From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Great job helping out with my account. Rep was prompt to answer my questions. Account is back up and running.
The women was nice, understanding, answered all my questions, and all done quickly. She was a very pleasant person to talk to.
Hi Vanessa,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
I need to give a quick boost to my career and see the perspectives at being a web-designer. Guess I try this service in the ear future to help me with it...
Hi Eva,
Thank you for your feedback and for sharing your experience with us.
There are plenty of resources for job seekers. In my opinion too many that are vary in value. LiveCareer does a great job at filtering high quality resources and tailoring them to your needs. It is a relatively inexpensive service and the customer service is also great.
Hi Luis,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Customer service experience was excellent the phone representative was extremely helpful. He explained ever well and made sure that he assisted
Me with what I needed.
Hi Darnisha,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Hi, I went on to live chat with Danieris Ortiz Lopez. My contact was amazing. Very helpful and very fast responses. I would thoroughly recommend Live Career. Their customer service is exceptional and the CV and covering letter they helped me to produce was excellent and what's more very simple to execute! Many thanks. Melanie Riddiford
Hi Melanie,
We are excited that you were pleased with the Customer Service provided by Danieris. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Bought a $1.99 resume template several months back. Recently was looking through my bank statement and saw i was being charged $20 dollars for a monthly subscription. I did not agree to this subscription anywhere in my initial sale. After calling the livecareer support they recommended i check my initial sale email. No such email was ever sent. Also editing your resume outside of their service is quite difficult. DONT USE.
Hi Christopher,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
Live Career provided me with the awesome tool of resume formatting. It made my resume developing experience quick and easy. Also, my many, many, thanks to Patrick in the customer service department for his knowledgeable and professional experience put forth on my behalf!
Hi Aletha,,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Patrick and how he was able to provide assistance with your request. Thank you for that awesome feedback.
I have been using Live Careers for over six years now. Today I had a really exceptional customer service experience with Daniel. He listened to all my requests that I had about my account and verified that it was exactly what I needed. Keep up the good work.
Hi Heidy,
We are thrilled that you were delighted with how Daniel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I have issues with website and resume can you call me my number is *******707
Justin ray I think that this can be better I used different website and are more easy to use that this one
Hi Justin,
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. If you have any questions or concerns, give us a call at 1-800-652-8430, representatives are available: Monday to Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST Please do not hesitate to discuss your problem with us.
I appreciate the friendly attentive service regarding my account and additional features I was unaware of.
Hi Amanda,
We are thrilled that you were delighted with how Kevin was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Joe was very professional and friendly, when I was upset and frustrated. He helped to alleviate my frustrations and was very helpful.
Hi Jaimie,
We are thrilled that you were delighted with how Joe was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Juan Morales was so helpful. Great service on LiveChat. Thank you. Would recommend this service to anyone. All my questions were answered immediately and the service was stellar.
Hi Amy,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Juan and how he was able to provide assistance with your request. Thank you for that awesome feedback.
They charged me when they should not have and refused to return my money. This is a terrible business and its not even in San Francisco as they say. It's in Puerto Rico.
Hi Lydia,
Thanks for taking the time to tell us about your recent experience with our Customer Service. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at Social@LiveCareer.com. With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.
Very easy to use, and love the 24/ hour tech support. Lots of great options, super user friendly. Used it throughout my entire career. Easy to make changes, and helps keep resume looking polished and professional
Hi Anthony,
We are excited that you were pleased with our website and our service, our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
Live career is a total scam! DO NOT USE! These immoral people charge you for services on a monthly basis for doing absolutely nothing for you. If you do a resume and pay a few dollars to print it like me they continue to charge your credit card $39.80 a month to use their resume service. I am not sure anyone would sign up for a monthly charge for a * resume service! They hide recurring charges in the fine print. Immoral scammers. I got scammed for 18 months from these *. They should be charged with credit card fraud! Where is the investigation?
*Language redacted by admin
Hi Jeff,
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to further explain some information and provide you with the following guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up by the filter as spam or junk mail, redirecting this to the junk/Spam folder. Please, be sure to check your spam/junk mail folder.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Excellent company and website was very easy to use! Great customer service, no hassle cancelation after I no longer needed the service!
Our Customer Service Agents are always here for you, Brenda, so if there’s anything else we can assist you with, just get in touch.
I had an issue with my account and it was sorted quickly and Ener was patient and went above and beyond my expectations.
Hi Nicola,
We are thrilled that you were delighted with how Ener was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best regards,
LiveCareer
They keep sucking money from my account even though I have not use them for over two years!
I stopped the payment last year, when they try to get money from my account, they did it again this year, I only sign up a subscription once, and I remember selected no for continues subscription, if I have not used their service for over two years, and has not pay money for the last two years, how can they still getting money from my account!?
We appreciate you sharing your experience with us, Yu. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
This a great place for building a very professional looking resume. They also offer help and tips for your job interviews. Customer service is very professional, friendly, and respectful. Thank you Livecareer!
Thank you for sharing your feedback, Vicente! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!