From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer – Online Resume Builder Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I used this service to write a cover letter I paid for the 14 day trial it was easy and professional looking, My only complaint is that it is a automatic renewing subscription BUT they where quick and polite when I asked for a refund and to cancel my subscription
It was facinating seeing how you could use an already completed resume to make it uptodate. But it was very challenging when it was converted into the different resume styles and the bullets didn't align with some of the statements. That was the point of becoming complicated and frustrated.
Hi Rosa:
Tank you for taking the time and providing us with this review! We take all feedback because with understand how important is to listen to all our customer so we can offer the best products that satisfied all there needs. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Very quick to sort out my problem, my problem wasnt with the software its self, it was just not what i had been looking for and had requested a earlier cancellation roughly 11 months ago, mistakes happen. It was dealt with quick, politely and fast. The refund is apparently 3-5 days, hopefully all goes without a hitch.
Hi Lisa:
We are happy to hear that our costumer representative was able to resolved your issue in a quickly manner with efficiency and professionalism. If you have nay doubts or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Service was easy to use even for some one with little computer skills
Hi Lorraine:
We are happy to hear you had a positive experience with our product and found it to be easy to use! Thank you for this fantastic review and please feel free to contact us if you have an questions or concerns.
Best Regards,
LiveCareer
I am pleased with how quickly I was helped and how nice my service was. Maria Torres was wonderful to work with! She was so much help!
Hi Leanna:
Glad to help! We are thrilled to hear that Maria offer you an excellent experience with our customer service and was able to help you out. If you have any question or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
I have only positive things to say, my phone call was very direct and to the point and I got exactly what I wanted
Hi Thisha:
Thank you for providing us with this positive review! We are happy to hear that you had a positive experience with our customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Just needed extra work part time. And of course you need a resume so I thought I was getting a free template ends up you get signed up for subscription right off the bat. So I'm out $27.00. But looks like it would be good for someone looking for a full time career.
Hi Tonya:
We are sorry to hear about this experience with our product. If you could please contact us thru a direct message will be more than happy to see how we can resolved your issue.
Best Regards,
LiveCareer
I didn't remember even signing up for this service, until after I lost my job. I woke up to my account being overdrawn. I called and David was very helpful and extremely nice. Every company need more Davids.
Hi Kim:
Thank you for providing us with this feedback! We are glad to hear that David was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us in the future is you have any questions or concerns.
Best Regards,
LiveCareer
Easy to use, very quick and great selections.
Everyone was impressed with my resume.
Hi Shelia:
We are glad to hear you had a positive experience with our product and found it to be easy to use and very efficient. Thank you for the positive feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I met a big problem made by the automatic system of Resume Now. However, thanks for the nice service made by Kathia Chavez, I got the problem solved. I really want to show my appreciation and thankfulness. I could never meet the better service. Thanks again.
Hi Zixin:
Thank you for this wonderful review! We are glad to hear that Kathia was able to resolved your issue and offer you and excellent experience with our customer service. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
The customer service was very professional and fair. I signed up for the 14 day trial and did not cancel in that time frame. So I was billed for 4 months after the trial. The man in customer service was very nice and refunded 3 of the 4 months for me as a courtesy. I did not use the program after the 14 day trial - just forgot to cancel the membership, Cancelling the membership was very simple, just a phone call. I got an email confirmation immediately, along with my refund confirmations for the 3 months. Very good customer service.
Hi Peggy:
Thank you for taking you time and providing us with this amazing feedback! We are glad to hear that you had a positive experience with our customer service and were able to resolved your issue. Please feel free to contact us if you any any questions.
Best Regards,
LiveCareer
Very useful and easy resume builder. Only complaint is the fact that I was unaware of a monthly fee since it was not made evident.
Hi Jeffrey:
We are happy to hear you had and positive experience with our product and were able to create your resume. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
I needed to create a Resume and was searching on the web and found Resume-Now by LiveCareer. I was able to create a professional resume quickly utilizing their web based program and their power statement examples and templates.
It was one of the easiest resume programs I've used. I would definitely use them again should I have the need.
Hi Janet:
Thank you for this awesome review! We are happy to hear that you had a positive experience with our product and were able to create your resume. If you have any doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
The lady helped me through to get my resume when my credit card would take very nice lady to take the time thank you god bless
Hi Tom:
We are glad to help! Thank you so much for this wonderful review. Please fee free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Could not use my credit card to change format of my resume for a job that I "WANT". I need the job but this is the job I really want and they wanted a different format so I could start the job soon. Alex helped me with access so that this does happen. You have a "Superstar CSR".
Hi Adrianne:
Congratulations! We are thrilled to hear you were able to find your perfect job and Alex was able to help you resolved your issue. Thank you for this fantastic review, we wish the best of luck in your new job and if you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I first used LiveCareer for writing a cover letter, due to not having written a cover letter in the past. I found the site very easy to use. My only concern was that there was an ongoing charge for using the site, which I did not realize at the time I signed up. Since I only needed the site for a single time, I contacted customer support and they quickly removed my charges, without any hassle. I was truly expecting to have to put up a fight, but their customer service, through chat, was excellent. I will use this service again in the future.
Hi Todd:
We are glad to help! Thank you so much for this great review. It make us happy to hear that you were able to create your cover letter and had an positive experience with our product. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
My experience with LiveCareer was awesome! The person who helped me was so polite, efficient, and fast. :)
Hi Guadalupe:
We are happy to hear you had an awesome experience with our product and customer service! Thank you so much for sharing this amazing review and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
My experience was awesome! From the online to the customer service call with Ali. GREAT!
Hi Vernell:
Hi Vernell:
Thank you for this amazing review! We are thrilled to hear you had an excellent experience with our product and our customer service. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I signed up as a college student to help get started with my resume. This website is very easy to understand and a huge help when starting out. Ive gotten 7 job offers with the resume Live Career helped me build. When it was time to delete my account it was very easy and everyone was nice and helpful!
Hi Chistina:
Awesome news! We are happy to hear that you had an positive experiences with our product and were able to create you resume. Its amazing to hear how many job offers you had. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Excellent customer service. Very helpful. Thank you.
Hi Christi:
Glad to hear you have an excellent experience with our customer service! Thank you for sharing you review and please feel free to contact us if you have doubts or concerns.
Best Regards,
LiveCareer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alyssa:
We are happy to hear you had a pleasant experience with our product and were able to create your cover letter! Also we glad to hear that our customer representative was able to resolved your issue in a quickly manner. Please feel free to contact us if you have any question or concerns.
Best Regards,
LiveCareer