From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Had to contact LiveCareer.com and very happy with speedy response and resolution.
Great value for a 14 day service.
So I wanted to download my resume but the only options were $20 online and they said there was a 14 day money back guarantee. So I downloaded it, was a corrupt file, and they wouldn't give me my money back. SCAM! Telemarketer even tried to sell me some more stuff when I called to complain. DO NOT USE, MANY OTHER CHEAPER OPTIONS, AND BETTER! :)
Hi Danny, thank you for taking the time to reach out to us. We deeply apologize, that was not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
He was able to help me out quickly and I'm a happy client because of him!
Hi Debbie, thank you for that great review! We are happy to know that Nathan was able to resolve everything for you. These type of feedback makes us change the way we do things for you and we appreciate that 5 star rating. If you need anything else, just contact us, we’re here for you. Thanks!
It has great customer service and they are quick and efficient. It is a great service and I loved using the services when I needed them. It was a wonderful experience to use the things that they had to offer.
Hi Kyra, thank you for that great review! We are happy to know that our customer care experts were able to help you out. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
Good functional site. I found it to be fairly easy to navigate. I like the fact that though I am leaving, my information stays. Customer service was on point, friendly and able to assist me.
Hi Margo, thank you for that awesome review! We are happy to know that our customer care experts were able to help you out. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
In this online world; there are too fraudulent activities exhorting innocent individuals but you guys guys stuck to an organised successful team of high standard worth recommending any time.
Good team!
Hi Lawrence, thank you for that awesome review! We are happy to know you liked our services and would recommend us anytime. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
Since signing up for the account, I found the need for only one aspect of the site, resume builder. After availing myself of that service, there is no other offering I find necessary, so did end up cancelling the account. They were more than accommodating, issued refunds for several months and pointed out a couple services available for free if desired.
Hi Shannon, thank you for taking the time to review our services. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
Jackins assisted me today. She was incredible and helped me. I really appreciate the outstanding customer service
Hi German, thank you for that great review! We are happy to know that Jackins was able to help you out and resolve everything for you. If you need anything else, just contact us, we’re here for you. Thanks!
Overall very nice lady & great customer service rep
Hi Jerome, thank you for that awesome review! We are happy to know that our Customer Care Expert was able to help you out and it’s pretty nice to hear that type of feedback. If you need anything else, just contact us, we’re here for you. Thanks!
Experts from CVNow take their time to listen to the customer needs, while providing timely feedback and efficient design of the CV. Very happy with their services.
Hi Ala, thank you for that awesome review! We are happy to know that our Customer Care Expert was able to help you out and it’s pretty nice to hear that type of feedback. If you need anything else, just contact us, we’re here for you. Thanks!
Just wish all of my money was refined since I only used it in March
Hi Heather, thank you for that awesome review! We are happy to know that our Customer Care Expert was able to help you out. If you need anything else, just contact us, we’re here for you. Thanks!
I signed up for a two week trial, under the impression that I would not be charged after two weeks. At the end of two weeks, I received an email stating if I didn't renew my subscription, my membership would end. At the end of the two weeks, I was charged $25. I called to cancel my account; and the customer service support tried to get me to renew yet again. Finally got it cancelled, but still have to pay for the one month that I didn't sign up for.
Hi Ian, thank you for taking the time to reach out to us. We deeply apologize, that is not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
Best customer service - gave a refund for an unused month before I could even live chat them about it! In terms of the resume format - downloading it to word made it a little wonky and difficult to edit outside of their site. There were some changes I couldn't make on the site in terms of how I wanted dates to look or placement of certain things.
Hi Megan, thank you for that outstanding review! We are happy to know that our Customer Care Expert was able to help you out. Reviews like this one make us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
Live career is excellent for career guideline. I took help from the site. Thanks
Hi Osman, thank you for that great review! We are happy to know that you found our site to be very helpful. If you need anything else, just contact us, we’re here for you. Thanks!
Just talked to customer service at Livecareer.com. The value of the product is good and effective, however I now have a job so I was calling to cancel the service. After speaking to the customer service rep, he made me aware of some services that I was not aware of previously, so I decided to stay with the service for a while longer. My customer service rep was knowledgeable and friendly. I would highly recommend this company and their customer service is great.
Hi Robert, thank you for that awesome review! We are happy to know that our Customer Care Expert was able to help you out and we also appreciate you recommending us to others. If you need anything else, just contact us, we’re here for you. Thanks!
This site was easy to use and self explanitory, just be aware if you do not cancel within 14 days you will be auto billed for each following month at a much higher rate.
Hi Peter, thank you for taking the time to review our services. We are happy to know that you found our site to be easy to use. If you need anything else, just contact us, we’re here for you. Thanks!
Me ayudaron y el personal una muchacha muy amable y me atendieron Rapido.
Gracias por su comentario positivo sobre nuestros srvicios, Vilmarilys.
I did not review the user agreement and thought I was just paying a one time fee. When I was billed for the continued service I called to cancel. Gretel (hope I'm spelling her name right) assisted me and was very courteous and helpful.
Hi Jose, thank you for that awesome review! We are happy to know that Getel was able to help you out. If you need anything else, just contact us, we’re here for you. Thanks!
Very happy with the end product of CV, good quality and very useful. Definitely will be referring all unemployed to use. Very nice young when I called and spoke to customer service very helpful with my request.
Hi Nicola, thank you for that great review; your feedback is super important for us. We are happy to know you are very happy with the results and really appreciate you recommending us to others. If you need anything else, just contact us, we’re here for you. Thanks!
My assistant was very nice and helpful, she solve my problem very fast. I am thankful to her.
Hi Victor, thank you for that great review, we really appreciate it. We are glad to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here for you. Thanks!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gigi, thank you for that awesome review! We are happy to know that our experts were able to resolve everything for you. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!