From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I created my resume and cover letter on LiveCareer. The site has examples and plenty of wonderful templates. When I was ready to cancel (just because I do not need the service anymore at this time though I may go back in the future) then I had great service! They cancelled it right away (but I get the rest of my subscription days still! And then they saved my resume and letter in case I return :) love this site! Definitely recommend
Contact with customer service resulted in the prompt resolution of my issue, and the interaction was very pleasant.
Hi Patricia, thank you for taking the time to review our services. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I had recently set up an account and when I tried to sign back in it said it did not reconize my email address so I called this morning about it. After a very short wait time a very nice lady answered. Turned out I had misspelled my email address. She was very helpful and corrected it for me. It ws so nice to speak to someone who was so professional yet friendly and helpful. Great service! Thank you!
Hi Marilyn, thank you for that great review, it is very appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I really appreciate the actual service. The customer service was good. They helped me get a refund for an unnecessary charge. The reason why there are 4 stars and not 5 is because of the 5 minute sales pitch at the end of the conversation. Other than that the service was great!
Hi Mary, thank you for that excellent review, it is very appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I tried LiveCareer to try out various CV formats and was really pleased with what was on offer. What was even really good was that I could easily customise my CV for a specific job. Unfortunately, I fell ill and have not been able to pursue this any further but the LiveCareer team (Patrick Hyman) was really helpful and I received a full refund of my money as I hadn't use the site since the trial. Fantastic and worth it. Nina
Hi Neena, thank you for that great review, it is very appreciated. We are happy to know that Patrick was able to resolve everything for you and that we were helpful to you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I reached out to the online chat for assistance and spoke with Pedro Vasquez who was very polite, prompt, and knowledgeable about the platform. He 100% has gained my business and I know if I ever have issues or questions I will get nothing but the best service! Thank you Pedro, you rock!
Hi Alyssa, thank you for that great review, it is greatly appreciated. We are happy to know that Pedro was able to resolve everything for you and that you had a hassle free experience. If you need anything in the future, just contact us, we’re here for you. Thanks!
I called the customer service and spoke with Joe. He was so helpful and was able to not only answer all of my questions but also tell me of some additional functions of the website. Very Very Helpful!
Hi Cindy, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Joe was able to resolve everything for you and that we were of great help to you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Joe gave a wonderful experience and made sure I received the best service. The call was not rushed but stayed on topic and that is amazing.
Hi Jessica, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Laura was able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I completed a Resume at the beginning of December 2016 and was concerned about billing or owing money as I forgot to cancel. I did a live chat with Laura and she was very professional & very efficient. She was able to explain the difference about the free site VS the one with a charge attached. She verified my information for privacy and was very personable as well. THANK YOU, LAURA!:-)
Hi Sherri, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Laura was able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Customer representative was very sufficient in his services. He helped me with canceling my account and other issues I had. He listened to my requests and was very cooperative. This was very much appreciated.
Hi Dayton, thank you for taking the time to review our services, it is very appreciated. We are happy to know that our experts were able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Needed to cancel my cv, joe was really helpful, but line was not very good so had to repeat a lot... 100 characters minimum, too much!
Hi Nathalie, thank you for that great review, it is very appreciated. We are happy to know that our experts were able to resolve everything for you. We apologize for the technical difficulties. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I had made a lovely resume that landed me a job. When i called to cancel, my customer service rep. Was great! Very friendly, offered other suggestions, and completed the process efficiently. I would use the service again.
Hi Tina, thank you for that amazing review! Congratulations on your new job! We are happy to know that you really liked our services and that you had a great experience with our Customer Care agent, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
I have used this site to wright a cv the first in 39 years of working. It is easy to use and has good options to add pre written discreption off jod titles and work exsperance, must work I got a job interview on my cv made on this site
Hi David, thank you for that amazing review! We are happy to know that you really liked our services and that you had a hassle free experience, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Good luck on your interview. Thanks!
Resume Now gladly refunded my cancelled subscription without any hassle. They were nice and respectful.
Hi RH, thank you for that great review, it is very appreciated. This type of feedback makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I used the resume builder and thought the end product looked good. However, I found I could not export the resume into PDF without losing the formatting. Bummer. Hours wasted. I had to just rebuild the document using word processing software.
Also, when I went to use the job search feature, the only results within a 300 mile radius were entry level positions. I am 15 year into my career and could not find any positions on the site that met my needs. However, I was able to find appropriate listings on other sites.
I'd say this site is ok if you are looking for your 1st or 2nd real job. This is not for experienced professionals.
Hi Nathan, thank you for that great review, it is very appreciated. Reviews like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
This service never fails to provide excellent services with such a user friendly website. For first time resume writers, or for someone who does not write many resumes, you wont have to with this service. You will most likely get the job with such a clean template, and if not, it saves everything on the website. I'm also a huge fan that they do not spam my email 3 times a day like many services. I will recommend this service to everyone I know due to the great quality for prices.
Hi Rich, Wow! Thank you for that outstanding review! We are happy to know that you really liked our services and would recommend our services to everyone, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
Customer service was very friendly and super helpful. I give a thumbs up
Hi Abby, thank you for the thumbs up, it is very appreciated. We are happy to know that our experts were able to resolve everything for you and that we were of great help to you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Helpful customer service representatives! Website very easy to understand!
Hi Sandra, thank you for that great review, it is very appreciated. We are happy to know that our experts were able to resolve everything for you and that you had a hassle free experience. If you need anything in the future, just contact us, we’re here for you. Thanks!
I needed a resume on short notice and this site delivered a high quality professional looking resume.
I had a small issue with billing which was not LIVE CAREER error in any way and they refunded the money promptly and were courteous.
Anyone who has a resume or is in need of one, use this service!
I will be using this service again without hesitation.
Hi Colin, thank you for that amazing review. We are happy to know that our experts were able to resolve everything for you and that you would use our services again, we greatly appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
I just used the free trial once but I could see that they have a very good service that can help you to build resumes with a easy interface and helpful content suggestions. My problem was only that I was looking for a resume builder for a assignment in college. I picked the 14 days free trial, however after those 14 days they started automatically taking money from my banking account for 6 months, I just noticed it now. The problem was they didn't send any email warning me that they would start the monthly service of $ 39.80. They were good to refund 3 payments only.
Hi Victor, thank you for taking the time to review our services. These type of feedback makes us change the way we do things for you, we really appreciate it. If you need anything else, just contact us, we’re here for you. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hannah,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.