From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The tips that were given throughout the resume building process were helpful. I was also pleased when I was ready to cancel. I called on a Sunday expecting the line to be closed. But a representative answered quickly and helped me with my account without any hassles
I called to cancel my account and the man was extremely friendly and helpful..
Hi Ashley:
We are glad to hear you have a great experience with our customer service representative and he was able to resolves your issue. Thank you so much for this wonderful review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
A pleasant experience from beginning to end. Highly recommended.
Hi Janet:
We are happy to hear you had a pleasant experience with our product and would love to thank you for sharing it with all your friends and family. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
The lady name Melissa was amazing today. She helped me fixed my issues and took care of my concern.
Hi David:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear that Melissa was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
The website was easy to navigate and build my resume. Only downfall is the miscommunition of charges. It would of been nice to have known about the 40 dollar charge a month.
Luckily, the nice lady who talked to me was friendly and informative. She was very apologetic.
Just take notice that you will be charged monthly!
Hi Ashlry:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
It was excellent- It was easy, fast and painless. I would recommend LiveCareer
Hi Keith:
Thank you for your positive feedback! We are happy to hear that you had a good experience with our product and find it easy to use. Please feel free to contact us if you have any question or concerns.
Best Regards,
LiveCareer
This service was helpful in creating a resume, however I do have an issue with the way the service was provided. All of your advertisements claim that this is a free service, but really charges a fee to download the resume and actually use it. I know this is a business that needs to make a profit, but you should be upfront about your fees. I was very pleased with the customer service I received.
Hi Carla:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Once again, thank you for this great review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I spoke with Edgar Rangel one of their customer assistant and her service was superb. Well done Edgar; you just made my day.
Hi Anne:
We are glad to hear this! Thank you for this wonderful review. We are committed to offer an excellent customer service and it make us happy to hear that Edgar was able to resolved your issue with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I had an issue where I had not used my account for several months, and had even accidentally signed up for two different accounts without realizing it, and hadn't cancelled them properly in all of the confusion! The person I spoke with was very accommodating, explained each step of the process to me and ensured that I was able to receive a refund for the very confusing fees when I hadn't continued using Live Career's services. I was so pleasantly surprised to not have to jump through hoops to get back money I deserved to have refunded! Thank you!
Hi Alice:
Thank for this Wonderful review! We are glad to hear that are customer service representative was able to resolved your issue and cancel that second account. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
I never knew this was a monthly fee. William gave me a refund and closed my account. He handled everything with respect and professionally.
Hi Melissa:
Thank you for this awesome review! We are committed to offer the best customer service and are happy to know that William was able to resolve your issue. Please feel free to contact us if you have further concerns or questions.
Best Regards,
LiveCareer
Great service. Customer service was amazing. Thanks
Hi Janine:
Thank for this amazing review! We are thrilled to hear that you had a wonderful experience with our product and our customer service. If you have any question or concerns feel free to contact us.
Best Regards,
LiveCareer
I applied fir so many jobs with my old resume and wasn't really having luck... then I joined LiveCareer and got results! After my resume reformat with LiveCareer, I was immediately offer 3 interviews, got offered 3 jobs ( 1 at a Tech school, 1 at the county court & 1 at the Fed Govt) and am happily working today!
Hi Sandi:
Congratulations! We are thrilled to hear this. Thank you for sharing and for this amazing review. We wish you the best of luck in your new and if you have any question or concerns in the future feel free to contact us.
Best Regards,
LiveCareer
I attempted the use of the service Resume now. I was not pleased with the services due to dates being scrambled on my resume, etc. I cancelled my service but money was still deducted from my account. The live chat representative was very kind in assisting me and very direct. I appreciated this approach as to asking specifically what I wanted. Obviously, I wanted my money returned. They took care of it immediately. I am very pleased with this type of service.
Hi Berverly:
Thank you for this great review! We are glad to hear that are representative was able to resolved your issue and he did it offering you the efficiency and professionalism we are committed to bring out. Please feel free to contacts if you have any questions or concerns in the future.
Best Regards,
LiveCareer
LiveCareer was very helpful. I am a substitute teacher who is also looking for a part-time job for the summer. I needed to make resumes for various potential jobs. The website gave me guidance and suggestions, as well as different resume templates. The interface was also very easy to use and navigate. I had a small issue with my account and the Live Chat option was convenient. The customer service rep was very helpful and resolved the error quickly. Highly recommend to anyone thinking about using this resource.
Hi Stephanie:
Thank you for this wonderful review! We are glad to hear that you were able to create the different types of resumes that you needed and had a positive experience with our product. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Easy to work with
Several letters to work with
Other options they help with as well, writing a resume, sending a c
Hi Barb:
Thank you for this positive review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I had called about how I thought I cancelled my account. And Alex was fabulous. Checked the records. Found the info he needed. He was pleasant kind and and had a great attitude for phone service. Thanks. For a great job!
Hi Michele:
Happy to hear that Alex was able to resolved your issue! Thank you for taking the time and providing us with this amazing feedback and please feel free to contacts if you have questions or concerns in the future.
Best Regards,
LiveCareer
I called in expecting to receive generic, "how can I help you get off the phone as quickly as possible" help. I was pleasantly surprised at how patient and kind Alex was as he helped me submit my resume for review, format my resume and generally put my mind at ease. Alex is a true gem and you are fortunate to have him as an employee. I certainly valued his time and effort, I certainly hope you do too.
Hi Tracy:
Thank you for this wonderful review! We are happy to hear that Alex was able to resolve your issue and gave you an excellent experience with our customer service. We are committed to offer the best customer with efficiency and professionalism. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
I was stressing out when I called, but relieved to find the kind of distance customer service rep. Rep went beyond telling me how to solve my problems, to fixing it himself. Was very delicate in making sure I was completely satisfied with his work. Not hurried to get you off the phone...
Hi albert:
Thank you for this outstanding review! We are happy to hear that we were able to resolved all your issues. We are committed to offer the best customer service. Once again, thank you so much for your feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
As per the title, this Company have been extremely helpful and their service has been top class. A pleasure dealing with them in today's world.
Hi Nicol:
We are glad to help! Thank you for this amazing review and please feel free to contacts is the future if you have questions or concerns.
Best Regards,
LiveCareer
Good customer service and more than happy to help.
Hi Shane:
Thank you for this terrific review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any doubts or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi C:
We are happy to hear that your experience with are customer service was positive and that we were able to resolved your issue. Thank you so much for your fantastic review. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer