriel" who will go out of his way to provided with superb service is un heard of in these days. No machine, can replace actual interaction with a human person, that actually cares, and well represents their company. I highly recommend "My Perfect Resume " for its resources and quality train customer service reps. Indeed their services match your personality, what can be more "Perfect Then That ".
With gratitude,
Tani
Hi Tania S.,
Thank you for that awesome feedback. It is great to know how pleased you are with our product, the way Adriel provided you with a superb customer service and the hassle free experience that we provide Our service is designed to be easy to use without compromising quality of the end product. Rest assured that you will receive a quality customer service from all our agents. We wish you the best in your job search.
Best Regards, LiveCareer
I am a college student applying for jobs and I was building a resume for the first time. I really needed it for free because as I mentioned I am a college student, a freshman actually. I finished my "free" resume and realized I had to pay for the download. It said it was only $1.95 to download it with the free trial so that's what I did. Little did I know it had been charging my card $40 a month for the last 6-months. I cannot afford $240. I am seriously hoping they will find the heart to return my money to me because I truly cannot afford that right now.
Hello Dani,
We are very sorry that you feel this way about our membership charges. We put an emphasis on the customer experience and work to remedy any and all issues with our customers. We take all feedback very seriously and we are more than willing to assist you with your present concern. Please, contact us via direct message to better assists you.
Thank you,
Best Regards, LiveCareer
Resume was easy to do. Great suggestions and customer service.
Our Customer Service Agents are always here for you, Karen, so if there’s anything else we can assist you with, just get in touch.
I was very upset because I thought I signed up to only have me résumé for 14 days, without the clear understanding of having to cancel my package. I soon noticed $25 coming out of my bank account from this program. Furious at the loss of money, the lady through customer service refunded my money back and canceled the account for me. I greatly appreciate this gesture and her patience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yvette, Thank you so much for this review. We are glad that you were pleased with our service and with the outcome of resolving your issue. We are committed to providing great customer service. Thanks for the feedback, it's very important for us. Best Regards, LiveCareer