From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I expected them to push back, try to keep me enrolled. My only issue is I had to call back as the first call that put me thru to the cancellation line wasn't picked up, although I could hear people talking in the background.
Roberto E. Provided excellent customer service. He resolved an issue with billing that I was most upset about. It is helpful that you keep an account or record of your chat sessions with Live Career to provide support to your claims.
Hi Nicol:
Thank you for you adjective review! We are glad to hear that Roberto was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
The service was great, easy to use and create. There were a few questions at the finished edit but a quick informative call to your customer service department cleared up the issue making for a very satisfied customer and I would recommend this to any of my friends and family.
Hi Gilbert:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear our agent was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
I called this morning to inquire about a charge posted to my account.
He explained to me that there was a membership fee. I explained to him that I didn't realize that there will be a fee if I didn't cancel before the 15 days.
He canceled my membership and refunded me for my charge.
He was a very helpful and polite young man.
Efficient and dedicated to fixing my issue. He was very pleasant.
The website was incredibly easy and flexible. Like how once you enter your information you can toggle between formats to find the one that best fits your needs and preferences. The final product looks great.
Hi Dawn:
We are happy to hear that you had a positive experience with our product! Thank you so much for this fantastic feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best regards,
LiveCareer
I was signed up for monthly payments which i wasnt aware of. As soon as i saw that money was removed from my account i used the web chat. The advisor cancelled this membership instantly and refunded the payment that was taken out
Hi Karly:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear that our agent was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
I initially signed up for a free trial, totally misunderstanding and blindly omitting the fact that if I didn't cancel my membership, I'd be charged $29.80 monthly. However my mistake was swiftly taken care of and reversed by a representative named Alex. Excellent customer service skills, he made me feel comfortable and grateful. You're lucky to have an employee like him
Hi Ellen:
Thank you so much for sharing this awesome review! We are glad to hear that Alex was able to resolved your issue and offer you and excellent customer service experience. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
REALLY nice rep. Handled everything quickly and easily. Very polite as well.
Thank you for sharing your feedback and rating us 5-stars, Marc.
I received an unexpected charge but it was refunded quickly. Thank you!
You're welcome always, James.
I accidentally signed up for the wrong subscription and the agent who helped me was able to refund my money and take honest feedback and was super helpful.
Hi Jessica:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear that our representative was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
Had to practice a bit to learn to navigate, but the chat line was always helpful.
I love the way the resume came out. HR thought it looked good too!
Hi Peggy:
Thank you for this outstanding review! We are so glad to hear that you had an excellent experience with our customer service and were able get your resume done. If you have any
Further doubts with your resume, please feel free to contact us.
Best Regards,
LiveCareer
The account was billed mistakenly. As soon as i called, the representative was professional and credited the account immediately.
We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
She was such a great help! I had all of my questions answered and she was so kind. (:
Hi Patricia:
Thank you for this great review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any questions or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
Great website very helpful set me up with a great resume
Hi Ryan:
Thank you for this super review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
The site was nice it gave examples of what needed put on and what should be used but after I used it once I did not need the service anymore.
We appreciate you taking the time to write this review. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
I noticed I didn't cancel my subscription to Resume Now. I let the time lapse. The service rep David Bernudez was pleasant and cancelled my subscription, no problems. I would recommend this site for resumes it's awesome. Really helped, since I've been a stay at home mom for 20 years.
Hi Janneth:
Thank you for you awesome review! We are glad to hear that David was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I requested a refund for charges that I was unaware of and the refund was issued promptly and with no problems. The associate was extremely helpful!
I had immediate live chat help and they fixed my issue fast with out any problems
HI Jean:
We are happy to help! Thank you for this positive review. We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
Online chat was very helpful and professional even when canceling the service because I no longer needed it. Very happy customer.
Hi Dianne:
We are happy to hear that you have a great experience with our product and customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katie:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer