From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
My resume is well put together, thanks to their templates! And the customer service was so genuinely kind and helpful!
I was able to have my issue solved right away. Customer service was extremely friendly and answered all my questions and helped me get a refund on a subscription and choose a cheaper option.
Hi Grace,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Excellent customer service. Joe could not have been more helpful. Thank you very much for your help Joe
Hi Hristine,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Am very happy with my experienced
Very helpful and answer all my questioned
The website helps you do your resume with no problem.
Hi Leslie,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Customer Service was very helpful. He helped me get out of a subscription that apparently was being charged to my account. Very nice and accommodating.
Hi Hannah,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Joe was one of the best customer support assistant. He was a well spoken guy and got me all set to go. I was satisfied with my customer support experience and I would actually like to see more like Joe in other companies that have customer support.
Hi David,
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
We appreciate your feedback, it's very important for us.
Hello,
Was searching online to make my resume quickly.
And, I found www.perfectresume.com
Lots of Template's to select, I chose the field and ready for Interview.
Yip Pee. I called up customer service and was completely satisfied with the quick resolution provided.
Thank you
Navin
Hi Navin,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Thank you for that awesome feedback.
Called to cancel subscription and the gentlemen on the phone was very professional and easy to talk with. I wish everyone was as friendly as him. Give him a raise!
Hi Robyn,
Thank you so much for sharing your excellent experience with our Customer Service team. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I have used LiveCareer twice now, user friendly, professional outcome every time, chat feature is a plus and great customer service! I highly suggest using LiveCareer.
Hi Kathy!
Thanks for the feedback, it's very important for us. We are thrilled that you were pleased with our service. We are committed to providing great customer service.
I got a nice template for a cover letter and paid only 1.95, but to do so, I had to first subscribe to their free trial which is free for the first 14 days. Then they charge you 19.95! I called to cancel and got my money back. I told them that a payment reminder would have been good. They said they sent one, but I don't remember seeing it. I'm giving this website 4 stars for the cover letter, but I'll give them just one star if I could for the deceptive billing system they have.
Hi Edmundo,
Thank you for your feedback and for sharing your experience with us
I just got to this site and just thought of trying it for 7 days, after i forgot to remove my subscription and they charged me 19 dollar and they didn't send me a receipt, i came to know only when i checked my credit card bill. After that i unsubscribed and never used there service they didn't charge me for next three months. Again suddenly they started charging me 3 dollar, with even informing me and i came to know only when i checked my credit card bill. When i called the customer service, they are not agreeing this.
Hi Gins,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
My account was being charged without my knowledge for a service I was not using. I called to cancel and spoke with Joe. He was very helpful and got my issues sorted out quickly and efficiently and made sure I understood what was going on. While I am unhappy about the credit card charges I was very appreciative for the good customer service from Joe.
Hi, Jean-Luc
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
All my questions were answered, and time was taken to be sure everything I needed was done. I'm very impressed.
We are thrilled that you were impressed with our resolution about your questions. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Joe was extremely helpful and respectful with my situation. My experience went very well, I was reluctant having to make this call but I found Joe to be a pleasure in handling my issue and made my experience one with ease and comfort. Thank you Joe for making my day!
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
The young lady I spoke with was very kind and intelligent and was very capable of helping me and I enjoyed the fact that everything can be rectified and one call
We are thrilled that you were pleased with our agents and with the outcome. We are committed to providing great customer service. Thank you so much for your awesome feedback!
This site is very easy to use and if you need to contact them by phone, the customer service agents are extremely helpful. I would recommend this company.
Hi Karen!
We are excited that you were pleased with our website and our service, our agents strive to provide the best possible service every time. Thanks for the feedback, it's very important for us.
Positive, user friendly, simple to use. Bullet points and additional information available helped to compose a thorough and complete resume.
Hi Angela!
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Your employee Sabastian was an excellent Customer Service Associate he was able to help me and resolve my concerns.
Thank you so much for sharing your excellent experience about the Customer Service provided by Sebastian. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
I feel like i have been scammed by you. Used livecareer one time to create an application in the beginning of december and payed a small amount of money. Not knowing that you would bill me a huge amount of money every month without me knowing and without me making any use of your service. Shame on you! Hope you will return me the money as i haven't been using your service.
Hi Paula,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I was extremely impressed with your customer
Service yesterday! As a client on a trial basis, impressed with the service but was undecided on if I would renew the service. I called in yesterday as I found out about a deadline for a municipality job that I was encouraged to apply to and needed my resume tweaked quickly as to send it. The help for a certain part that I couldnt fix from my end, but found out it could be fixed from your end, which then would allow me to then fix it and email it right away was refreshing. The CUSTOMER SERVICE that I recieved yesterday (and today) made up my mind to STAY indefinitely with My Perfect Resume! Thank you for the OUTSTANDING service, I cant wait to tell all MY family & all of OUR friends!
Hi Tamie!
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now and that we were able to help in fixing what it was you were trying to change. Our service is designed to be easy to use without compromising quality of the end product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Antonia!
We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.