From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The man I spoke with was very friendly. I didn't realize money was being taken out of my account until today I just wish I was able to get my money back since Ive only used it once
Not even a star! No stars. LiveCareer is a scam! My son paid $2 for an resume. Then they started to charge my bank account since then. Tonight I found I was charged $39.8 and $1.19 international fee and looked suspicious. Then I tracked back and found I have been charging $39.8 and $1.19 every month since last May, almost $450! Are they going to charge me the rest of my life? I am going to make a mission to tell everybody about this scam and to get my money back.
Hi Qin,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Very helpful with my situation. Knows how to listen very well & solve problems. Very pleasant experience didn't even take 5 minuets very good communication skills. Full of positive vibes.
Hi Angelina,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
They were great to work with and helped me with all my needs and concerns. I was able to accomplish this with one phone call.
Hi Diane,
We are excited that you were pleased with our service. We are committed to providing great customer service. Thanks for that awesome feedback.
I think his name was joe he was nice and very helpfully. Informed me on everything and offered other options
Hi Yaya,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I really liked this site. It makes life so much easier.
Shout out to Juan Morales who helped me a lot! Wonderful customer service.
Totally recommended
Hi Diana,
We are glad that you were pleased with how Juan was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Made myself a cv a few months back for "£1" so I thought and just looking at my bank statements they have been taking £14.95 out of my account every month, how do I stop this?!
Hi Luke,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
I was not pleased when I was tricked into paying for the "Free" Perfect Cover Letter and had to subscribe to a membership in order to print out the cover Letter that I created for my husband. I also was not happy that my membership was not cancelled within the 14 days and I was charged another $24.95 fee. I was happy with the wonderful gentleman that helped me cancel my membership to avoid another $24.95 monthly fee in the future. Thank You my Vineland Brother!
Hi Camille,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Joe, the customer service representative really made my day. I am currently in search of employment and Joe made it easy to process my refund of the membership fee that I was unaware of or forgot that would be charged. He explained the membership and its benefits very thoroughly. Although I can't afford the services at this time. I will highly recommend to others that are looking for the perfect resume. Thanks again Joe!
Hi Tasha,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Thank you for helping me!
Thank you for understanding my financial situation and choosing help! You were awesome!
Hi Renee,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
LiveCareer is a great service. I've used it for creating and refreshing my resume. Great repository service and always provides excellent customer service when I have questions.
Hi Amanda,
We are thrilled that you were satisfied with our service. We are committed to providing great customer experience. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I always appreciate that my resume stays on file with LiveCareer, no matter what. It is so simple to create multiple resumes in a flash! LiveCareer is my go-to anytime I need a resume or cover letter!
Hi Lynett,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Thanks Ener for you fantastic help and patient through advice. Great service! I was really struggling and was expecting a robot but luckily for me I got Ener. Thanks! Alison
Hi Alison,
We are glad that you were pleased with how Ener was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Very helpful and knowledgeable customer service that dealt with my queries promptly and efficiently.
HI Alya,
We are pleased that you were thrilled with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
The help i received to change my target area for my resume was terrific. He answered all of my questions and promptly adjusted my account settings to fulfill my needs. I am very very happy with the service and the way i was treated. Thank you!
Hi Clayton
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
Joe is such a nice guy. He deserves a promotion. He was very friendly, outgoing, personable, and patient.
Hi Jessica!
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Louis answered my call. This guy had some serious awesome skills! The company must do a great job training their employees and expressing the impact their service makes to the clients that hire them. I've worked customer service before I know it's hard to have to overcome objections when a customer calls to cancel but Louis did it like it was a breeze and he put in a seriously strong effort to save my subscription. He did it in a way that wasn't overwhelming tho so I didnt feel any anxiety as he mentioned additional features the subscription had that I would be losing. I was 100% committed to canceling but he almost talked me into keeping the service because I really started to feel I wanted to keep the services that my account offered but overall my wife was sitting next to me and told me to cancel it so I did end up cancelling. If she wasn't next to me tho, I would have kept it for sure cause he was so smooth. Lol. He was polite, courteous, and extremely helpful! He has skills he could put to use in a sales environment that would do him very well but if he sticks with customer service then they are getting a heck a bargain by having him as an employee! Louis, go to commission based sales! U will kill it! Good luck bro.
Hi Tony!
Thank you so much for sharing your excellent experience about the Customer Service provided by Louis. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
The site was user-friendly. The actual document is difficult to change due to the pre-set tabs. The best part of the experience is customer service.
Hi L F.!
We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Used live career one time (ages ago) to create an application and payed a small amount of money. To my surprise the company has been billing me a huge amount of money every single month without my permission and without me using their service at all! Shame on the company performance and policies!
Hope I can receive a refund of my money since I have not used their service. Any advice on how to apply for this would be much appreciated.
Hi Maria
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
The excellent customer service team specially Mr. Sanchez. I really appreciate his help regarding my account.
Hi Fariba
Thank you so much for sharing your excellent experience about the Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your feedback, it's very important for us.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.