From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
My customer Service Representative Esmeralda, is very professional and helped me with every detail to choose perfect plan to subscribe
My customer service representative, Dan, was a good listener. He was able to provide me with good options when I was thinking about ending my subscription. This company clearly values customer feedback and shows great flexibility in order to maintain the customer relationship.
Thank you for sharing your experience with Dan, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I opened a chat to speak to someone about my account being reactivated that morning, and system was still telling me that I needed to upgrade. After explaining to rep that I had just reactivated that morning, and my BANK ACCOUNT SHOWS THE TRANSACTION, but was still not able access full features, she gave me a blanket answer saying that my account was cancelled due to insufficient funds in October of 2015 (As if I hadn't explained my situation:@!) The reason for cancellation was due to the card on file being cut off due to it being stolen, therefore any recurring charges could not ensue. For her to say insufficient funds was completely out of line, and offensive. She did not appropriately address my issue, and I'm completely dissatisfied with the service as a whole. I let her know that I would be calling to speak with someone who could more appropriately address my concerns. Her name is Katherine Vidal... Shame Katherine... Shame.
Hi Kamaria,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at Social@LiveCareer.com. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.
Best regards,
LiveCareer
All I wanted to do was cancel my subscription so the lady said to give her moment to process the cancellation. Then she says how about if I lower it from 19 to 14/month and i said no I just want to cancel so again she says ok give me a moment to process your cancellation then comes back again and says how about 3/month. 15 minutes later it's finally cancelled. I mean what part of I JUST WANT TO CANCEL do they not understand.
Hi Jena,
Your feedback is an important part of our efforts to keep customers happy. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We do apologize for failing on providing a pleasant experience, the situation has been forward to proper channels.
Best regards,
LiveCareer
Great customer service, so helpful and friendly. The website was easy to use. Will definitely use Live Career again.
Hi Jennifer,
We are excited that you were pleased with our website and our service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
Best regards,
Resume-Now
Customer service rep Jose was the best! So patient and took the time out and walked me through the correction process of filling in my gaps on my resume.
Hi Tameka,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was very pleased with the website. It's was super helpful and easy. The one thing that needs to be made clear from the start is that you'll be charged a fee. I finished my resume and tried to save, downloaded and print and couldn't do any of it unless I made a purchase. Now the purchase was very fair but it would've nice to know after spending all that time putting it together. Overall it served it purpose. I would recommend it and definitely come back
Hi Dorothy,
Thank you for your feedback and for sharing your experience with us.
Disappointed & Frustrated. Altough I was happy with the cv I was able to create, I was firstly frustrated that you put all the hard work in making the cv and then at the last minute it tells you that you cant actually use this cv unless you pay a charge. I payed the charge to be able to access my cv but now that I no longer need to use the website all I want to do is cancel my subscription but have had no help in doing this so far. I have tried to contact someone several times to get help to cancel my subscription but have had no success or help so far. I have also tried to cancel my subscription on the website as there is a section that says "cancel subscription", however the many times that I have tried to click this & cancel my subscription, it doesn't actually give you the option or allow you to cancel. I believe this website is nothing but a scam and I will continue to believe so until proven wrong. I am very disappointed & frustrated and am still waiting to get help to cancel my subscription.
Hi Mary Jayne,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
I needed to cancel my subscription, and the agent helping me was efficient in helping me with this. I was glad I could chat online with someone about this instead of calling. It was cancelled in about 5 minutes. To keep me as a customer, I was told I could be paying $5/month, rather than $20, which was frustrating that I had been overpaying for so long! But I get it, its a business. Anyway, the site served its purpose for me, and I was happy with it, and the customer service!
Hi Stela,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Great customer service over the phone as well as a great site that was easy and helped tremendously with my resume.
Hi Marie,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service team and our web site. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Used this site after looking over a number of similar offerings; very pleased with the product and particularly the level of support & customer service, which is not always the case with web based operations. If you are looking for an easy to use CV & covering letter creation service give this one a try...
Hi Gary,
We are excited that you were pleased with our service and with our customer service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Customer service is great! I had an issue with billing and they were able to take care of it without any issues
Hi Andrea,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Thank you so much for this opportunity! I was amazed with how fast I was able to get a cover letter together!
Hi Amanda,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I was very adjutated when I notice a charge for $24.95 when I know I agreed to a payment of $1.95 for a 14 day trial. When I called customer service & a gentleman named Alex answered, I wasn't very happy but Alex took 3 minutes & fixed everything. I'm glad it was quick & easy to deal with. Thank you again Alex. I apologize for the attitude & thank you for your demeanour
Hi Cassandra,
We are thrilled that you were delighted with how Alex was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Great, timely, courteous! The guy answering my questions did a great job.
The service is easy to use for the most part except a bit cumbersome to send by email.
Hi Mark,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how we were able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I had a great experience, no mess no fuss cancellingmy acct that I no longer needed. The product was fine, I used for a month and got the required use out of it.
Hi David,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search
I spoke to Joe, he was helpful and friendly. Great customer service. Refunded no problem, will be using again if I need to update my CV again.
Hi Debbie,
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service. We wish you the best of luck in your Job search.
I needed their services for a one time thing. Canceling my account before I was charged the monthly bill was so simple. I live chatted with Juan, and he took care of everything without pressuring me into to keeping the services! He had a great personality.
Hi BillieJo,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Juan was able to fully assist you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
He was very helpful in assisting me with my resume. Please don't force me to continue writing so that l may meet the 100
Hi Lisa,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
The staff was polite and helpful. I didn't struggle talking to them. My issues were sorted out easily!
Hi Josephine,
We are excited that you were pleased with our Customer Service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with Esmeralda. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.