Kamaria J.

I opened a chat to speak to someone about my account being reactivated that morning, and system was still telling me that I needed to upgrade. After explaining to rep that I had just reactivated that morning, and my BANK ACCOUNT SHOWS THE TRANSACTION, but was still not able access full features, she gave me a blanket answer saying that my account was cancelled due to insufficient funds in October of 2015 (As if I hadn't explained my situation:@!) The reason for cancellation was due to the card on file being cut off due to it being stolen, therefore any recurring charges could not ensue. For her to say insufficient funds was completely out of line, and offensive. She did not appropriately address my issue, and I'm completely dissatisfied with the service as a whole. I let her know that I would be calling to speak with someone who could more appropriately address my concerns. Her name is Katherine Vidal... Shame Katherine... Shame.